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AS Partnership with STARLUX Airlines (JX) [Launched 4/26/2023]

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Old Sep 18, 2023, 9:47 am
FlyerTalk Forums Expert How-Tos and Guides
Last edit by: dayone
STARLUX Seat Assignments for AS-issued tickets

Currently, the STARLUX website does not recognize AS-issued bookings for seat assignments. To get a seat assignments, use chat or call STARLUX.

Moderator Note

Because AS is JX’s only US partner, there is lot of interest here in its service, inflight product and FTers' general experiences. For the time being, STARLUX comments and reviews (especially J and PE) will be welcome in this thread.

There is not a dedicated JX forum on FT (discussion is the “Other Asian, Australian, and South Pacific Airlines” forum). Please try to keep posts at least a bit related to AS, if possible. Thanks.

dayone, AS Moderator



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AS Partnership with STARLUX Airlines (JX) [Launched 4/26/2023]

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Old Mar 21, 2024, 11:23 pm
  #511  
 
Join Date: Jan 2009
Location: San Francisco
Programs: UA 1K/AS 100K …Bonvoy Titanium..Hertz Presidents Club
Posts: 1,117
Originally Posted by JetAirways77W
I'm flying TPE-SFO on JX12 next Wednesday 3/27 in J, then connecting on a separate ticket to SBA on UA. Assuming customs goes smoothly (and I have no checked bag), I'll have some time to kill in SFO -- will I get access to the VS Clubhouse as an arriving JX12 passenger, or at least Alaska Lounge access in T2, or am I out of luck here?
Out of luck on both. JX does not offer an arrivals longe and are not part of Oneworld and will not grant you access. You can buy access into United though.
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Old Mar 22, 2024, 8:06 am
  #512  
 
Join Date: Jan 2014
Posts: 762
Doing BKK to TPE in coach on JX and then tpe-lax in business later in the night.(seperate tickets )Will I have lounge access in BKK?
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Old Mar 22, 2024, 9:31 am
  #513  
FlyerTalk Evangelist
 
Join Date: Aug 2007
Location: SEA, but up and down the coast a lot
Programs: Oceanic Airlines Gold Elite
Posts: 20,397
Originally Posted by brabb12
Doing BKK to TPE in coach on JX and then tpe-lax in business later in the night.(seperate tickets )Will I have lounge access in BKK?
Once again this really has nothing to do with an AS award or earning on JX? AS doesn’t set JX lounge access policy? Since JX isn't oneworld I kind of doubt they do the separate tickets + shorthaul Y + longhaul J thing you would expect from oneworld (which is way more generous than pretty much everyone else)?

https://www.flyertalk.com/forum/othe...-airlines-470/
Last edited by eponymous_coward; Mar 22, 2024 at 11:47 am
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Old Mar 27, 2024, 11:02 am
  #514  
 
Join Date: Oct 2003
Location: Corvallis, Oregon
Posts: 165
Checking in with Starlux at LAX
We will be arriving LAX on separate ticket on AS. Have 4+ hour connection before departing on Starlux with AS award (economy). AS phone rep says they cannot check us in for Starlux flight. We will not be checking bags. Should we just check in at the Starlux gate? How long before 12:50 am departure should I expect a gate agent to be there?
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Old Mar 27, 2024, 11:28 am
  #515  
 
Join Date: Mar 2007
Posts: 4,975
Originally Posted by elabut
We will be arriving LAX on separate ticket on AS. Have 4+ hour connection before departing on Starlux with AS award (economy). AS phone rep says they cannot check us in for Starlux flight. We will not be checking bags. Should we just check in at the Starlux gate? How long before 12:50 am departure should I expect a gate agent to be there?
You can do Starlux check in online and get mobile boarding passes or print them, just get passport check at the gate.
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Old Mar 27, 2024, 2:04 pm
  #516  
 
Join Date: Oct 2003
Location: Corvallis, Oregon
Posts: 165
Originally Posted by olouie
You can do Starlux check in online and get mobile boarding passes or print them, just get passport check at the gate.
Excellent! Thank you!
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Old Mar 28, 2024, 6:33 am
  #517  
 
