How Complimentary Upgrades Work
#106
Join Date: Sep 2011
Location: Brooklyn, NY
Posts: 21
I think I know the answer but wanted to be 100% before I do any booking--if I'm AS MVP Gold and book a full-fare Y ticket, I would only get an instant complimentary upgrade if there is U space available? I always thought (at least for other airlines like DL) that if you purchase a full fare ticket your complimentary upgrade is instant at time of booking; but it sounds like, at least for AS, it's only instant if there's U space, otherwise you go directly on the upgrade waitlist?
Thanks you guys!
Thanks you guys!
#107
FlyerTalk Evangelist
Join Date: Mar 2004
Location: SGF
Programs: AS, AA, UA, AGR S (former 75K, GLD, 1K, and S+, now an elite peon)
Posts: 23,194
I think I know the answer but wanted to be 100% before I do any booking--if I'm AS MVP Gold and book a full-fare Y ticket, I would only get an instant complimentary upgrade if there is U space available? I always thought (at least for other airlines like DL) that if you purchase a full fare ticket your complimentary upgrade is instant at time of booking; but it sounds like, at least for AS, it's only instant if there's U space, otherwise you go directly on the upgrade waitlist?
Thanks you guys!
Thanks you guys!
Although I'm not sure if even a full Y ticket on DL confirms directly into F if no upgradeable space is available. I'm less familiar with DL than with UA, but on UA, even as a 1K, if you buy full Y, there must still be R space (upgradeable space and the equivalent of U on AS) for an upgrade to be confirmed. I assume it works similarly on DL.
#108
Join Date: Dec 2004
Location: BLI
Programs: Alaska Million Mile Flyer, Marriott Lifetime Titanium Elite
Posts: 3,194
Correct.
Although I'm not sure if even a full Y ticket on DL confirms directly into F if no upgradeable space is available. I'm less familiar with DL than with UA, but on UA, even as a 1K, if you buy full Y, there must still be R space (upgradeable space and the equivalent of U on AS) for an upgrade to be confirmed. I assume it works similarly on DL.
Although I'm not sure if even a full Y ticket on DL confirms directly into F if no upgradeable space is available. I'm less familiar with DL than with UA, but on UA, even as a 1K, if you buy full Y, there must still be R space (upgradeable space and the equivalent of U on AS) for an upgrade to be confirmed. I assume it works similarly on DL.
I'm old.
#109
Join Date: Mar 2011
Programs: DL ♦, Marriot Plt, NATL EE
Posts: 526
Whats the window for Delta Diamonds to clear on complimentary upgrades? System is willing to instantly upgrade me using a guest upgrade and Im still waitlisted for F. Flight is Saturday evening out of PDX if that makes a difference
#110
Join Date: Feb 2011
Location: BOS
Programs: AS MVPG75k
Posts: 353
For complementary upgrades, Delta elites won't clear until the 24 hour window (or, more likely, in the hours leading up to the flight), and their priority will be below all AS elites. This is similar to how DL processes upgrades for AS elites.
#111
FlyerTalk Evangelist
Join Date: Mar 2004
Location: SGF
Programs: AS, AA, UA, AGR S (former 75K, GLD, 1K, and S+, now an elite peon)
Posts: 23,194
That's the theory. Actually, in practice, it's not similar. DL doesn't upgrade AS elites until ~30 minutes before departure at the gate. I have yet to hear anyone report a confirmed upgrade in advance of this.
AS, on the other hand, has been reported to upgrade DL elites as early as 48 hours before departure.
This has been the cause of some stirrings of discontent as AS treats DL elites better than DL treats AS elites.
AS, on the other hand, has been reported to upgrade DL elites as early as 48 hours before departure.
This has been the cause of some stirrings of discontent as AS treats DL elites better than DL treats AS elites.
#112
Join Date: Mar 2011
Programs: DL ♦, Marriot Plt, NATL EE
Posts: 526
For complementary upgrades, Delta elites won't clear until the 24 hour window (or, more likely, in the hours leading up to the flight), and their priority will be below all AS elites. This is similar to how DL processes upgrades for AS elites.
Thanks for the info
#113
Join Date: Feb 2011
Location: BOS
Programs: AS MVPG75k
Posts: 353
That's the theory. Actually, in practice, it's not similar. DL doesn't upgrade AS elites until ~30 minutes before departure at the gate. I have yet to hear anyone report a confirmed upgrade in advance of this.
AS, on the other hand, has been reported to upgrade DL elites as early as 48 hours before departure.
This has been the cause of some stirrings of discontent as AS treats DL elites better than DL treats AS elites.
AS, on the other hand, has been reported to upgrade DL elites as early as 48 hours before departure.
This has been the cause of some stirrings of discontent as AS treats DL elites better than DL treats AS elites.
As for stirrings of discontent... these could be easily remedied by giving AS elites full access to Economy Comfort. Wishful thinking, I know...
#114
Join Date: May 2001
Location: RDM
Programs: RDM AS 100K - 1MM / DL DM - 3MM / Marriott Ambassador - Lifetime Titanium Elite
Posts: 352
Clairification for Upgrades at the Gate
I am correct from reading these posts that as an MVPG, if I don't clear in advance and I am watching the screen at the gate, my priority is soley based on when I bought my ticket and that an MVP could be ahead of me on the list?
#115
Join Date: Apr 2010
Location: PRG/ Ester, AK
Programs: AS MVPG75k
Posts: 451
For AS UG at the gate? you should generally be ahead of MVP. The only time you would be behind an MVP would be if you purchased/changed/waitlisted less than two days prior to departure, when MVPs are added to the UG processor.
