ANA Compensation on Delays
Jun 30, 2019, 5:10 pm
#1
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ANA Compensation on Delays
Has anyone ever successfully received a higher cabin upgrade in a major delay? If not what kind of compensation do you usually ask for?
One time I flew NH812 from HKG-NRT and that flight delayed 2 hours so I missed the connection. I asked NH to bump me to F and they said no, you booked it with UA in J so we will put you back in NH J. No compensation for the delay.
My cousins NH812 arrived 7.5 hrs late yesterday and they've been pushed to the next flight to LAX (which is also at 4pm).
UA I know would have easily provided a $250 voucher per passenger in addition to the hotel stay. There compensation was 2,000JPY/PAX and a night of hotel.
One time I flew NH812 from HKG-NRT and that flight delayed 2 hours so I missed the connection. I asked NH to bump me to F and they said no, you booked it with UA in J so we will put you back in NH J. No compensation for the delay.
My cousins NH812 arrived 7.5 hrs late yesterday and they've been pushed to the next flight to LAX (which is also at 4pm).
UA I know would have easily provided a $250 voucher per passenger in addition to the hotel stay. There compensation was 2,000JPY/PAX and a night of hotel.
Jun 30, 2019, 5:50 pm
#2
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What was the reasons for the delays?
I don't think they will ever bump you to F for a delay. Were you on a UA award on NH?
I don't think they will ever bump you to F for a delay. Were you on a UA award on NH?
Jun 30, 2019, 5:59 pm
#3
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Jun 30, 2019, 9:21 pm
#4
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I would not expect any actual compensation for the inconvenience.
Jul 1, 2019, 10:10 pm
#5
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Yes 23 hour delay I felt NH could do better than $20 especially on a revenue ticket. Should they even bother emailing NH or only UA at this point?
Jul 1, 2019, 11:18 pm
#6
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I would send NH a brief factual mail, documenting reasonable out of pocket expenses for food, and see where that goes. Keeping in mind that there are very few, if any, legal obligations on NH here.
Jul 2, 2019, 6:06 am
#7
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Jul 3, 2019, 1:01 pm
#8
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Ana conditions of carriage is a little weak on compensation /food during delays
(One meal and one snack for 4 hours or more)
https://www.ana.co.jp/en/mx/topics/notice171031/
Official *aliance policy isn't that good either
(One meal and one snack for 4 hours or more)
https://www.ana.co.jp/en/mx/topics/notice171031/
Official *aliance policy isn't that good either
Reference Guide - Airports Information - Irregular Operations Handling
As others said above, NH has very little obligation, looks like they did follow their policy (as expected???)
UA's conditions of carriage isn't better, but they seem easier to throw ETCs at you to appease you... Guess OP should fly UA more if that's what they want
As others said above, NH has very little obligation, looks like they did follow their policy (as expected???)
UA's conditions of carriage isn't better, but they seem easier to throw ETCs at you to appease you... Guess OP should fly UA more if that's what they want
Last edited by paperwastage; Jul 3, 2019 at 1:09 pm
Jul 3, 2019, 4:42 pm
#9
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They will need to contact the operating carrier causing the delay. So NH.
I would send NH a brief factual mail, documenting reasonable out of pocket expenses for food, and see where that goes. Keeping in mind that there are very few, if any, legal obligations on NH here.
I would send NH a brief factual mail, documenting reasonable out of pocket expenses for food, and see where that goes. Keeping in mind that there are very few, if any, legal obligations on NH here.
UA would easily have reticketed the PAX to Haneda (HKG-HND-LAX) which would only pull the delay down to 4 hours. NH at HKG was not willing to reroute.