Why Can't I View My Reservation on Alitalia Website?
Jun 15, 2012, 11:02 am
#1
Original Poster
Join Date: Jul 2009
Location: In the process of moving from Dubai back to Tokyo because I didn't like it there. Working in Melaka, Malaysia now.
Programs: No longer loyal to any airline.
Posts: 519
Why Can't I View My Reservation on Alitalia Website?
Anyone know why I can't pull up my reservation on alitalia.com?
How do modify it or change my seats?
What am I doing wrong!!!!!?
How do modify it or change my seats?
What am I doing wrong!!!!!?
Jun 15, 2012, 3:56 pm
#2
Join Date: Feb 2012
Location: LAX
Programs: DL PM | Marriott Gold | Alaska Gold
Posts: 758
Jun 15, 2012, 6:11 pm
#3
Join Date: Mar 2011
Location: JFK
Programs: Delta GM, ST E+, SPG Gold
Posts: 141
Like most things in Italy, lots of red tape to maneuver though in order to remedy a simple task. It's an old world mentality for a third world country.
Unfortunately, you will need to call the airline...to request seat assignments and alter your reservation.
Jun 19, 2012, 3:36 am
#5
Join Date: Mar 2012
Location: HAM
Programs: A few
Posts: 213
Enter your PNR or Ticketnumber and make sure to write your first name with the addition of MR or MRS (!), like BobMR or StephanieMRS, as sometimes your first name is printed like that on the eticket.
Works for me (doesnt work when I omit the MR)
Works for me (doesnt work when I omit the MR)
Jun 21, 2012, 5:05 pm
#6
Join Date: Jun 2001
Location: Madison NJ; Watopia
Posts: 3,161
Jun 21, 2012, 5:23 pm
#7
Join Date: Feb 2012
Location: LAX
Programs: DL PM | Marriott Gold | Alaska Gold
Posts: 758
I just checked in for my AZ flight online today and was taken to an AF site - totally weird. Didn't care though, all my flight info was there and correct - and I got to change my seat. 14B - and so far - 14A is empty! 
Jul 3, 2012, 6:15 am
#8
Join Date: Jun 2012
Location: MUC/BGY
Posts: 79
I have the same issue and looking for a way to solve my matter I found your post...it works! ^
Did you have any trouble boarding with your name printed with the addition of "MR" or "MRS"?
I'm afraid I'll be rejected at security gates
Jul 3, 2012, 11:09 am
#9
Join Date: Feb 2012
Location: LAX
Programs: DL PM | Marriott Gold | Alaska Gold
Posts: 758
Jul 3, 2012, 2:47 pm
#11
Join Date: Nov 2002
Location: Seat 15B UA; 77B DL; 3B AA
Programs: United 1K; AA EXP; Delta Plat Medallion; Starwood Plat
Posts: 333
Tried your suggestion, entering my PNR and then eticket number and got a message indicating that my seat asignment could not be processed as flight info entered is not found. My flight is in two weeks. Hope this is not the beginning of more problems with Alitalia
Jul 3, 2012, 4:50 pm
#12
Join Date: Feb 2012
Location: LAX
Programs: DL PM | Marriott Gold | Alaska Gold
Posts: 758
If you want to change your seat this far out you have to call AZ directly, otherwise, you'll be able to change your seat once OLCI opens up for your flight.
Jul 3, 2012, 6:56 pm
#13
Join Date: Nov 2002
Location: Seat 15B UA; 77B DL; 3B AA
Programs: United 1K; AA EXP; Delta Plat Medallion; Starwood Plat
Posts: 333
Jul 4, 2012, 3:08 pm
#14
FlyerTalk Evangelist, Ambassador, British Airways Executive Club
Join Date: Jun 2008
Location: Somewhere between 0 and 13,000 metres high
Programs: AF/KL Life Plat, BA GGL+GfL, ALL Plat, Hilton Diam, Marriott Gold, blablablah, etc
Posts: 30,531
Flying tomorrow NCE-FCO-JFK-ORD (all AZ numbers, metal is AZ, AZ, DL). Went to check in on alitalia.com, entered reservation number was taken to airfrance.com, which says can't check me in so I should click on the link to be taken to partner airline to find myself on klm.com which said it could not check me in and took me automatically to delta.com which gives my flights but says I need to check in on partner airline website when I click... to be taken on alitalia.com with an error message!!!! Oh well... (same with e-tix number etc or when I start directly from airfrance, klm, or delta)
Jul 5, 2012, 11:25 am
#15
Join Date: Feb 2012
Location: LAX
Programs: DL PM | Marriott Gold | Alaska Gold
Posts: 758
I think I managed a new record! Flying tomorrow NCE-FCO-JFK-ORD (all AZ numbers, metal is AZ, AZ, DL). Went to check in on alitalia.com, entered reservation number was taken to airfrance.com, which says can't check me in so I should click on the link to be taken to partner airline to find myself on klm.com which said it could not check me in and took me automatically to delta.com which gives my flights but says I need to check in on partner airline website when I click... to be taken on alitalia.com with an error message!!!! Oh well... (same with e-tix number etc or when I start directly from airfrance, klm, or delta)
Flying tomorrow NCE-FCO-JFK-ORD (all AZ numbers, metal is AZ, AZ, DL). Went to check in on alitalia.com, entered reservation number was taken to airfrance.com, which says can't check me in so I should click on the link to be taken to partner airline to find myself on klm.com which said it could not check me in and took me automatically to delta.com which gives my flights but says I need to check in on partner airline website when I click... to be taken on alitalia.com with an error message!!!! Oh well... (same with e-tix number etc or when I start directly from airfrance, klm, or delta)At least the service is good once you're on their metal.