ANC Fall 2009 MVPG Breakfast & Lunch October 15
Oct 15, 2009, 3:18 pm
#16
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Join Date: Dec 2006
Location: FAI
Programs: AS MVP Gold100K, AS 1MM, Maika`i Card, AGR, HH Gold, Hertz PC, Marriott Titanium LTG, CO, 7H, BA, 8E
Posts: 42,953
ANC Lunch 6...
More Q&A's...
Need Customer Czar to look out for issues with ops and baggage, and weather, volcanoes, etc...
Customer Advocacy is that team
Compliment AS on wheelchair service ^ Always been very nice
Also compliment soup in BR
Cheeseburger from Mexico is very good!
Companion Fare standby waiting F class... one seat avail, but could not upgrade one of us since both need to be in same COS...
BoA... no not possible...
By far AS has the best employees vs. other carriers (fly more on other carriers)
Block Middle seat for MVPG's until the very last minute... great idea... can check with sabre... know there is an algorithm to fill windows and aisles first...
Heard rumors that other airlines wer going to do it...
Can we have pillows again?
H1N1 issues... also important cost savings issue too...
What about selling premium package with logo...
Have a nice blanket... cost with pillows, blankets and dry cleaning was high
Boarding Pass has ticket counter times on Boarding Passes... could help...
May be a little hard...
Boardroom... got some passes in past, and this year no passes...
Stopped doing it
Website- separate departure & return flights... took ten tries before finding F class...
Price has dropped a lot... so may have been filled with F...
Question on AS CC- run multiple biz' can run into one number... take last 4 digits of CC - way to differentiate miles...
Mexico- kids good for first hour... after that
no provision to allow anyone get off the plane (guess it was a ground delay)
Not sure why they could not deplane- get some food since they ran out... son in law was so upset, was going to ask for compensation - triplets and new baby - all very young... only good for short time...
Some provision so people could not wait two hours in a hot plane...
Captain's input- when on a plane, don't want to keep them on more then a couple hours... but sometimes have a time-slot and need to be ready to go at a moments notice.;.. leave them behind or loose our takeoff slot...
Mechanical is time-sensitive... a lot of times mech we let folks off... but ATC or wx problem a little more reluctant to let folks off... but will serve drinks- keep A/C on...
Kids didn't get any free drinks... but they were the ones who needed them
Don't want to keep customers on a plane more then 90 minutes... have a debrief on lengthy mechanical delays
Doing email tests in interactive market... if you shop and you didn't complete your purchase... it was going to ask why you didn't purchase or something...
Huge difference in partner agents... some good, some not as good- Training might be useful in those situations... know what some of the rules are... etc...
-great feedback- buying qualifying fare... um...
Award structure question... person did not understand how it worked... listed on website.... oh well...
<more to come>
Need Customer Czar to look out for issues with ops and baggage, and weather, volcanoes, etc...
Customer Advocacy is that team
Compliment AS on wheelchair service ^ Always been very nice
Also compliment soup in BR
Cheeseburger from Mexico is very good!
Companion Fare standby waiting F class... one seat avail, but could not upgrade one of us since both need to be in same COS...
BoA... no not possible...
By far AS has the best employees vs. other carriers (fly more on other carriers)
Block Middle seat for MVPG's until the very last minute... great idea... can check with sabre... know there is an algorithm to fill windows and aisles first...
Heard rumors that other airlines wer going to do it...
Can we have pillows again?
H1N1 issues... also important cost savings issue too...
What about selling premium package with logo...
Have a nice blanket... cost with pillows, blankets and dry cleaning was high
Boarding Pass has ticket counter times on Boarding Passes... could help...
May be a little hard...
Boardroom... got some passes in past, and this year no passes...
Stopped doing it
Website- separate departure & return flights... took ten tries before finding F class...
Price has dropped a lot... so may have been filled with F...
Question on AS CC- run multiple biz' can run into one number... take last 4 digits of CC - way to differentiate miles...
Mexico- kids good for first hour... after that
no provision to allow anyone get off the plane (guess it was a ground delay)Not sure why they could not deplane- get some food since they ran out... son in law was so upset, was going to ask for compensation - triplets and new baby - all very young... only good for short time...
Some provision so people could not wait two hours in a hot plane...
