oneworld Emerald "Demotion"
Sep 26, 2023, 1:10 pm
#122
Join Date: May 2008
Location: "the world is my country"
Programs: Alaska 100K (aka OWS)
Posts: 811
Another glimmer of hope - my last three BA bookings allowed me to select seats for free, without the "deleting-reentering-trying the Finnair site- trying the Qatar site- finally calling or online chat requesting" dance. Though my dance steps were getting pretty good with practice, I'm not sad to sit the dance out.
Sep 26, 2023, 3:24 pm
#123
Join Date: Nov 2016
Location: On a plane or a beach
Programs: Yes
Posts: 3,165
Originally Posted by oneworld
Our Global Support teams are mainly a back-office function that monitors flight connections at key alliance hubs to ensure customers are proactively assisted in case of major disruptions or if they are at risk of their flight missing a connection. These teams deploy actively to specific flights in case of a disruption to assist customers with alternative flight arrangements or to expedite their connections.
We do however not maintain physical locations or “Global Support desks” across these airports. In case of any questions, we would recommend for the customer to speak directly to a member airline agent for assistance.
Please also note, that depending on operational circumstances, our Global Support staff may not always be able to meet every flight but will prioritize those flights with the majority of at-risk connections.
We do however not maintain physical locations or “Global Support desks” across these airports. In case of any questions, we would recommend for the customer to speak directly to a member airline agent for assistance.
Please also note, that depending on operational circumstances, our Global Support staff may not always be able to meet every flight but will prioritize those flights with the majority of at-risk connections.