Cannot book Comfort seats CDG-LIN
Nov 10, 2017, 9:55 am
#1
Original Poster
Join Date: May 2003
Location: Paris
Programs: AA LT Plat (4m+), AF Plat, A3 Gold, Hyatt Lifetime Globalist, Marriott Plat, IHG Plat/Ambassador
Posts: 2,648
Cannot book Comfort seats CDG-LIN
Does anyone know why the exit rows/ Comfort seats are not bookable online?
Is this a common problem on alitalia.com?
Is this a common problem on alitalia.com?
Nov 12, 2017, 4:58 am
#2
Join Date: Oct 2009
Location: SJJ/AMS
Posts: 4,647
Hi @bostontraveler,
Are you getting an error message or are the seats just blanked out that you can't click on them (even though they seem to be available)? There used to be an issue (I haven't tried recently hence I'm not sure whether they fixed it, possibly not) where you couldn't choose exit rows on-line (or even by telephone via call centre) 24 hours before departure.
G
Are you getting an error message or are the seats just blanked out that you can't click on them (even though they seem to be available)? There used to be an issue (I haven't tried recently hence I'm not sure whether they fixed it, possibly not) where you couldn't choose exit rows on-line (or even by telephone via call centre) 24 hours before departure.
G
Nov 13, 2017, 8:35 am
#4
Original Poster
Join Date: May 2003
Location: Paris
Programs: AA LT Plat (4m+), AF Plat, A3 Gold, Hyatt Lifetime Globalist, Marriott Plat, IHG Plat/Ambassador
Posts: 2,648
Update...
Well, I think I found a "workaround" for this problem...partially.
Once I completed my reservation there was an option to add ancillary services. I clicked on this and magically the "comfort seats" appeared on the seat map.
In my case being an AF SkyTeam Elite+ I shouldn't have to pay but the system asked me for 25€. In the past the calling center was able to help with this but they refused this time and said they had no authority to override this... (hmm).
Well, I think I found a "workaround" for this problem...partially.
Once I completed my reservation there was an option to add ancillary services. I clicked on this and magically the "comfort seats" appeared on the seat map.
In my case being an AF SkyTeam Elite+ I shouldn't have to pay but the system asked me for 25€. In the past the calling center was able to help with this but they refused this time and said they had no authority to override this... (hmm).
Nov 13, 2017, 8:51 am
#5
Join Date: Oct 2009
Location: SJJ/AMS
Posts: 4,647
Nov 13, 2017, 9:16 am
#6
FlyerTalk Evangelist
Join Date: Mar 2008
Location: Netherlands
Programs: KL Platinum; A3 Gold
Posts: 28,697
DL and AFKL may have a nice little love-in going on, but AZ is excluded. Therefore, it requires payment for these seats from Elites of these other airlines.
About a year ago, I had a KL-issued ticket for which one of the sectors was actually operated by Alitalia. Bizarrely, I could not select a seat for this flight either via the KLM or Alitalia websites, despite being Skyteam Elite Plus (via Alitalia's Millemiglia programme). When I enquired about it in the Crown Lounge at Schiphol on a different ticket, the agents had to ring all around the place before summoning me back half an hour later with the news that I would have to pay (a stupid amount, like €25 or something) just to select a seat. Any old seat!
Naturally, I politely declined their generous offer...