As for getting UG on DL sooner than -30min, I have twice, once at MSP GA had printed me an F boarding pass more than an hour before departure (F went out with several empty, he was just being proactive), and I think once at MSY the ticket counter agent printed my F bp after dropping my bags... this was just after reciprocal UG started. would be great if we could confirm UG earlier.
#116
FlyerTalk Evangelist
Join Date: Mar 2004
Location: SGF
Programs: AS, AA, UA, AGR S (former 75K, GLD, 1K, and S+, now an elite peon)
Posts: 23,194
As for getting UG on DL sooner than -30min, I have twice, once at MSP GA had printed me an F boarding pass more than an hour before departure (F went out with several empty, he was just being proactive), and I think once at MSY the ticket counter agent printed my F bp after dropping my bags... this was just after reciprocal UG started. would be great if we could confirm UG earlier.
#117
A FlyerTalk Posting Legend, Moderator, Information Desk, Ambassador, Alaska Airlines
Join Date: Dec 2006
Location: FAI
Programs: AS MVP Gold100K, AS 1MM, Maika`i Card, AGR, HH Gold, Hertz PC, Marriott Titanium LTG, CO, 7H, BA, 8E
Posts: 42,953
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Those are still the airport agents processing upgrades manually. What DL doesn't do--and what AS does--is list partner elites for automatic upgrades by the automatic upgrade processor in advance of the airport staff being able to handle the reservation.
I've written into AS and DL about this- nada
Originally Posted by jackal
As for getting UG on DL sooner than -30min, I have twice, once at MSP GA had printed me an F boarding pass more than an hour before departure (F went out with several empty, he was just being proactive), and I think once at MSY the ticket counter agent printed my F bp after dropping my bags... this was just after reciprocal UG started. would be great if we could confirm UG earlier.
#118
Join Date: Aug 2011
Location: IAH / HOU
Programs: UA GS, DL-Plat, Hilton Gold, IHG Platinum, Hyatt Somethingist, Marriott Titanium Lifetime
Posts: 2,853
Correct.
Although I'm not sure if even a full Y ticket on DL confirms directly into F if no upgradeable space is available. I'm less familiar with DL than with UA, but on UA, even as a 1K, if you buy full Y, there must still be R space (upgradeable space and the equivalent of U on AS) for an upgrade to be confirmed. I assume it works similarly on DL.
Although I'm not sure if even a full Y ticket on DL confirms directly into F if no upgradeable space is available. I'm less familiar with DL than with UA, but on UA, even as a 1K, if you buy full Y, there must still be R space (upgradeable space and the equivalent of U on AS) for an upgrade to be confirmed. I assume it works similarly on DL.
#119
Join Date: Jan 2000
Location: Canada
Programs: AS, DL, UA, Hyatt, SPG
Posts: 2,574
If U is open, I presume you would immediately be upgraded on the new flight onto which you SDC? Is this automatic, or do you have to manually do it? I SDC'd at 10pm out of LAS a few months ago, and I recall it rebooked me into Economy and I then had to do the OLCI again to force it to bump me up into the U inventory and process the F upgrade. On other SDC occasions, it seems to be automatic into F?
If U is not open, but F is open, do you go directly into F (thereby overriding the U bucket). I presume this is not the case?
If U is not open, do you go on the upgrade waitlist, and if so, am I correct in that as you are less than T-24, DL elites as well as MVP would all be ahead of you? Would a DL elite then get the upgrade at the gate over an MVPG?
#120
Ambassador: Alaska Airlines
Join Date: Jul 2009
Location: Seattle
Programs: AS MVP Gold
Posts: 2,732
So if I might ask as a follow-on to that, if you are an MVPG already upgraded to U, and then do the 10pm SDC to a different flight - which of the following is the process?
If U is open, I presume you would immediately be upgraded on the new flight onto which you SDC? Is this automatic, or do you have to manually do it? I SDC'd at 10pm out of LAS a few months ago, and I recall it rebooked me into Economy and I then had to do the OLCI again to force it to bump me up into the U inventory and process the F upgrade. On other SDC occasions, it seems to be automatic into F?
If U is not open, but F is open, do you go directly into F (thereby overriding the U bucket). I presume this is not the case?
If U is not open, do you go on the upgrade waitlist, and if so, am I correct in that as you are less than T-24, DL elites as well as MVP would all be ahead of you? Would a DL elite then get the upgrade at the gate over an MVPG?
If U is open, I presume you would immediately be upgraded on the new flight onto which you SDC? Is this automatic, or do you have to manually do it? I SDC'd at 10pm out of LAS a few months ago, and I recall it rebooked me into Economy and I then had to do the OLCI again to force it to bump me up into the U inventory and process the F upgrade. On other SDC occasions, it seems to be automatic into F?
If U is not open, but F is open, do you go directly into F (thereby overriding the U bucket). I presume this is not the case?
If U is not open, do you go on the upgrade waitlist, and if so, am I correct in that as you are less than T-24, DL elites as well as MVP would all be ahead of you? Would a DL elite then get the upgrade at the gate over an MVPG?
Now the behavior is that regardless of your upgrade, you can only use SDC to confirm a seat in your originally booked cabin. So if you bought a coach fare, and were subsequently upgraded, you can SDC only to the coach cabin. AFTER you have SDC'd, you are eligible to claim an upgrade if there is available U space. It is not automatic and you must click the "Request Upgrade to First Class" button during OLCI. This closes the loophole and ensures that those on the waitlist have priority over SDC'ers.
It's not clear where you will be on the waitlist if there is not U space available when you SDC, but I would expect that you would be below all other elites of the same or higher tier, and above all other elites of a lower tier.