Jun 16, 2016, 8:19 am
Last edit by: dayone
Ways to claim a BSG:
1) In Person, find someone at the baggage counter or ticket area.
Update 6/5/2022: Requests for the Baggage Service Guarantee are now entered through the computer/iPad. Allow up to a week for the miles to post, then contact Customer Service.
Update 2018-11-10: Online requests, either via customer service or Twitter, are no longer reliable ways to request a BSG. The typical response now is they must be obtained in person at the airport from a baggage agent.
1) In Person, find someone at the baggage counter or ticket area.
Update 6/5/2022: Requests for the Baggage Service Guarantee are now entered through the computer/iPad. Allow up to a week for the miles to post, then contact Customer Service.
Update 2018-11-10: Online requests, either via customer service or Twitter, are no longer reliable ways to request a BSG. The typical response now is they must be obtained in person at the airport from a baggage agent.
Post Your Baggage Service Guarantee Successes!
Jul 8, 2010, 3:15 am
#77
A FlyerTalk Posting Legend, Moderator, Information Desk, Ambassador, Alaska Airlines
Original Poster
Join Date: Dec 2006
Location: FAI
Programs: AS MVP Gold100K, AS 1MM, Maika`i Card, AGR, HH Gold, Hertz PC, Marriott Titanium LTG, CO, 7H, BA, 8E
Posts: 42,953
Aug 1, 2010, 2:15 pm
#78
Original Member
Join Date: May 1998
Location: CT (NYC Suburbs), Gulf Stream, FL
Programs: United Premier 1K, American AAdvantage Gold
Posts: 3,089
20 Minute Baggage Guarantee-Sort Of
Yesterday, while waiting for my pet to be delivered at baggage claim at EWR, I observed a delay that went beyond 20 minutes. I jokingly mentioned to the Alaska agent something like, " I guess you'll be paying off big on this one" ."Oh no", she responded. "It's an equipment problem, so it's suspended". By the way, the agent was terrific, and even went down to the baggage area to check on Fido. Just thought it was a cute story.
Aug 1, 2010, 2:38 pm
#79
Join Date: Oct 2009
Location: SEA
Programs: AS MVPG
Posts: 731
Alaska clearly states that the baggage guarantee is voided when the delay was caused by circumstances out of their control. This is nothing new.
From what people are saying on here though, it seems AS has been really good about honoring the guarantee when it is valid. ^
From what people are saying on here though, it seems AS has been really good about honoring the guarantee when it is valid. ^
Aug 1, 2010, 5:58 pm
#80
Join Date: Nov 2007
Location: (PHL) Cape May, NJ
Programs: MVP Gold 75K, Board Room, Marriott Gold, Hertz Gold
Posts: 2,439
There are some destinations in the system to where you will always get these miles (bags take forever). makes a super saver award an even sweeter deal. 
Aug 1, 2010, 9:35 pm
#82
Formerly known as stellertony
Join Date: Oct 2006
Location: MEX
Programs: UA Gold, DL Gold, NEXUS, APEC
Posts: 1,146
Collected on this in DCA last night, but as far as I could tell I was the only one who got it – I had to wait in line behind a luggage inquiry and ask the agent for it. He accidentally gave me two though, so it was definitely worth it.
Aug 1, 2010, 10:35 pm
#83
Join Date: Jun 2004
Location: Anchorage, AK
Programs: Lifetime AS 1MM & MVPG, AS MVPG100K, AA, DL, HH-G
Posts: 8,259
2,000 miles and a delivered bag this morning on AS 111 SEA-ANC. Apparently my bag showed up on time but got stuck in the machinery and came out with the bags on the next flight. i had already gone home.
Aug 2, 2010, 12:17 am
#84
A FlyerTalk Posting Legend, Moderator, Information Desk, Ambassador, Alaska Airlines
Original Poster
Join Date: Dec 2006
Location: FAI
Programs: AS MVP Gold100K, AS 1MM, Maika`i Card, AGR, HH Gold, Hertz PC, Marriott Titanium LTG, CO, 7H, BA, 8E
Posts: 42,953
As posted somewhere else... AS870 was on time, stopped by the Skyclub upon arrival in HNL, and by the time I made it to the baggage claim the bags were not there (24 minutes after door opening)
3 certs collected, no issues with it either.
3 certs collected, no issues with it either.
Aug 2, 2010, 8:49 am
#85
A FlyerTalk Posting Legend, Moderator, Information Desk, Ambassador, Alaska Airlines
Original Poster
Join Date: Dec 2006
Location: FAI
Programs: AS MVP Gold100K, AS 1MM, Maika`i Card, AGR, HH Gold, Hertz PC, Marriott Titanium LTG, CO, 7H, BA, 8E
Posts: 42,953
AS871 this morning... T-22 minutes by the time I made it down from the BR... no bags (anywhere yet) so stopped by the ANC Bag counter and collected a cert. Now to redeem for miles or $ off now that it's 2K or $20 discount... 
Aug 2, 2010, 11:10 am
#86
Moderator Communications Coordinator, Signatures
Join Date: Apr 2001
Location: deep within the Eskimo lair
Programs: TubWorld, Bar Alliance, Borratxo Legendarium
Posts: 16,968
Aug 2, 2010, 7:54 pm
#88
Join Date: Dec 2004
Location: Seattle
Programs: DL Carbon
Posts: 228
Flew last week on a DL re-route MSY-LAX-SEA instead of planned MSY-MEM-SEA. LAX-SEA (the AS segment) was a tight connect.
Bag did not arrive in SEA. AS had it delivered the next day. So I got 2,000 AS miles for what was likely a DL issue. ^
Bag did not arrive in SEA. AS had it delivered the next day. So I got 2,000 AS miles for what was likely a DL issue. ^
Aug 3, 2010, 12:22 pm
#90
FlyerTalk Evangelist
Join Date: Jul 2001
Location: Phoenix, AZ
Programs: HH Gold, AA Gold
Posts: 10,458
