Some great lessons here:
This is clearly the responsibility of the airline that gate-checked the luggage. Small claims court is another option if credit card chargeback fails. |
Originally Posted by Kneel
(Post 31633742)
Some great lessons here:
This is clearly the responsibility of the airline that gate-checked the luggage. Small claims court is another option if credit card chargeback fails. 1. Short-checking is a poor idea, especially on a 2-hour connection with a 60-minute bag drop deadline. 2. Arrival gate delivery on standard aircraft is only for wheelchairs & strollers. Simply not happening. 3. Written confirmation is not going to happen because it is untrue. As noted, most carriers would simply never have charged and, if they had, would issue a refund on reviewing and agreeing with the passenger's fact version. Not these guys. |
Have we got similar baggage horror stories with interline across OneWorld or SkyTeam airlines?
U! |
Originally Posted by ulxima
(Post 31642825)
Have we got similar baggage horror stories with interline across OneWorld or SkyTeam airlines?
U! I know UA-HA interlines never charged for taking bags above the HA allowance but meeting the UA elite allowance (but then the pax would pay excess luggage fees on the return if checking in with HA). Similarly, when AC allowed 3x32kg for *G, I checked 3 bags on an itinerary where the last carrier was LH, and they never charged me. |
If there's one thing I hate, it's forced gate checks. There should be two international consumer regulations on this practice, and you would see it suddenly become extremely rare:
1. A forced gate check shall not result in any extra fees paid. 2. The carrier would be automatically liable for any valuable items in such baggage, no questions asked. Everyone knows that your cameras, jewelry, prescriptions, etc. must ride in your carry-on. |
It is entirely caused by Air Canada did not pay ANA for additional checkin luggage. No way ANA would absorb it for no reason.
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The particular baggage check-in was processed by Air Canada without providing any excess baggage ticket or coupon to the passengers who have interline connection with another air carrier. Never allow forced carry-on gate checked luggage to be tagged to final destination on another airline. This is clearly the responsibility of the airline that gate-checked the luggage. It is entirely caused by Air Canada |
Originally Posted by freed0m
(Post 31644058)
It is entirely caused by Air Canada did not pay ANA for additional checkin luggage. No way ANA would absorb it for no reason.
Obviously there's some paperwork between AC and ANA that is needed, and AC may need to pay ANA (either the full amount or whatever discount is in their business contracts) but that really shouldn't be the OP's problem. ANA can and should refund and then resolve it internally with their partner. |
Originally Posted by jmastron
(Post 31657151)
ANA and Air Canada are business partners. ANA sold a single ticket from YYC to MNL, including a flight on their partner, that had an included checked baggage and carry-on baggage allowance that the OP was within. AC forced the legal carryon bags to be checked to the destination, which is not a chargeable event on any airline. ANA mistakenly charged the OP for said carryon bags. That's should be the crux of the credit card dispute, having exhausted direct attempts to resolve with the merchant and their partner.
Obviously there's some paperwork between AC and ANA that is needed, and AC may need to pay ANA (either the full amount or whatever discount is in their business contracts) but that really shouldn't be the OP's problem. ANA can and should refund and then resolve it internally with their partner. ANA ticket did not include additional luggage allowance, so what's ANA's mistake charging for additional luggage? If Air Canada made a mistake, it is Air Canada's problem, not ANA's. |
Originally Posted by freed0m
(Post 31644058)
It is entirely caused by Air Canada did not pay ANA for additional checkin luggage. No way ANA would absorb it for no reason.
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Originally Posted by gengar
(Post 31657657)
What exactly did ANA "absorb" here?
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Originally Posted by freed0m
(Post 31657672)
charges for additional checkin luggage, which ANA has no reason to absorb.
I agree that AC is the responsible party in this. But acting like ANA had to "absorb" $600 in baggage fees is absurd. |
Originally Posted by gengar
(Post 31657683)
ANA certainly didn't absorb the baggage fee - OP would never have checked the bags in with ANA. At most, ANA absorbed some baggage handling cost, which is negligible compared to the charge they are levying on OP.
I agree that AC is the responsible party in this. But acting like ANA had to "absorb" $600 in baggage fees is absurd. Do you mean if there is more space in the aircraft, ANA should just let everyone check in more bags? Which airline do you run? I would like to load a lot more bags into your aircrafts. |
Originally Posted by freed0m
(Post 31657752)
It does not matter what it costs ANA. When you buy ticket, you agree to the fare rules.
Do you mean if there is more space in the aircraft, ANA should just let everyone check in more bags? Which airline do you run? I would like to load a lot more bags into your aircrafts. |
I can’t understand your question. why would NH do that? NH charged additional baggage fee.
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