Captain's input- when on a plane, don't want to keep them on more then a couple hours... but sometimes have a time-slot and need to be ready to go at a moments notice.;.. leave them behind or loose our takeoff slot...
Mechanical is time-sensitive... a lot of times mech we let folks off... but ATC or wx problem a little more reluctant to let folks off... but will serve drinks- keep A/C on...
Kids didn't get any free drinks... but they were the ones who needed them
Don't want to keep customers on a plane more then 90 minutes... have a debrief on lengthy mechanical delays
Doing email tests in interactive market... if you shop and you didn't complete your purchase... it was going to ask why you didn't purchase or something...
Huge difference in partner agents... some good, some not as good- Training might be useful in those situations... know what some of the rules are... etc...
-great feedback- buying qualifying fare... um...
Award structure question... person did not understand how it worked... listed on website.... oh well...
<more to come>
Oct 15, 2009, 3:35 pm
#17
A FlyerTalk Posting Legend, Moderator, Information Desk, Ambassador, Alaska Airlines
Original Poster
Join Date: Dec 2006
Location: FAI
Programs: AS MVP Gold100K, AS 1MM, Maika`i Card, AGR, HH Gold, Hertz PC, Marriott Titanium LTG, CO, 7H, BA, 8E
Posts: 42,953
ANC Lunch 7...
more talk explaining award travel...
Shopping engine sends back 20,000 options... so AS shows what we think you meant...
Kind of predicting what you want to see... its a balance...
Is there a way to force that?
Had to go to one-way fares to find it...
Way to force flights...
Back to partner desk- some more agents there so more training occurring- also mentioned booking online...
BR's... design or allow us to have unattended access for a portion of the club... kinda like HA does...
Year before AS entered Hawaii market... NW had KOA service... will take into advisement...
CO- ANC & PDX
AS- LAS, EWR, & DEN...
Wanted to keep that piece of a relationship and they did not...
Link itins so one does not get stuck in Y...
Flight 232- PDX-Cabo
Would be nice to split the upgrade out on these flights...
Cashless Cabin... good lord that thing is slow... delays half the service...
Getting a software upgrade that should upgrade it... never got a card in May... consolidating and sending out a card soon... but consolidated...
Thank you much
<end>
BR afterparty now
Shopping engine sends back 20,000 options... so AS shows what we think you meant...
Kind of predicting what you want to see... its a balance...
Is there a way to force that?
Had to go to one-way fares to find it...
Way to force flights...
Back to partner desk- some more agents there so more training occurring- also mentioned booking online...
BR's... design or allow us to have unattended access for a portion of the club... kinda like HA does...
Year before AS entered Hawaii market... NW had KOA service... will take into advisement...
CO- ANC & PDX
AS- LAS, EWR, & DEN...
Wanted to keep that piece of a relationship and they did not...
Link itins so one does not get stuck in Y...
Flight 232- PDX-Cabo
Would be nice to split the upgrade out on these flights...
Cashless Cabin... good lord that thing is slow... delays half the service...
Getting a software upgrade that should upgrade it... never got a card in May... consolidating and sending out a card soon... but consolidated...
Thank you much
<end>
BR afterparty now
Oct 15, 2009, 4:16 pm
#18
Join Date: Mar 2005
Location: PDX
Programs: AS MVP Gold 100K
Posts: 2,995
Wirelessly posted (BlackBerry8310/4.2.2 Profile/MIDP-2.0 Configuration/CLDC-1.1 VendorID/102)
I asked my questions while Beckoa had stepped out:
1. Asked about PC access at IAH as there is a PC next to A11, the AS gate. The response (understanably) was that CO pretty much flipped them the bird when IAH was announced.
2. Mike assured me that IAH would be double daily before much longer.
3. I continued my winter daytime ANC-PDX quest and got a somewhat lukewarm response but Mike said they'd keep looking at it.
I asked my questions while Beckoa had stepped out:
1. Asked about PC access at IAH as there is a PC next to A11, the AS gate. The response (understanably) was that CO pretty much flipped them the bird when IAH was announced.
2. Mike assured me that IAH would be double daily before much longer.
3. I continued my winter daytime ANC-PDX quest and got a somewhat lukewarm response but Mike said they'd keep looking at it.
