changing flights with gold upgrade certificate already applied
Jan 8, 2016, 11:35 am
#1
Original Poster
Join Date: Nov 2012
Posts: 112
changing flights with gold upgrade certificate already applied
I am considering changing our flights where I have initially used our gold certs to upgrade. The new flights also have U class available. Wonder whether I can do this online without losing the gold certs or need to make the change first, call customer care to have gold certs reinstated and then reapplied to the changed itinerary. Would be nice to do this all in one step.
Jan 8, 2016, 11:55 am
#2
Join Date: Nov 2008
Location: Snohomish, WA
Programs: AS MVP Gold, HHonors Diamond
Posts: 2,796
I'd just call the MVP Gold line and have them deal with it for you. They're so helpful and fast it's not even worth waiting for someone to reply here with how it should work 
Neil
Neil
Jan 8, 2016, 2:06 pm
#3
FlyerTalk Evangelist
Join Date: Jun 2007
Location: PDX
Programs: AS 75K, BW Plat, Marriott Gold, IHG Plat, Hilton Gold
Posts: 10,740
I am considering changing our flights where I have initially used our gold certs to upgrade. The new flights also have U class available. Wonder whether I can do this online without losing the gold certs or need to make the change first, call customer care to have gold certs reinstated and then reapplied to the changed itinerary. Would be nice to do this all in one step.
Jan 8, 2016, 2:32 pm
#4
Join Date: Nov 2008
Location: Snohomish, WA
Programs: AS MVP Gold, HHonors Diamond
Posts: 2,796
From https://www.alaskaair.com/content/mi...upgrades.aspx:
Neil
If a flight upgraded with an MVP® Gold Guest Upgrade is changed or canceled, the upgrade is forfeited. A replacement Guest Upgrade code can be requested through Customer Care only by the MVP® Gold to whom it was originally issued.
Jan 8, 2016, 11:18 pm
#6
Join Date: Feb 2015
Location: BLI
Programs: AS G75K
Posts: 175
This one right here. Those folks are so helpful and could handle this for you in a quick phone call.
Jan 9, 2016, 7:39 am
#7
FlyerTalk Evangelist
Join Date: Aug 2001
Location: RSW
Programs: Delta - Silver; UA - Silver; HHonors - Diamond; IHG - Spire Ambassador; Marriott Bonvoy - Titanium
Posts: 14,185
I'm a bit confused. Are you guys saying that the Gold desk books the whole flight for you, or that after you rebook it in an eligible fare with seats available, they do the upgrading?