tatia

This morning’s 2828/2827 set went to Oakland. Unfortunately when they moved us over to the OAK departure the tickets didn’t automatically update. Everyone had to be manually reticketed before we could go through security. Better than cancelling the flight, but surely this could have been taken care of automatically.

tatia

Also, catering changed from lunch to snack basket. Really not happy about that, had to get some protein immediately on landing.

jjmadison

same happened to me on Monday. Add to the annoyance on manually having to get a ticket from the agent outside security, the phone agents said that the rerouted ticket would show up in the app within two hours of the flights and assured me I could go straight through security. All of that turned out to be false. I was depending on my in-app ticket since I was cutting it very close coming from San Mateo (why I’d booked SFO in the first place). When I got to OAK, there wasn’t anyone staffing the elite/F line. Thankfully I still made the flight due to having TSA Pre.

To add further insult, I received one of the generic dismissive apology emails, with no discount code, and the rerouted flight has still not credited, whereas the connecting flight from LAX has credited. TLDR, changes in departure airports seem to be a total mess that CS does not know how to handle.

be_rettSEA

For as often as they are doing this re-route thing in the bay area, you'd think they'd have a better handle on it by now.

Eastbay1K

You need to have a handle in the first place to end up with a better one.