Oct 15, 2009, 4:27 pm
#19
A FlyerTalk Posting Legend, Moderator, Information Desk, Ambassador, Alaska Airlines
Original Poster
Join Date: Dec 2006
Location: FAI
Programs: AS MVP Gold100K, AS 1MM, Maika`i Card, AGR, HH Gold, Hertz PC, Marriott Titanium LTG, CO, 7H, BA, 8E
Posts: 42,953
Wirelessly posted (BlackBerry8310/4.2.2 Profile/MIDP-2.0 Configuration/CLDC-1.1 VendorID/102)
I asked my questions while Beckoa had stepped out:
1. Asked about PC access at IAH as there is a PC next to A11, the AS gate. The response (understanably) was that CO pretty much flipped them the bird when IAH was announced.
2. Mike assured me that IAH would be double daily before much longer.
3. I continued my winter daytime ANC-PDX quest and got a somewhat lukewarm response but Mike said they'd keep looking at it.
I asked my questions while Beckoa had stepped out:
1. Asked about PC access at IAH as there is a PC next to A11, the AS gate. The response (understanably) was that CO pretty much flipped them the bird when IAH was announced.
2. Mike assured me that IAH would be double daily before much longer.
3. I continued my winter daytime ANC-PDX quest and got a somewhat lukewarm response but Mike said they'd keep looking at it.
Had to go feed the meeter... only went to two hours
Nice @ Double Daily... and wouldn't be surprised about a nonstop even... and flippin' the bird- would have been nice to be there and see it
Oct 15, 2009, 5:13 pm
#20
Join Date: Apr 2001
Location: Seattle, WA, USA
Posts: 315
[QUOTE=beckoa;12652489]more talk explaining award travel...
CO- ANC & PDX
AS- LAS, EWR, & DEN...
Wanted to keep that piece of a relationship and they did not...
QUOTE]
And if this comment isn't clear, what it means is that it was announced out loud at the ANC in direct response to my question that these are the lounges that are included in the lounge agreement. An email will be going out to Boardroom members Friday or Monday with an update, if I understood Rick correctly.
Rick indicated that this was very much more Continental's wishes to limit the lounge agreement so severely. This makes sense because it is <my opinion here, reading between lines> probably CO's perception that AS is moving into their territory (IAH) and viewing that as an act of aggression, perhaps?
I find it interesting that all this time, AS employees have been willing to speak openly about the upcoming agreement and changes, while at CO even people with whom I am on quite friendly terms were extremely tightlipped.
Again, Rhonda Lawrence and Jennifer both from the Boardroom and Rick R. spoke openly about the lounge agreement. It is set for the airports BECKOA wrote about (that I specified weeks ago, unofficially) with official announcement coming within a few days.
CO- ANC & PDX
AS- LAS, EWR, & DEN...
Wanted to keep that piece of a relationship and they did not...
QUOTE]
And if this comment isn't clear, what it means is that it was announced out loud at the ANC in direct response to my question that these are the lounges that are included in the lounge agreement. An email will be going out to Boardroom members Friday or Monday with an update, if I understood Rick correctly.
Rick indicated that this was very much more Continental's wishes to limit the lounge agreement so severely. This makes sense because it is <my opinion here, reading between lines> probably CO's perception that AS is moving into their territory (IAH) and viewing that as an act of aggression, perhaps?
I find it interesting that all this time, AS employees have been willing to speak openly about the upcoming agreement and changes, while at CO even people with whom I am on quite friendly terms were extremely tightlipped.
Again, Rhonda Lawrence and Jennifer both from the Boardroom and Rick R. spoke openly about the lounge agreement. It is set for the airports BECKOA wrote about (that I specified weeks ago, unofficially) with official announcement coming within a few days.
Last edited by TravelMann; Oct 15, 2009 at 5:22 pm
Oct 15, 2009, 6:06 pm
#21
Join Date: Jul 2008
Location: Redmond, OR
Programs: AS MVP Gold, HHonors Silver, Marriott Titanium (Lifetime Platinum), UA Silver, OW Sapphire
Posts: 709
Thanks to those of you who posted the summaries of today's events! Last year I was in ANC at this time - just missed the festivities by one day - not this year.
I just renewed my BR membership, and did it early - now sad to see that this may have been detrimental to me.... I didn't get a free month
. I'll contact the BR and see what I can do.
