Companion Record Known Traveler Number
Aug 15, 2019, 11:00 am
#1
Original Poster
Join Date: May 2001
Location: RDM
Programs: RDM AS 100K - 1MM / DL DM - 3MM / Marriott Ambassador - Lifetime Titanium Elite
Posts: 352
Companion Record Known Traveler Number
Perhaps this is just me having this issue but when I use my wife's Companion Record on the Alaska website to book a ticket, her Known Traveler Number, which i confirmed is in her profile does not carry over to her reservation. i have to manually put the number in once the reservation has been confirmed. This has happened on more than one occassion.
Has anyone else seen this happen?
Thanks
Has anyone else seen this happen?
Thanks
Aug 15, 2019, 2:35 pm
#3
Join Date: Oct 2015
Location: Pacific Wonderland
Programs: ʙᴏɴᴠo̱ʏ Au, IHG Au, HH Dia, Nexus, Pilot FlyingJ Preferred
Posts: 5,336
I haven't either. Are you booking directly from her account when this happens or under yours using her companion discount code?
Whichever it is, I'd delete her KTN from the profile of the booking account, save, then readd it and save it again.
Whichever it is, I'd delete her KTN from the profile of the booking account, save, then readd it and save it again.
Aug 16, 2019, 2:19 am
#4
A FlyerTalk Posting Legend, Moderator, Information Desk, Ambassador, Alaska Airlines
Join Date: Dec 2006
Location: FAI
Programs: AS MVP Gold100K, AS 1MM, Maika`i Card, AGR, HH Gold, Hertz PC, Marriott Titanium LTG, CO, 7H, BA, 8E
Posts: 42,953
It needs to be saved in your account as well as hers.
When my family all got GE, I had to go thru all accounts to add everyone's ktn to each account under each name. It doesn't autopropagate.
When my family all got GE, I had to go thru all accounts to add everyone's ktn to each account under each name. It doesn't autopropagate.
Aug 16, 2019, 8:31 am
#5
Join Date: Nov 2008
Location: Snohomish, WA
Programs: AS MVP Gold, HHonors Diamond
Posts: 2,793
I missed the part where you said it was in her profile. If you are booking from your account then you also have to add it to her profile in your account. Log in > Traveler Profiles > Companion Information
Aug 17, 2019, 1:10 am
#7
A FlyerTalk Posting Legend, Moderator, Information Desk, Ambassador, Alaska Airlines
Join Date: Dec 2006
Location: FAI
Programs: AS MVP Gold100K, AS 1MM, Maika`i Card, AGR, HH Gold, Hertz PC, Marriott Titanium LTG, CO, 7H, BA, 8E
Posts: 42,953
And thank you for following up. Yes, this would be nice to have autopropogate, but can understand why the info isn't automatically added if stored in another account.