Web/Mobile enhancements you'd like to see 2017
Feb 2, 2017, 6:54 pm
#16
Join Date: Apr 2015
Location: Seattle, WA (US)
Programs: Oneworld (Emerald)
Posts: 127
Feb 2, 2017, 8:17 pm
#17
Join Date: May 2003
Location: PDX USA
Programs: AS MVPG, AA, BA, SPG Gold, HHonors Gold, Hyatt Platinum, IHG, Hertz 5*
Posts: 690
Not specifically an app enhancement, but would love the ability for agents to fix the problems caused by computer glitches. A recent schedule change released our award seats in row 2 for enough time to another party to take our seats (4 of us traveling and we booked all of row 2 months ago) before the computer could assign us back into our seats. Agents now powerless to help.
Feb 2, 2017, 9:03 pm
#18
Join Date: Oct 2015
Location: Pacific Wonderland
Programs: ʙᴏɴᴠo̱ʏ Au, IHG Au, HH Dia, Nexus, Pilot FlyingJ Preferred
Posts: 5,336
Also, I would absolutely love it if the "in-flight" phase of the app had a map (fed from gogo?) or even just a progress bar so you could see how long was left in the air at a glance.
Feb 3, 2017, 9:49 am
#19
FlyerTalk Evangelist
Join Date: Nov 2009
Location: SEA (the REAL Washington); occasionally in the other Washington (DCA area)
Programs: DL PM 1.57MM; AS MVPG 100K
Posts: 21,375
another vote for several features on the app:
- change/cancel reservations
- use My Wallet funds for new purchases
- inbound aircraft tracking (website also)
- checked bag tracking
Feb 3, 2017, 10:37 am
#20
Join Date: Jan 2012
Location: Dallas, TX
Programs: Alaska (MVP Gold), HHonors (Diamond)
Posts: 8
Transitioned to MP after being in AA for a number of years.
The biggest complaint I actually have is how long it takes activity to show on your account. With AA, it was there within 24 hours. So far this year, I haven't seen anything post to my account in less than 4 days.
Not the end of the world, but it'd be nice to see your activity shortly after flying and not a week later.
The biggest complaint I actually have is how long it takes activity to show on your account. With AA, it was there within 24 hours. So far this year, I haven't seen anything post to my account in less than 4 days.
Not the end of the world, but it'd be nice to see your activity shortly after flying and not a week later.
Feb 3, 2017, 10:52 am
#21
FlyerTalk Evangelist
Join Date: Jun 2007
Location: PDX
Programs: AS 75K, BW Plat, Marriott Gold, IHG Plat, Hilton Gold
Posts: 10,725
Feb 3, 2017, 11:00 am
#22
FlyerTalk Evangelist
Join Date: Nov 2009
Location: SEA (the REAL Washington); occasionally in the other Washington (DCA area)
Programs: DL PM 1.57MM; AS MVPG 100K
Posts: 21,375
a system timetable that's actually complete
the current one (effectivity is 1 Feb thru 31 Mar) doesn't include ANY schedules to/from Sun Valley even though flights are available on the website
the current one (effectivity is 1 Feb thru 31 Mar) doesn't include ANY schedules to/from Sun Valley even though flights are available on the website
Feb 3, 2017, 11:05 am
#23
Join Date: Sep 2009
Location: Seattle
Programs: AS MM, MVPGold100k, Hilton Diamond, Hertz Presidents Circle
Posts: 1,475
Station hours on the app, for checking bags. It is not always 4 hours prior. I want to know how early can I arrive at the airport when I have checked (work tools) bags at smaller airports when I get through with a project early. Odds are most would not need this but I would really appreciate it!
Feb 3, 2017, 12:25 pm
#24
Join Date: Feb 2009
Location: Seattle Area
Programs: Alaska MVPG; HHonors Diamond
Posts: 37
I would like to see the Alaska Lounge (or partner) that is available for my flight cities. If they could associate it on the app, it would be a really nice addition, especially for airports I go to infrequently. I was in Phoenix this week and had to look it up (it's the United lounge there).
The other thing they could add would be would be baggage carousel #, once assigned after landing. I hear other airline apps do this.
The other thing they could add would be would be baggage carousel #, once assigned after landing. I hear other airline apps do this.
Feb 3, 2017, 1:02 pm
#25
FlyerTalk Evangelist
Join Date: Aug 2002
Location: Bay Area, CA
Programs: UA Plat 2MM; AS MVP Gold 75K
Posts: 35,068
Must be inconsistent.
Feb 3, 2017, 1:49 pm
#27
FlyerTalk Evangelist
Join Date: Jul 1999
Location: Ewa Beach, Hawaii
Posts: 10,909
I have a trip in March with 2 legs each way. Applied GGU's, only 1 leg each way cleared. Now I have to check for U space regularly so I can call and have the 2 legs that didn't clear upgraded. I do have EF alerts set but still check regularly. If they could be waitlisted and clear on their own would be a HUGE improvement.
Feb 4, 2017, 8:20 pm
#29
FlyerTalk Evangelist
Join Date: Nov 2009
Location: SEA (the REAL Washington); occasionally in the other Washington (DCA area)
Programs: DL PM 1.57MM; AS MVPG 100K
Posts: 21,375
Feb 6, 2017, 1:49 am
#30
A FlyerTalk Posting Legend, Moderator, Information Desk, Ambassador, Alaska Airlines
Join Date: Dec 2006
Location: FAI
Programs: AS MVP Gold100K, AS 1MM, Maika`i Card, AGR, HH Gold, Hertz PC, Marriott Titanium LTG, CO, 7H, BA, 8E
Posts: 42,953