Dave
I just renewed my BR membership, and did it early - now sad to see that this may have been detrimental to me.... I didn't get a free month
. I'll contact the BR and see what I can do.Dave
Oct 15, 2009, 6:23 pm
#22
Join Date: Mar 2005
Location: PDX
Programs: AS MVP Gold 100K
Posts: 2,995
Wirelessly posted (BlackBerry8310/4.2.2 Profile/MIDP-2.0 Configuration/CLDC-1.1 VendorID/102)
Any update from ops if AS will take two or three gates in B? When I came back from IAH on Sunday, C1-C9 were all full, two Eskimos were parked along B where the C0 gates used to be, and one other 73H was on the ramp next to the cargo 747s. Since there's going to be so much open gate space at ANC seems like a couple extra B gates would be a nice addition.
Originally Posted by beckoa
Still waiting... but had a surprisingly good lunch...
It looked at first like a sandwich, but it was a circular bed of mashed potatoes (with skins), with a nice fillet o' chicken, and topped with grilled peppers (red and Orange) and a nice slice of brie (or other cheese... but good)
Very good food...
Also talked about B concourse with Ground Ops... :cool;
It looked at first like a sandwich, but it was a circular bed of mashed potatoes (with skins), with a nice fillet o' chicken, and topped with grilled peppers (red and Orange) and a nice slice of brie (or other cheese... but good)
Very good food...
Also talked about B concourse with Ground Ops... :cool;
Oct 15, 2009, 8:12 pm
#23
Join Date: Jan 2008
Programs: AS MVPG, CO, NW(now DL), Flying Blue
Posts: 6,554
sooo its somewhat become like a DL system where the higher fare catergories get first crack rather than a free for all?
Oct 15, 2009, 10:52 pm
#26
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Original Poster
Join Date: Dec 2006
Location: FAI
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Posts: 42,953
Rick indicated that this was very much more Continental's wishes to limit the lounge agreement so severely. This makes sense because it is <my opinion here, reading between lines> probably CO's perception that AS is moving into their territory (IAH) and viewing that as an act of aggression, perhaps?
I find it interesting that all this time, AS employees have been willing to speak openly about the upcoming agreement and changes, while at CO even people with whom I am on quite friendly terms were extremely tightlipped.
Again, Rhonda Lawrence and Jennifer both from the Boardroom and Rick R. spoke openly about the lounge agreement. It is set for the airports BECKOA wrote about (that I specified weeks ago, unofficially) with official announcement coming within a few days.
Just was hoping for more lounges like AUS and IAH...
Also, DL Skyclub did not want to allow guests when on AS metal... it was their limitation... so when I get some time I'll write DL a nice nasty letter for not allowing our companions when flying on AS
Oct 15, 2009, 10:59 pm
#27
A FlyerTalk Posting Legend, Moderator, Information Desk, Ambassador, Alaska Airlines
Original Poster
Join Date: Dec 2006
Location: FAI
Programs: AS MVP Gold100K, AS 1MM, Maika`i Card, AGR, HH Gold, Hertz PC, Marriott Titanium LTG, CO, 7H, BA, 8E
Posts: 42,953
Thanks to those of you who posted the summaries of today's events! Last year I was in ANC at this time - just missed the festivities by one day - not this year.
I just renewed my BR membership, and did it early - now sad to see that this may have been detrimental to me.... I didn't get a free month. I'll contact the BR and see what I can do.
Dave
I just renewed my BR membership, and did it early - now sad to see that this may have been detrimental to me.... I didn't get a free month
. I'll contact the BR and see what I can do.Dave
Miss Rhonda coerced me into a 3 year membership
but got 3 free months So I'm good for a while!
Oct 15, 2009, 11:01 pm
#28
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Join Date: Dec 2006
Location: FAI
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Posts: 42,953
Just adds another tier... and its manual at the 36 hour mark... for Value (H) fares or higher... regardless of U avail...
Oct 15, 2009, 11:05 pm
#29
Join Date: Jan 2008
Programs: AS MVPG, CO, NW(now DL), Flying Blue
Posts: 6,554
Did anybody mention anything about this current web issue
Oct 15, 2009, 11:08 pm
#30
A FlyerTalk Posting Legend, Moderator, Information Desk, Ambassador, Alaska Airlines
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Join Date: Dec 2006
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