CSR Can't Reprint Boarding Pass...SERIOUSLY!!!????
Apr 23, 2015, 5:27 pm
#46
Moderator: Alaska Mileage Plan
Join Date: Feb 2005
Posts: 12,337
I was an early adopter of electronic BPs and Passbook. In my case, I soon realized that I wasn't saving any time and was infrequently delayed.
My new regimen is to print my BP and send a PDF to my email. To "save the trees," I print my BP on the back of used /printed paper whenever possible.
My new regimen is to print my BP and send a PDF to my email. To "save the trees," I print my BP on the back of used /printed paper whenever possible.
Apr 23, 2015, 5:49 pm
#47
Join Date: Oct 2009
Location: Somewhere over the rainbow
Programs: Airline Free Agent, Bonvoy Platinum, Hyatt Globalist
Posts: 3,815
It's much easier to get retroactive mileage credit with a boarding pass than without, which is an annoyance I'm going through now. A friend has also gotten hassled by inbound US c&i ("you're not on the passenger list for that flight, how did you really get here?") and having one was most helpful.
That said, I usually check in online and print at the airport kiosk (or have the agent do it if I'm checking bags), but this thread is making me reconsider. Or at least make sure I have a charge!
That said, I usually check in online and print at the airport kiosk (or have the agent do it if I'm checking bags), but this thread is making me reconsider. Or at least make sure I have a charge!
Apr 26, 2015, 8:11 pm
#48
Original Poster
Join Date: Jul 2004
Location: San Francisco
Programs: SPG Plat, Marriott Gold, Hyatt Passport Diamond, UA Premier Plat, WN A-List
Posts: 127
Rather than anecdotes, I think OP and myself are advocating a change in policy than having a reliance on combination of these smart devices and printed boarding passes. This environment friendly option saves us time and AS ticket counter staffing, but we're also being conditioned to behave differently in comparison to other carriers to carry another form of boarding pass. (I believe most other airlines allow boarding pass re-prints at ticket counters even within check-in guidelines.)
When my incident occurred, even MVP Gold agents couldn't help me, except for their last ditch assistance in directing me to a nearest plug-in.
Don't anyone think this is our rights, as AS customer, to demand assistance on a simple boarding pass re-print?
Jiburi
When my incident occurred, even MVP Gold agents couldn't help me, except for their last ditch assistance in directing me to a nearest plug-in.
Don't anyone think this is our rights, as AS customer, to demand assistance on a simple boarding pass re-print?
Jiburi
I understand and appreciate the love that loyal Alaska flyers have...But this really is an antiquated policy based on current technology available (and the limitations of that technology as so expressed in the many posts in this thread....
Again, why do I need to print multiple back-up hardcopies of a BP when using the Alaska app? What is the point of going paperless if you are still having to print a BP?