AS 340 Today - Ay Trow Shus
Mar 2, 2020, 9:36 am
#18
Join Date: Aug 2000
Location: Seattle, WA
Programs: Alaska 100K - MM, defender of shoes on the carpeted bulkhead 4ever, AA LT PLT, Hyatt Glob, HH Dia
Posts: 7,446
Recently. they've been proactively sending out email if the tablets are not available. My data points are SEA-BWI, SEA-IAD
Mar 2, 2020, 10:00 am
#19
FlyerTalk Evangelist
Original Poster
Join Date: Jul 1999
Location: Over the Bay Bridge, CA
Programs: Jumbo mas
Posts: 38,636
Mar 2, 2020, 10:47 am
#20
Join Date: Sep 2001
Location: Seattle, WA
Posts: 5,956
Mar 2, 2020, 10:47 am
#21
Join Date: Jul 2009
Location: NYC
Programs: AA EXP
Posts: 1,372
I don't know if there is a protocol, but I've noticed that some FA's offer it proactively, while others don't. If they don't offer it, I ask politely. I've never had them deny it.
Mar 2, 2020, 11:56 am
#22
FlyerTalk Evangelist
Join Date: Oct 2014
Posts: 10,904
Mar 2, 2020, 12:14 pm
#23
FlyerTalk Evangelist
Join Date: Nov 2009
Location: SEA (the REAL Washington); occasionally in the other Washington (DCA area)
Programs: DL PM 1.57MM; AS MVPG 100K
Posts: 21,371
Mar 2, 2020, 12:32 pm
#26
FlyerTalk Evangelist
Join Date: Oct 2014
Posts: 10,904
Oh.
I said in my experience they never offer. I'm sure that others have had it offered.
I'm 0-6 in having it proactively offered this year. Honestly I don't care, but at this point I'd be so surprised if they offered that I'd definitely notice.
I said in my experience they never offer. I'm sure that others have had it offered.
I'm 0-6 in having it proactively offered this year. Honestly I don't care, but at this point I'd be so surprised if they offered that I'd definitely notice.
Mar 6, 2020, 2:00 pm
#27
FlyerTalk Evangelist
Original Poster
Join Date: Jul 1999
Location: Over the Bay Bridge, CA
Programs: Jumbo mas
Posts: 38,636
Well, Alaska Listens listened, relatively quickly. The reply didn't seem too canned, and the discount code was material. It was nice to see "I am sure you will agree with me that the most important thing for you is to be sure that this does not happen in the future." in the reply, which is really, the entire point of kvetching.
Mar 8, 2020, 1:30 am
#28
A FlyerTalk Posting Legend, Moderator, Information Desk, Ambassador, Alaska Airlines
Join Date: Dec 2006
Location: FAI
Programs: AS MVP Gold100K, AS 1MM, Maika`i Card, AGR, HH Gold, Hertz PC, Marriott Titanium LTG, CO, 7H, BA, 8E
Posts: 42,953
watched the a/c push back and then realized what happened. Followed up several channels, it never did show back up
Mar 8, 2020, 5:30 am
#29
Join Date: Apr 2003
Programs: B6 Mosaic, Bonvoy LT Titanium (x SPG LT), IHG Spire, UA Silver
Posts: 5,848
Tough crowd. First people complain when jackets are not hung up and then when they are not returned. They obviously already filled up the closets. We are several months into winter now. 
Mar 8, 2020, 3:34 pm
#30
Join Date: Aug 2008
Location: South of San Jose
Programs: Hyatt Globalist, Marriott Titanium, AS MVP Gold 100K, AS MM, Avis First
Posts: 212
EWR-SJC on Friday evening, 6 Mar 2020 I had a very similar experience.
1) No internet
2) No menus (I'd pre-ordered my meal so that wasn't an issue for me)
3) No PDB - we loaded a bit late, but had to be de-iced and sat at the gate for a long time.
4) No tablets offered.
5) No spoons with the Salt and Straw ice cream and no napkins given with the dessert. We were told to snap off the 'spoon' in the lid.
6) Drinks served in plastic glasses
Maybe you were on the same plane I rode on Friday!
1) No internet
2) No menus (I'd pre-ordered my meal so that wasn't an issue for me)
3) No PDB - we loaded a bit late, but had to be de-iced and sat at the gate for a long time.
4) No tablets offered.
5) No spoons with the Salt and Straw ice cream and no napkins given with the dessert. We were told to snap off the 'spoon' in the lid.
6) Drinks served in plastic glasses
Maybe you were on the same plane I rode on Friday!