Limited Coach Food Options After January 8
Jan 14, 2022, 12:52 pm
#1
Original Poster
Join Date: May 2013
Programs: Alaska Airlines 100K MVP, Oneworld Emerald, Marriott Titanium
Posts: 197
Limited Coach Food Options After January 8
Pre-ordered food reserved after January 8 will be canceled. Since I read of the upcoming in-flight service reductions, I was concerned of the pre-reserved food for an upcoming flight Seattle to JFK. I started a chat with AS. I was told that anything ordered after January 8 will be canceled. The app still shows the confirmed order. I had to reach out to them. There has been no communication of a specific date that food will be canceled nor has there been any communication about my specific flights. This is ridiculous. It is a six hour flight.
Jan 14, 2022, 1:14 pm
#4
FlyerTalk Evangelist
Join Date: Jul 1999
Location: Over the Bay Bridge, CA
Programs: Jumbo mas
Posts: 39,118
Pre-ordered food reserved after January 8 will be canceled. Since I read of the upcoming in-flight service reductions, I was concerned of the pre-reserved food for an upcoming flight Seattle to JFK. I started a chat with AS. I was told that anything ordered after January 8 will be canceled. The app still shows the confirmed order. I had to reach out to them. There has been no communication of a specific date that food will be canceled nor has there been any communication about my specific flights. This is ridiculous. It is a six hour flight.
Jan 14, 2022, 1:31 pm
#5
Join Date: Jan 2017
Programs: AS 100K
Posts: 184
I have a flight tomorrow morning that I pre-ordered food in Main. Guess we'll find out if I win or lose the game of "some employee disclosed a new and unheard of policy to one individual that hasn't been communicated to anyone else".
I don't tend to hold my breath when a single employee produces some new policy out of nowhere. I'll be sure to get my fill in the lounge just in case!
I don't tend to hold my breath when a single employee produces some new policy out of nowhere. I'll be sure to get my fill in the lounge just in case!
Jan 14, 2022, 1:46 pm
#6
Join Date: Apr 2010
Location: SEA
Programs: AS 100K, Hilton Diamond
Posts: 884
Guess the system didn't get the memo as it just let me order food for the following weeks flight. I hope AS is ready for the passenger backlash of not delivering on what the service is supposed to be and not announcing it far enough in advance. I suspect the FAs are going to see a ton of onboard abuse. Nothing like a 6 hour Transcon and no food onboard.
Jan 14, 2022, 2:09 pm
#8
Join Date: Sep 2011
Location: SFO
Programs: AS, UA, WN, IHG Diamond Elite, Hyatt Globalist, Hilton Gold, CET 7*
Posts: 3,405
I have a flight tomorrow morning that I pre-ordered food in Main. Guess we'll find out if I win or lose the game of "some employee disclosed a new and unheard of policy to one individual that hasn't been communicated to anyone else".
I don't tend to hold my breath when a single employee produces some new policy out of nowhere. I'll be sure to get my fill in the lounge just in case!
I don't tend to hold my breath when a single employee produces some new policy out of nowhere. I'll be sure to get my fill in the lounge just in case!
Guess the system didn't get the memo as it just let me order food for the following weeks flight. I hope AS is ready for the passenger backlash of not delivering on what the service is supposed to be and not announcing it far enough in advance. I suspect the FAs are going to see a ton of onboard abuse. Nothing like a 6 hour Transcon and no food onboard.
The January 8 date is referring to the AFA announcement about service reductions in coach through the end of the month.
Changes to the pre-order system are based on the length of the flight, and apply mostly to short and medium haul flights.
Transcon and Hawaii go from 63 pre-orders down to 42. They don't go away, unless all 42 have been ordered.
Once again, this doesn't apply to the first class cabin.
You can read it all here:
https://afaalaska.org/committees/inf...ice-reductions
Jan 14, 2022, 4:25 pm
#9
Join Date: May 2001
Location: RDM
Programs: RDM AS 100K - 1MM / DL DM - 3MM / Marriott - Lifetime Titanium Elite
Posts: 355
Food PreOrder not working
My wife and I flew to Hawaii last week when the flight attendant came by for our food order she had my wife’s but not mine in her paperwork.
fFlying back next week and my selection does not show up on the app. My wife”s does.
Reservations says they see both our orders but hers is different than what she selected and what is on the app.
Anyone else having the same issue?
fFlying back next week and my selection does not show up on the app. My wife”s does.
Reservations says they see both our orders but hers is different than what she selected and what is on the app.
Anyone else having the same issue?
Jan 14, 2022, 5:42 pm
#12
Join Date: Aug 2018
Location: PDX
Programs: AS MVP Gold 100K
Posts: 2,332
My pre-ordered meal just disappeared for tomorrow and the Food option is grayed out. Perhaps there is some truth to this. Pre-order for the 24th is still there, for now.
EDIT: This is only for Y. F preorders are still there.
EDIT: This is only for Y. F preorders are still there.
Last edited by RAD_PDX; Jan 14, 2022 at 5:59 pm
Jan 14, 2022, 6:10 pm
#13
Join Date: Dec 2016
Location: LAX
Programs: MVP100K, A-list, Marriott/IHG Plat, CHP525 Ticket Plat, CHP Solo Carpool 100K, Costco EXP, Tinder 1K
Posts: 826
My EWR-LAX next week first class pre-order is still there, but all options greyed out so I'm unable to edit order. No, I'm not risking canceling order and re-ordering it.
Jan 14, 2022, 6:38 pm
#14
Join Date: Apr 2003
Programs: B6 Mosaic, Bonvoy LT Titanium (x SPG LT), IHG Spire, UA Silver
Posts: 5,893
