US Number not answering
Aug 13, 2018, 4:27 pm
#1
Original Poster
Join Date: Apr 2010
Location: SFO
Programs: OZ *G; HH Diamond;
Posts: 1,644
US Number not answering
I was just on hold waiting for over 30 minutes on ANA's US number, without reaching anyone who can help booking award tickets.
This was around 3pm PDT on a Monday.
Any other phone number I should try?
This was around 3pm PDT on a Monday.
Any other phone number I should try?
Aug 13, 2018, 7:16 pm
#3
Join Date: Jul 2018
Location: Kyushu
Programs: NH
Posts: 44
As Sodaisei wrote, it's obon from 13th to 15th actually.
Many people try to take vacation, but its not an official holiday (or should I say bank holiday).
But then again they have non-japanese staff too, so curious about the reason...
Many people try to take vacation, but its not an official holiday (or should I say bank holiday).
But then again they have non-japanese staff too, so curious about the reason...
Aug 14, 2018, 2:08 am
#4
Join Date: Jun 2017
Location: Tokyo, Japan
Programs: ANA SFC (*G)
Posts: 529
Aug 14, 2018, 2:26 am
#6
Join Date: Jul 2018
Location: Kyushu
Programs: NH
Posts: 44
Honestly i visited some of their offices and yes they do have non-japanese staff. (Mostly sales and agents)
However i admit we are talking about a very very small percentage...
As for the phone, i also get each time a Japanese lady with broken English!
(i wondered in the beginning whether the native speakers were reserved for Diamond^)
However i admit we are talking about a very very small percentage...
As for the phone, i also get each time a Japanese lady with broken English!
(i wondered in the beginning whether the native speakers were reserved for Diamond^)
Aug 15, 2018, 1:48 am
#7
Join Date: May 2009
Location: LA, NY, SG, TK
Programs: ANA Diamond+SFC+1MM (NH*G), Hyatt Globalist, HHonors Diamond, IHG Spire Ambassador, Penn Club of NY
Posts: 141
There is a native English speaker named Alex who picks up when I call. Perhaps you could ask for him in the future, if the lady with the broken English picks up again!
Aug 17, 2018, 9:17 am
#8
Suspended
Join Date: Sep 2014
Programs: AC SE100K-1MM, NH, DL, AA, BA, Global Entry/Nexus, APEC..
Posts: 18,877
Hmmmm, I've had excellent experiences with one guy at ANA U.S. who I seem to get when I call the 1-800# (from up here in the Great White North 
). As he once explained to me, you will get Japan or the U.S. depending on the time of day, eg. overnight when the U.S. is closed, you get Japan. If the Japanese call centre does not have staff who speak English well enough to communicate with customers who don't speak Japanese, well......
(anecdote: while many complain, I've had decent experience when calling SQ and getting the Cebu call centre, and excellent service when calling LX and getting Fiji. If you really want to have some fun, call AC. If you press 2 for French, you'll get a bilingual agent, if you press 1 for English, you can get anyone in any of their call centres, who may not have yet had their morning coffee - even if it's 15:00. )
). As he once explained to me, you will get Japan or the U.S. depending on the time of day, eg. overnight when the U.S. is closed, you get Japan. If the Japanese call centre does not have staff who speak English well enough to communicate with customers who don't speak Japanese, well......(anecdote: while many complain, I've had decent experience when calling SQ and getting the Cebu call centre, and excellent service when calling LX and getting Fiji. If you really want to have some fun, call AC. If you press 2 for French, you'll get a bilingual agent, if you press 1 for English, you can get anyone in any of their call centres, who may not have yet had their morning coffee - even if it's 15:00.
)