13 FC seats NO upgrades
Nov 20, 2022, 1:23 pm
#32
Join Date: Nov 2016
Location: On a plane or a beach
Programs: Yes
Posts: 3,167
Originally Posted by mfolf;[url=tel:34772808
34772808]Just curious, what should one do when the upgrades haven't cleared but they're selling the open seats at gate? I don't wanna sound like a jerk on a phone or to the agents who deal with this a lot lately.
I would ask the GA if they have processed the FC WL yet.
If they state that they haven’t or they must hold the seats in order to facilitate the sale of upgrades, that’s where you have some discretion, as they shouldn’t sell upgrades until the WL is empty.
1) Accept the status quo and complain to CC post flight
2) Purchase the UG and request reimbursement post flight
Personally, I wouldn’t correct / challenge airport staff as results may be limited.
YMMV.
Nov 20, 2022, 1:31 pm
#33
Join Date: Apr 2018
Programs: Mileage Plan
Posts: 233
It sounds like you’re already under gate control, ~ T 1.5 hours. If so, a phone agent won’t be able to assist with a complimentary upgrade.
I would ask the GA if they have processed the FC WL yet.
If they state that they haven’t or they must hold the seats in order to facilitate the sale of upgrades, that’s where you have some discretion, as they shouldn’t sell upgrades until the WL is empty.
1) Accept the status quo and complain to CC post flight
2) Purchase the UG and request reimbursement post flight
Personally, I wouldn’t correct / challenge airport staff as results may be limited.
YMMV.
I would ask the GA if they have processed the FC WL yet.
If they state that they haven’t or they must hold the seats in order to facilitate the sale of upgrades, that’s where you have some discretion, as they shouldn’t sell upgrades until the WL is empty.
1) Accept the status quo and complain to CC post flight
2) Purchase the UG and request reimbursement post flight
Personally, I wouldn’t correct / challenge airport staff as results may be limited.
YMMV.
Nov 20, 2022, 1:44 pm
#34
Join Date: Nov 2016
Location: On a plane or a beach
Programs: Yes
Posts: 3,167
I have no personal experience with this; other pax on FT have posted that they do. If it were me and I was #1 or #1+#2 (companion) on WL with limited J space and a GA who intended to sell upgrades prior to clearing the FC WL, I would document the flight status, pay for the UG, and then contact CC. I would hope AS would do the right thing and reimburse the pax, but I don't believe they are liable to do so.
Nov 20, 2022, 2:44 pm
#35
Join Date: Sep 2011
Location: SFO
Programs: AS, UA, WN, IHG Diamond Elite, Hyatt Globalist, Hilton Gold, CET 7*
Posts: 3,305
I have no personal experience with this; other pax on FT have posted that they do. If it were me and I was #1 or #1+#2 (companion) on WL with limited J space and a GA who intended to sell upgrades prior to clearing the FC WL, I would document the flight status, pay for the UG, and then contact CC. I would hope AS would do the right thing and reimburse the pax, but I don't believe they are liable to do so.
I don’t think there’s an official policy that they have to, but I’ve certainly never been denied it. They know there’s a problem, but they never fix the root cause…
Nov 20, 2022, 3:09 pm
#36
Join Date: May 2008
Location: "the world is my country"
Programs: Alaska 100K (aka OWS)
Posts: 811
Upgrade cleared ONT-SEA T-2 for me yesterday, so the processor was working at least a little bit. Holiday traffic has started, so Im thinking they're holding the seats for those desperate last minute travellers.
Nov 20, 2022, 7:44 pm
#37
Join Date: Jan 2013
Location: SEA & LMT
Programs: AS100K, AS Lounge+, Marriott Plat, SBUXG, GE, Costco Exec, Amazon Prime, Nat Parks Yearly Pass
Posts: 274
I will always call in first and ask for manual processing of the UG list. Agents offering to process the list has dropped off significantly, as already discussed... but it does still occasionally occur. If not, I have resorted to purchasing the UG (twice), and I have been reimbursed (twice) by Customer Care.
Nov 20, 2022, 8:02 pm
#38
Join Date: Oct 2011
Location: SFO/SJC/OAK/STS
Programs: Alaska MVPG, Delta PM, AA EXP, Wannabe SkyWest 1K
Posts: 644
Nov 20, 2022, 8:21 pm
#39
Join Date: Dec 2018
Location: Seattle
Programs: Alaska airlines 100k
Posts: 923
100k and 10 deep on flight this Wednesday (before thanksgiving). It’s a busy season and time of year where airlines need to maximize revenue opportunities. It’s good business operations.