Cannot assign seats on Icelandair AS codeshare?
#1
Original Poster
Join Date: Jun 2005
Location: SAN
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Cannot assign seats on Icelandair AS codeshare?
I just called Icelandair (after going onto their website) and they tell me they cannot assign seats because I booked a flight as a codeshare. This is pretty annoying as my wife is disabled and we don't want to end up somewhere in the middle of the plane far away from the restrooms.
Is this really their policy? Strongly considering cancelling and rebooking in a different way. I would have paid for their 'business' class if it wasn't way more than double the Y price.
Just found a thread on this Icelandair seat map not available
Is this really their policy? Strongly considering cancelling and rebooking in a different way. I would have paid for their 'business' class if it wasn't way more than double the Y price.
Just found a thread on this Icelandair seat map not available
Last edited by frankvb; Feb 13, 2024 at 11:26 am
#2
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I just called Icelandair (after going onto their website) and they tell me they cannot assign seats because I booked a flight as a codeshare. This is pretty annoying as my wife is disabled and we don't want to end up somewhere in the middle of the plane far away from the restrooms.
https://www.icelandair.com/support/s...ty-assistance/
#3
Join Date: Jan 2011
Location: Seattle
Programs: Costco Club
Posts: 1,258
This is a long standing gripe and pain point unfortunately. I take icelandair often and if booked via Alaska's website as an AS codeshare neither AS or FI will allow you to choose your seat until 24 hours prior to dept. I've corresponded with some people high up at Alaska and they know about it and are apparently working on a solution but I'm not holding my breath on that happening any time soon. If you book directly with icelandair you get less miles but you can choose your seat and change it until your heart is content.
#4
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Perhaps you can get help from Icelandair via their mobility assistance team?
https://www.icelandair.com/support/s...ty-assistance/
https://www.icelandair.com/support/s...ty-assistance/
#5
Join Date: Sep 2015
Location: Boston's north shore
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On the up side, no matter how bad the booking process is, Icelandair handles wheelchair assistance very well at KEF. They are efficient and friendly, yet don't assume you are mentally deficient just because you need help getting around. (In my personal experience.)
KEF was also an airport where they were happy to let my spouse push me in the airport wheelchair if we wished, which we do like because we can stay flexible about lounge vs. gate and move on our own timeline.
KEF was also an airport where they were happy to let my spouse push me in the airport wheelchair if we wished, which we do like because we can stay flexible about lounge vs. gate and move on our own timeline.
#6
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This is a long standing gripe and pain point unfortunately. I take icelandair often and if booked via Alaska's website as an AS codeshare neither AS or FI will allow you to choose your seat until 24 hours prior to dept. I've corresponded with some people high up at Alaska and they know about it and are apparently working on a solution but I'm not holding my breath on that happening any time soon. If you book directly with icelandair you get less miles but you can choose your seat and change it until your heart is content.
As it stands, flights from the west coast are long enough that I am not interested in playing the seating lottery.
#7
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BTW: I'm not really happy to book the non-codeshare as the FI fares are way higher than the AS fares for the same flights, and also earn only a fraction of the AS miles.
#8
Join Date: Jan 2011
Location: Seattle
Programs: Costco Club
Posts: 1,258
The one time I flew Icelandair I booked on the FI website and paid for selecting seats that werent completely terrible. Wasnt cheap and makes me wonder why FI isnt interested in that revenue for AS bookings.
As it stands, flights from the west coast are long enough that I am not interested in playing the seating lottery.
As it stands, flights from the west coast are long enough that I am not interested in playing the seating lottery.
#9
Join Date: Nov 2001
Location: Portland, Oregon
Programs: Hilton Platinum, Alaska MVP Gold
Posts: 2,388
I did not realize this as I am looking at some good leisure trips when I retire...so shoot, no seating then not for me. Not risking booking into a middle on this kind of flight
Where are you going? What partners are there on your same route? That;s where I'll book.
Where are you going? What partners are there on your same route? That;s where I'll book.
#10
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Flying from SoCal to Iceland so not much choice in partners, in particular as any alternative will connect you somewhere in Europe which is quite a bit out of the way. If we weren't going to visit Iceland it would have been an easy decision of course.
#11
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Thanks again to notquiteaff, the mobility assistance team did assign us seats after all.
#12
Original Poster
Join Date: Jun 2005
Location: SAN
Programs: AS MVP Gold, Marriott Plat, ICH Plat, HH Gold
Posts: 4,459
This is a long standing gripe and pain point unfortunately. I take icelandair often and if booked via Alaska's website as an AS codeshare neither AS or FI will allow you to choose your seat until 24 hours prior to dept. I've corresponded with some people high up at Alaska and they know about it and are apparently working on a solution but I'm not holding my breath on that happening any time soon. If you book directly with icelandair you get less miles but you can choose your seat and change it until your heart is content.
"To select seats for Economy class tickets booked through Alaska Airlines and operated by Icelandair, please call Icelandair's US service center at 1-800-223-5500. An agent can assist in selecting seats free of charge in the central and rear section of the Economy cabin. The service center is open Monday–Sunday from 3:00 am–9:00 pm ET."
BTW: apparently a ticket re-issue (which I'm not even sure why it was needed as the connecting AS flight had a 5-minute shift, and kept the same flight number) will erase your seat assignment on the FI operated flight.
#13
Join Date: Aug 2015
Location: SFO
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One thing to remember is that if this is a paid FI or AS miles booking, it will book on FI prime, so hopefully it's not a problem there (though I can't say I am certain about AS awards, anyone have experience with those?). Redemption rates are not great but I would consider that.