Originally Posted by SNAnghbr

Actually was think more along the lines of you don't have to claim it at all. It would automatically issue it if the bag didn't get scanned on time with maybe an option on what default you like ie miles or money. Wouldn't really work until the infrastructure at the airport was in place, which maybe never, but we can dream.

Originally Posted by LWkitty

Apr 19 MKE-SEA
2 vouchers obtained for a 32 minute bag delivery due to a broken carousel #8 and subsequent move to carousel #13.

Originally Posted by pcoll

You were lucky to get your vouchers. Malfunction of baggage equipment is one of the things they can deny vouchers for. We were denied when carousel failed and it took 20 minutes to get it running again. Luggage was 35 minutes . Extreme weather is also listed under exemption for claims.
also noticed that T &C now state that claim must be “in person” . I guess we can no longer request it online.

Originally Posted by channa

Yeah, or the scrutiny is too intense from their management. If a half dozen flights came in at the same time, they'd have an excuse. But on this one, there was no excuse, it was the only flight, not even full, so I think they may have been trying to protect their people by trying to thwart any claims.



Thanks...shouldn't have to be that way, and honestly, the $25 isn't going to make or break me, I was tired and tempted to just leave and hit them with a couple DOT complaints (which would cost them more than $25 to respond to). If it happens again at the same intensity, I might do that. If they're worried about metrics, I wonder how that's gonna look.

SFO can be hit or miss. Usually they're fine, but they can get pedantic. I was once denied over a technicality because the agent tagged both our bags in one name (easier for them). I usually use self tag, but if using an agent, I specifically ask for one in each name, verify it, and if it's not right, make them void a tag and reissue it as requested. They get annoyed, but I explain it's because SFO Baggage is that way.

I was tempted to go back to the carousel and announce to everyone to get their cert after their behavior. I didn't want to speak loudly during COVID and it was late, so I spared them. But I may have done that before when I had a difficult station which may have resulted in the baggage office getting flooded with claims.

Originally Posted by srodr

After a year break in my flights to SAN, on my first one again last week I once again I got an argument from the woman at SAN who claimed that my 23 minute bag was not late because bags had started coming out before 20 minutes, which is what the policy states. No it doesn't I said, have you actually read it because I have many times... Anyway, after asking for her name to report to CS she relented and gave us the certs, saying that I shouldn't get so worked up because "its not such a big deal".

Its amazing to me that after all the complaints over the past few years about these SAN agents being argumentative and not knowing the actual policy, nothing has been done to fix them.

Originally Posted by srodr

After a year break in my flights to SAN, on my first one again last week I once again I got an argument from the woman at SAN who claimed that my 23 minute bag was not late because bags had started coming out before 20 minutes, which is what the policy states. No it doesn't I said, have you actually read it because I have many times... Anyway, after asking for her name to report to CS she relented and gave us the certs, saying that I shouldn't get so worked up because "its not such a big deal".

Its amazing to me that after all the complaints over the past few years about these SAN agents being argumentative and not knowing the actual policy, nothing has been done to fix them.

Originally Posted by sjbsf

Flew back and forth from SEA to OAK over the weekend. In both cases the first bag was off the carousel just about 20 minutes after arrival. In both cases my bag (with priority tag) came out in 22-23 minutes. The thought of spending 15 minutes or more trying to track down a person to give me $25, especially when the first bag rolled off in 20 minutes just didn't seem worth it.

Originally Posted by mtofell

This is what I always wonder about - is it my bag gets to me in 20 minutes? Any bag shows itself on the belt by 20 minutes? It seems one could go wait at the far end of the belt and greatly increase their chances of getting a credit.

Originally Posted by rustykettel

https://www.alaskaair.com/content/tr...nute-guarantee



Pretty clear to me. It's your bags, not someone else's. At baggage claim not when the belt gets to you. And 20 minutes from the plane's arrival at the gate, not from opening the door, or deboarding.

AS set the terms, including the 20 minute period. They didn't set it at 21 or 19 or 25 minutes, so there's nothing wrong with claiming at 21 minutes or 20 minutes and 10 seconds. If it's not worth it to you when it's slightly over then collect your bags and go. I'd say it still worked because the guarantee, in part, got AS to deliver your bags to you in a timely enough manner that you don't feel a need to claim the guarantee.

Originally Posted by mtofell

Yeah, this is all great with the policy and whatnot but a "policy" and what actually happens on the ground seem to be worlds apart at times (see post #518 and several others in this thread). Businesses love to brag and promise about things like this and then look for any reason to weasel out of it. Sure, I can go stomp my feet and be a, "Karen" and get my points but I guess my time and dignity are worth more to me than that. To me this is one of those things AS loves to overpromise and underdeliver on (just like GGUs). Honestly, I don't really even blame AS for this. It's just the way of the world these days. I'd love to be a fly on the wall in the meetings of any big company trying to give the appearance of value and caring while spending the absolute rock bottom amount to do so.