Easy-breezy global travel: Verify your passport from home with AS’ Mobile Verify
Aug 29, 2023, 5:21 am
#1
Original Poster
Join Date: Nov 2008
Location: Snohomish, WA
Programs: AS MVP Gold, HHonors Diamond
Posts: 2,796
Easy-breezy global travel: Verify your passport from home with AS’ Mobile Verify
https://news.alaskaair.com/alaska-ai...tional-travel/
Full details: https://www.alaskaair.com/content/tr...port-lobby#idv
I wonder if this will support two different passports in the same profile (American and Canadian).
Beginning today, guests traveling internationally on Alaska flights and using U.S. or Canadian passports have the option to use our new Mobile Verify program. This means no longer needing to wait in line in the lobby or at the gate to have a customer service agent check your documents — you can take care of this step safely and securely from the comfort of your home ahead of time.
I wonder if this will support two different passports in the same profile (American and Canadian).
Aug 29, 2023, 6:26 am
#2
FlyerTalk Evangelist
Join Date: Dec 2006
Location: Pacific Northwest
Programs: UA Gold 1MM, AS 75k, AA Plat, Bonvoyed Gold, Honors Dia, Hyatt Explorer, IHG Plat, ...
Posts: 16,857
About time. Just the other day the app made me enter all the passport info for the two of us… and then aborted the checkin with a message that we had to show the passports to the airport agent. Status was “not checked in”.
Aug 29, 2023, 9:51 am
#4
Join Date: Mar 2017
Location: British Columbia
Programs: AS MVPG100K, Marriott Marriott Titanium Elite, Hilton Gold
Posts: 7,263
https://www.alaskaair.com/content/tr...port-lobby#idv
James
Aug 30, 2023, 12:47 am
#5
Join Date: Dec 2018
Location: Seattle
Programs: Alaska airlines 100k
Posts: 923
Just downloaded and entered my info successfully. However going. To Vancouver with the kid in a few weeks and will still need to check in the traditional method for kid. Not sure if it will accept the kids passport in the kids phone
Aug 30, 2023, 1:20 am
#6
Join Date: Jun 2009
Location: WA State
Programs: Alaska MVP Gold, Hilton Gold, Red Lion Gold
Posts: 177
This is sad that it still isn’t a functionality for Alaska. For American, in 2020, I could use the tap function with my iPhone in the AA app to scan my passport.
how is this still such a challenge?
how is this still such a challenge?
Aug 30, 2023, 12:45 pm
#7
Join Date: Jun 2009
Location: ANC
Programs: AS 100K
Posts: 119
Aug 30, 2023, 3:36 pm
#9
Join Date: May 2013
Posts: 3,361
The share of international traffic for AA is substantially more than it is for AS, making it a higher investment priority.
Oct 16, 2023, 10:23 am
#10
Join Date: Mar 2009
Programs: UA 1K, Alaska Gold 75k, Marriott Amb
Posts: 66
I posted another thread on this as this thread did not mention the Airside app. I think it's a terrible experience
I am presently in Cabo with my family, checking into fly back tomorrow. except, now Alaska forces you to enter your passport details into an app called Airside. You'd think there would have said something in advance rather than forcing users into using this new app when in another country. The process to enter the correct information for my kids on the same booking is not present - both because if they don't have a device, they can't enter info (ie one device per person), you have to enter a large amount of PII into an app that no one seems to know about (as indicated by searching for "airside" in the Alaska forum. It has a couple of cool features (nfc scamming) and you can get a BP to go through without lining up. However, the workflow for entering detail is not good, single user per instance and no alternative is offered when you hit the wall. i eventually checked in via the web.
If Alaska IT is reading this, you gotta do better than this. Frankly, if we are part of a test group, it would have been nice if Alaska told us or at least informed people there was a new requirement before their trips...
airside=2/10 for me
/iain
I am presently in Cabo with my family, checking into fly back tomorrow. except, now Alaska forces you to enter your passport details into an app called Airside. You'd think there would have said something in advance rather than forcing users into using this new app when in another country. The process to enter the correct information for my kids on the same booking is not present - both because if they don't have a device, they can't enter info (ie one device per person), you have to enter a large amount of PII into an app that no one seems to know about (as indicated by searching for "airside" in the Alaska forum. It has a couple of cool features (nfc scamming) and you can get a BP to go through without lining up. However, the workflow for entering detail is not good, single user per instance and no alternative is offered when you hit the wall. i eventually checked in via the web.
If Alaska IT is reading this, you gotta do better than this. Frankly, if we are part of a test group, it would have been nice if Alaska told us or at least informed people there was a new requirement before their trips...
airside=2/10 for me
/iain
Oct 16, 2023, 12:36 pm
#12
Join Date: Dec 2018
Location: Seattle
Programs: Alaska airlines 100k
Posts: 923
absolutely not in Cabo or Canada as the 2 places I’ve been. This frustration and process (relatively speaking) is not of any added value as the time it takes for our family with status is typically minimum to start.
Oct 16, 2023, 7:11 pm
#13
Join Date: Jan 2009
Location: YVR
Posts: 344
There are a number of these passport verification operations running. WestJet and IAG among others use Zamna. United says your information will be processed by an unnamed 3rd party.
With the amount of hacks and breaches happening that we barely get information about even when our data been compromised, not something I plan to bother with.
With the amount of hacks and breaches happening that we barely get information about even when our data been compromised, not something I plan to bother with.
Jan 7, 2024, 3:25 pm
#15
FlyerTalk Evangelist
Join Date: Jun 2007
Location: PDX
Programs: AS 75K, BW Plat, Marriott Gold, IHG Plat, Hilton Gold
Posts: 10,725
Agree 100%...I tried the AA "tap" the passport method as well as the "scanning" method and neither worked after multiple tries prior to an AA trip from Europe last month.... total waste of time.