I'm in F and Check-In Wants to Charge Me for Checking Bags
Sep 25, 2023, 7:01 pm
#1
Original Poster
Join Date: Feb 2015
Location: Seattle
Programs: AS
Posts: 2,293
I'm in F and Check-In Wants to Charge Me for Checking Bags
Checking in today for flight tomorrow. First class booked for 2 passengers. When I indicated two checked bags, AS is charging me $70 . I had choice to pay right away or wait until airport check in…..geez, 🤔 let me think.
I elected to wait and have chat at bag check in counter.
one would think that AS knows First Class PNR = no charge for bags 1 &2.
Never been an issue before….IT update?
I elected to wait and have chat at bag check in counter.
one would think that AS knows First Class PNR = no charge for bags 1 &2.
Never been an issue before….IT update?
Sep 25, 2023, 10:12 pm
#3
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Is it just me or are the reports of IT problems getting worse and worse (and more frequent, too)?
Sep 25, 2023, 10:17 pm
#4
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Location: Over the Bay Bridge, CA
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As for the OP, just curious if you're in J/D/C/I/E or U? That would be a good place to start to determine where the IT issue is. If I had to bet, I'd say it is E.
Sep 26, 2023, 8:17 am
#5
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Join Date: Feb 2015
Location: Seattle
Programs: AS
Posts: 2,293
To answer your question regarding fare class..we have D. Leave for airport soon, I will report back on response from baggage check.
Sep 26, 2023, 1:06 pm
#7
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Sep 26, 2023, 1:33 pm
#8
Original Poster
Join Date: Feb 2015
Location: Seattle
Programs: AS
Posts: 2,293
Checkin today was very busy. Agent said her screen asked that I pay for checked bags…she could not understand why. Over rode with Agent code. Had requested wheelchair for DH, agent walked us over to counter and got us wheelchair right away. Great service, sitting in D lounge…follow up on lounge thread.