Schedule Changes (They Occur Frequently)
Sep 8, 2018, 7:28 am
#16
Join Date: Dec 2003
Programs: AA Plat Pro, United Silver, Marriott LTT, Hyatt Globalist, Hilton Diamond, IHG Platinum
Posts: 1,120
My last 3 trips and 3 upcoming trips all have had schedule changes.. In June, outbound to HNL was canceled from SFO and had to switch to OAK, return flight changed to OAK by 5 mins (resulting in new seat assignments; same plane though). Upcoming trips to LAS and SNA changed by about 2 hours, both directions.
Is it me? And why doesn't AS notify me via email? I always find out by logging onto my account. I suppose I'll continue to deal with the changes with the credit AS keeps giving me.
Is it me? And why doesn't AS notify me via email? I always find out by logging onto my account. I suppose I'll continue to deal with the changes with the credit AS keeps giving me.
Sep 8, 2018, 8:52 am
#17
Original Poster
Join Date: Sep 2015
Location: SFO
Posts: 3,881
I always call in when there is a schedule change and have received discount codes more times than not. I'm not petty or rude about the change, I'm polite (it's not the agent's fault) and have asked for compensation depending on the severity of the change. I asked for compensation when flight out of OAK was canceled, and flew out of SFO a day earlier. I also asked when for compensation when there was a schedule change resulting in my family of 5 (3 under 12) unable to be seated together. Most recently, I called in regarding two different schedule changes and the agent proactively issued a discount code (to all passengers) for the troubles.
Sep 8, 2018, 8:57 am
#18
Join Date: Dec 2003
Programs: AA Plat Pro, United Silver, Marriott LTT, Hyatt Globalist, Hilton Diamond, IHG Platinum
Posts: 1,120
I always call in when there is a schedule change and have received discount codes more times than not. I'm not petty or rude about the change, I'm polite (it's not the agent's fault) and have asked for compensation depending on the severity of the change. I asked for compensation when flight out of OAK was canceled, and flew out of SFO a day earlier. I also asked when for compensation when there was a schedule change resulting in my family of 5 (3 under 12) unable to be seated together. Most recently, I called in regarding two different schedule changes and the agent proactively issued a discount code (to all passengers) for the troubles.
Sep 8, 2018, 9:13 am
#19
Original Poster
Join Date: Sep 2015
Location: SFO
Posts: 3,881
Btw, the discount codes becomes a pain to use/manage if you have multiple passengers.