Way to view booking online
Feb 28, 2003, 8:00 pm
#1
Original Poster
Join Date: Feb 2001
Programs: IHG Diamond, HH Diamond, BW Diamond Select, Accor Silver, Marriott Gold
Posts: 4,228
Way to view booking online
I have a booking with AS and the AS web site won't display it. ("The reservation you selected cannot be displayed online. If you would like assistance call Alaska Airlines at 1-800-ALASKAAIR (1-800-252-7522).")
Is it likely to be available on any of the other PNR-viewing web sites?
Is it likely to be available on any of the other PNR-viewing web sites?
Feb 28, 2003, 10:19 pm
#2
Join Date: Jul 2002
Location: Bellevue, WA-AAEXP3mm
Posts: 2,962
It's usually due to a schedule change. Your record locator is automatically "flagged" during most schedule changes; a simple call will "unflag" the record locator and allow for online viewing and check-in. I have to do this about twice a month as I usually book several weeks in advance.
BTW, since you're in MEL, e-mail me and I'll get the record unflagged for you, or perhaps a helpful AS or Horizon person is around this weekend?
[This message has been edited by fredmartens (edited 02-28-2003).]
BTW, since you're in MEL, e-mail me and I'll get the record unflagged for you, or perhaps a helpful AS or Horizon person is around this weekend?
[This message has been edited by fredmartens (edited 02-28-2003).]
Feb 28, 2003, 10:26 pm
#3
Original Poster
Join Date: Feb 2001
Programs: IHG Diamond, HH Diamond, BW Diamond Select, Accor Silver, Marriott Gold
Posts: 4,228
<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by fredmartens:
Just call 'em...</font>
Just call 'em...</font>
[This message has been edited by Kremmen (edited 02-28-2003).]
Mar 1, 2003, 1:47 am
#5
Join Date: Jan 2003
Posts: 563
Does this unflagging work for e-tickets only or for paper tickets too?
I also have a reservation (paper ticket) with a schedule change that I cannot view or change online and I would like to change the seat assignment. How can I do this?
Thanks,
Hammer
I also have a reservation (paper ticket) with a schedule change that I cannot view or change online and I would like to change the seat assignment. How can I do this?
Thanks,
Hammer
Mar 1, 2003, 2:42 am
#6
Original Poster
Join Date: Feb 2001
Programs: IHG Diamond, HH Diamond, BW Diamond Select, Accor Silver, Marriott Gold
Posts: 4,228
My gf phoned AS. The CSR couldn't work out how to make it visible online. Apparently whoever created the reservation misspelt my name (weird - you'd think they'd just take that from my FF data instead of risking mistyping something) and perhaps the name correction has done something to the reservation.
Edited to add: I'd be happy to give you the info, horizonair, but your email addr is invisible.
[This message has been edited by Kremmen (edited 03-01-2003).]
Edited to add: I'd be happy to give you the info, horizonair, but your email addr is invisible.
[This message has been edited by Kremmen (edited 03-01-2003).]
Mar 1, 2003, 3:31 am
#7
Join Date: Nov 2001
Location: Washington
Posts: 161
email me at [email protected] with your info, and I will fix it.
Mar 1, 2003, 6:04 am
#8
Join Date: Jan 2003
Posts: 563
<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by horizonair:
email me at [email protected] with your info, and I will fix it.</font>
email me at [email protected] with your info, and I will fix it.</font>
Hammer
Mar 1, 2003, 6:58 am
#9
Join Date: Oct 2000
Location: Seattle WA, USA
Programs: Hilton Diamond, Marriott LT Plat, AS Lounge
Posts: 3,478
I got the same message when I had a ticket that had been reissued (issuing agent made an error and had to reissue) and had ended up with 2 ticket numbers in the PNR. When I called the MVP line they said they couldn't "fix" it so I could see it online because the system can't tell which ticket number to use. She said they can't delete the extraneous ticket number. Should this type of thing be fixable? I've been told it's not currently fixable by other reservation agents and the Web Help people in the past, but that they were working on it for the future.
Mar 1, 2003, 1:36 pm
#10
Join Date: Nov 2001
Location: Washington
Posts: 161
I know a way around the reissue problem, but regular res agents would not be able to do it..Since I work at the ticketing desk, I have certain capabilities that other res agents don't. Anyways..anyone can feel free to email me
Mar 1, 2003, 3:10 pm
#11
Join Date: Oct 2000
Location: Seattle WA, USA
Programs: Hilton Diamond, Marriott LT Plat, AS Lounge
Posts: 3,478
<font face="Verdana, Arial, Helvetica, sans-serif" size="2">Originally posted by horizonair:
I know a way around the reissue problem, but regular res agents would not be able to do it..Since I work at the ticketing desk, I have certain capabilities that other res agents don't. Anyways..anyone can feel free to email me</font>
I know a way around the reissue problem, but regular res agents would not be able to do it..Since I work at the ticketing desk, I have certain capabilities that other res agents don't. Anyways..anyone can feel free to email me</font>
Mar 10, 2003, 2:14 am
#13
Original Poster
Join Date: Feb 2001
Programs: IHG Diamond, HH Diamond, BW Diamond Select, Accor Silver, Marriott Gold
Posts: 4,228
I still can't see my booking online under "saved flight reservations". I had been wondering if this would prevent my using web checking, but it doesn't.
Web checkin can see the reservation and list its details, even though the ordinary reservations area can't! What a strange way to program a web site.
Web checkin can see the reservation and list its details, even though the ordinary reservations area can't! What a strange way to program a web site.
