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Old Nov 20, 2022, 2:44 pm
  #35  
NoLaGent
 
Join Date: Sep 2011
Location: SFO
Programs: AS, UA, WN, IHG Diamond Elite, Hyatt Globalist, Hilton Gold, CET 7*
Posts: 3,340
Originally Posted by anteater
I have no personal experience with this; other pax on FT have posted that they do. If it were me and I was #1 or #1+#2 (companion) on WL with limited J space and a GA who intended to sell upgrades prior to clearing the FC WL, I would document the flight status, pay for the UG, and then contact CC. I would hope AS would do the right thing and reimburse the pax, but I don't believe they are liable to do so.
I’m one of those that have, and your advice above is spot on. They’ve always done the right thing by me, and at least 4x that I remember, possibly 5.

I don’t think there’s an official policy that they have to, but I’ve certainly never been denied it. They know there’s a problem, but they never fix the root cause…
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