Originally Posted by
lattegirl13
Pre-ordered food reserved after January 8 will be canceled. Since I read of the upcoming in-flight service reductions, I was concerned of the pre-reserved food for an upcoming flight Seattle to JFK. I started a chat with AS. I was told that anything ordered after January 8 will be canceled. The app still shows the confirmed order. I had to reach out to them. There has been no communication of a specific date that food will be canceled nor has there been any communication about my specific flights. This is ridiculous. It is a six hour flight.
Always helpful when an "I was told" is translated into the active voice, such as "a phone agent told me," etc. (I assume you mean chat was in the chat feature, not a telephone chat.)