Join Date: Jul 2015
Location: MIA
Posts: 498
SEA is on sale. Not sure if brokers bought up most of December or if JX held it back but its rough. Everywhere else appears to have 1 J for 75k
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Old Mar 28, 2024, 2:24 pm
  #518  
 
Join Date: Aug 2012
Location: LAX/SFO
Programs: AS 100k, BA GGL, UA 1k, DL DM, AC SE, B6 Mosaic4, Hyatt/Hilton/Wyndham/IHG Diamond, Marriot Ti
Posts: 1,249
Originally Posted by sgan317
SEA is on sale. Not sure if brokers bought up most of December or if JX held it back but its rough. Everywhere else appears to have 1 J for 75k
I grabbed the inaugural 8/16 flight if anyone else is going to be on it.
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Old Mar 28, 2024, 11:11 pm
  #519  
Moderator: Alaska Mileage Plan
 
Join Date: Feb 2005
Posts: 12,319
From STARLUX announcement email.

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Old Apr 13, 2024, 6:16 am
  #520  
 
Join Date: Mar 2024
Posts: 28
Just booked a starlux itinerary via AS
But not able to manage/change seats or do anything on starlux website using the Airlines Confirmation/Booking code AS provided (yes, using the Starlux confirmation code and not the AS)

Just shows error
`Itinerary not applicable, please contact STARLUX Airlines Customer Service Center (03014)`
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Old Apr 13, 2024, 8:54 am
  #521  
 
Join Date: Oct 1999
Location: New York
Posts: 7,352
Originally Posted by shubhank008
Just booked a starlux itinerary via AS
But not able to manage/change seats or do anything on starlux website using the Airlines Confirmation/Booking code AS provided (yes, using the Starlux confirmation code and not the AS)

Just shows error
`Itinerary not applicable, please contact STARLUX Airlines Customer Service Center (03014)`
Unfortunately you cannot use Starlux's website for any seat or meal order for any award tickets issued by Alaska Airlines.
You must call or chat with them through their website to secure seat assignments.

if you book a business class ticket, you cannot prebook any meal.

Carfield
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Old Apr 13, 2024, 2:44 pm
  #522  
 
Join Date: Jan 2014
Posts: 762
Originally Posted by Carfield
Unfortunately you cannot use Starlux's website for any seat or meal order for any award tickets issued by Alaska Airlines.
You must call or chat with them through their website to secure seat assignments.

if you book a business class ticket, you cannot prebook any meal.

Carfield
You can book a meal, but same situation you have to contact them through chat though. I was able to preorder for my family when we rode business class with them!
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Old Apr 13, 2024, 11:12 pm
  #523  
 
Join Date: Aug 2010
Location: California
Programs: American, SWA, United, IHG,Hilton, Hyatt, Marriott
Posts: 1,844
Does anyone know when the luggage drop off opens at TPE T2 for STARLUX? Hoping its earlier than 3 hours prior to departure.
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Old Apr 14, 2024, 1:44 pm
  #524  
 
Join Date: Mar 2024
Posts: 28
Originally Posted by Carfield
Unfortunately you cannot use Starlux's website for any seat or meal order for any award tickets issued by Alaska Airlines.
You must call or chat with them through their website to secure seat assignments.

if you book a business class ticket, you cannot prebook any meal.

Carfield
Damn that sux, read about it couple of posts above but was still hoping could self-manage the trip and seats.
What about checkin, can we do online check ourself and select seats then ?

Also, not seeing where the chat support is, their support page don't have any option for it, unless due to weekend ?
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Old Apr 14, 2024, 7:53 pm
  #525  
 
Join Date: Mar 2007
Posts: 4,975
Originally Posted by shubhank008
Damn that sux, read about it couple of posts above but was still hoping could self-manage the trip and seats.
What about checkin, can we do online check ourself and select seats then ?

Also, not seeing where the chat support is, their support page don't have any option for it, unless due to weekend ?

OLCI works well. Just message or call for seats ahead of time it’s easy. Food not great so really not worth effort to preorder if you aren’t doing seats.
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