AS Website Glitches
Mar 8, 2024, 8:03 pm
#46
Join Date: Aug 2015
Location: SFO
Programs: AS 75K (OW), SK Silver (*A), UR, MR
Posts: 3,347
When I enter the following link for a flight status webpage at this time, at 7 p.m. PST,
https://www.alaskaair.com/status/402/2024-03-01
I would expect the out-of-range date to default to today's date, but instead I see tomorrow's, and it's not even tomorrow on the east coast. 👀
https://www.alaskaair.com/status/402/2024-03-01
I would expect the out-of-range date to default to today's date, but instead I see tomorrow's, and it's not even tomorrow on the east coast. 👀
Mar 8, 2024, 8:26 pm
#47
Join Date: Nov 2016
Location: On a plane or a beach
Programs: Yes
Posts: 3,156
When I enter the following link for a flight status webpage at this time, at 7 p.m. PST,
https://www.alaskaair.com/status/402/2024-03-01
I would expect the out-of-range date to default to today's date, but instead I see tomorrow's, and it's not even tomorrow on the east coast. 👀
https://www.alaskaair.com/status/402/2024-03-01
I would expect the out-of-range date to default to today's date, but instead I see tomorrow's, and it's not even tomorrow on the east coast. 👀
Mar 8, 2024, 8:40 pm
#48
Join Date: Aug 2015
Location: SFO
Programs: AS 75K (OW), SK Silver (*A), UR, MR
Posts: 3,347
Mar 9, 2024, 10:17 am
#49
FlyerTalk Evangelist
Join Date: Dec 2006
Location: Pacific Northwest
Programs: UA Gold 1MM, AS 75k, AA Plat, Bonvoyed Gold, Honors Dia, Hyatt Explorer, IHG Plat, ...
Posts: 16,859
Mar 9, 2024, 10:56 am
#50
Join Date: Nov 2016
Location: On a plane or a beach
Programs: Yes
Posts: 3,156
Mar 9, 2024, 12:21 pm
#51
Join Date: Aug 2015
Location: SFO
Programs: AS 75K (OW), SK Silver (*A), UR, MR
Posts: 3,347
Mar 10, 2024, 5:17 pm
#52
Join Date: Mar 2010
Location: Seattle, WA, USA
Programs: AS MVP Gold 75K, Marriott Lifetime Titanium
Posts: 1,598
The young whippersnappers these days likely don't know the joy of working with these systems, but then me too since we were more of a Data General shop. Most of them probably haven't even spent all that much time working with assembly language or machine language, but that might be like expecting somebody to still know how to harness a horse to the buggy for a trip into town. This could be the problem with the AS upgrade processor. Maybe they can't find anybody who has current coding skills that knows the outdated system. My coding days are in my past. It's a "didn't use it and so I lost it" scenario.
Mar 11, 2024, 7:11 pm
#53
Join Date: Oct 2003
Location: Seattle
Programs: AS MVP100K, Hilton Diamond, IHG Gold
Posts: 3,215
Pretty annoyed with the AS website at the moment. I had a BA Club World partner award ticket XXX-LGW/LHR-XXX, and I wanted to upgrade the LHR leg to first as it was showing as available. I got a strange error on the website, so I called the partner award desk. Previously, they would easily be able to change tickets one leg at a time, but now I hear things like "the entire journey must be available for us to make the change." They weren't able to make the change, claiming it was phantom availability. So I tried to book that leg on my own and sure enough it went through. So I cancelled the original ticket and bought a cash ticket to LGW. Now, the entire journey is showing as available, but my account is down!
The reason I hate having to cancel and rebook is you lose the $12.50 partner fee. While not a lot of money, if you do this 10-20 times a year (like me) it adds up.
Mar 15, 2024, 8:21 pm
#54
Join Date: Jan 2013
Programs: Hyatt Glb, MR Plat
Posts: 2,577
New glitch found this morning while booking an award ticket. I was able to use Wallet funds for the majority of surcharges but the $12.50 partner fee had to be paid with "new" funds. My CC is on file and shows on screen so I proceeded. It came back with an error message telling me to correct items in red below... but there are no items in red on screen! I unchecked the box using my Wallet and discovered all of my contact information is missing from the card on file. I filled those back in, checked the Wallet button and proceeded with no further issues. I can't wait to see what fun happens in March!
I had the demand to use "new funds" instead of having the $$ come, like the other funds for a new ticket, from my wallet funds. Mystified as to who decided this. Makes no sense to me. Wallet funds for new tickets ought to be useable for the surcharges, too. I don't understand their accounting rationale for this. Anybody else know the reason?
I'm guessing this is a new restriction?
Mar 15, 2024, 10:03 pm
#55
FlyerTalk Evangelist
Join Date: Nov 2009
Location: SEA (the REAL Washington); occasionally in the other Washington (DCA area)
Programs: DL PM 1.57MM; AS MVPG 100K
Posts: 21,375
getting a weird message when trying to purchase a ticket —
“CreditCard.Address_ properties are not properly populated”
verified both the billing and mailing addresses in my profile, so the right data is in (at least one part of) the system
“CreditCard.Address_ properties are not properly populated”
verified both the billing and mailing addresses in my profile, so the right data is in (at least one part of) the system
Mar 16, 2024, 11:26 am
#56
Join Date: Mar 2010
Location: Seattle, WA, USA
Programs: AS MVP Gold 75K, Marriott Lifetime Titanium
Posts: 1,598
I had this happen to me a couple days ago. The system is now forcing you to select the radio button next to the stored billing address, even when you have the billing address stored as part of the profile for the selected credit card.