Old May 10, 2020, 3:55 pm
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Last edit by: rustykettel
Alaska Airlines schedule change options and refund policy
Schedule changes are defined in Alaska's Contract of Carriage Rule 1:

Schedule Change means:
  1. The cancellation of a scheduled flight where no Alaska flight of comparable routing is available within sixty (60) minutes of the original time of departure; or
  2. A change in the scheduled departure time of an Alaska flight which exceeds sixty (60) minutes; or
  3. A change in the routing of a scheduled Alaska flight which adds one (1) or more stops to the original itinerary; or
  4. A change in the routing of an Alaska scheduled flight that results in a scheduled arrival time more than sixty (60) minutes later than the original scheduled arrival time; or
  5. Any change in the arrival time of an Alaska flight that results in a misconnection to any flight shown in the same reservation and Ticket.
Note that IRROPS has separate definitions (as "Schedule Irregularity") and different options in Rule 8C.

Schedule Change options are in Rule 8D

D. Change in Schedule: Flight schedules are subject to change without notice, and the times shown on Alaska's published schedules, Tickets, timetable and advertising are not guaranteed and form no part of this Contract of Carriage. At times, without prior notice to Passengers, Alaska may need to substitute other aircraft and may change, add, or omit intermediate stops. Alaska cannot guarantee that Passengers will make Connections to other flights by Alaska or by other Carriers. In the event of flight Schedule Changes or service withdrawals, Alaska will attempt to notify affected Passengers as early as possible. Alaska will promptly provide Passengers the best available information regarding known delays, cancellations, misconnections and diversions, but Alaska is not liable for any misstatements or other errors or omissions in connection with providing such information. No employee, agent or representative of Alaska can bind Alaska legally by reason of any statements relating to flight status or other information.

When a ticketed, confirmed Passenger will be delayed because of a change in Alaska's schedule as defined in Rule 1 (Schedule Change), Alaska will arrange to:
  1. Transport the Passenger to his/her destination or next ticketed Stopover point on another Alaska flight on which space is available in the same or higher class of service than reflected on the Passenger's Ticket at no additional charge; or
  2. Refund according to Rule 17.
    Exception 1: When an Alaska Schedule Change results in the cancellation of all Alaska service between two cities, Alaska will reroute Passengers holding confirmed reservations on Alaska between such cities over the lines of one or more other Carriers at no additional cost to the Passenger.
    Exception 2: Change in schedule does not include Force Majeure Events.

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Refunds on Flights Cancelled by Alaska

Old Jan 25, 2022, 1:39 pm
Join Date: Mar 2016
Location: LAX
Programs: AS MVPG, IHG Diamond Elite
Posts: 1,442
Originally Posted by KosherKimchee
So I have an AS flight that has been completely cancelled and not operating on the booked day. I bought with a credit card but then fare dropped significantly so I cancelled and rebooked with wallet funds. Can I demand credit card refund from AS for the cancellation or am I now stuck with wallet funds for the cancelled flight? Ugh.
It will go back to your original form of payment for the flight, which in this case would be your wallet funds. If you'd changed it (without crediting back to wallet) instead of cancelling, I believe the credit card would still be the original form of payment, but in this case believe all you'd be eligible for is wallet credit.
be_rettSEA is offline  
Old Oct 26, 2023, 2:35 am
Join Date: Jun 2016
Posts: 2,237
AS award tix
if there is a schedule change for the itinerary involving AS + partner airline, do you get the $12.50 partner award fee back if the change is significant enough and you decide to cancel?
gnomey is offline  

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