Air Tran Elite number

 
Old Aug 7, 13, 9:38 pm
  #1  
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Join Date: Aug 2009
Location: ATL
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Air Tran Elite number

Just called to make a change to something I booked via my corporate travel at 11:30 p.m. and got the "Sorry, we're closed" message, which then continued to inform that regular business hours are Monday-Friday, 7 a.m.-12 a.m. EST.
Huh. In that case, shouldn't someone be answering the phones 30 minutes prior to closing time on a Wednesday?
melissaru is offline  
Old Aug 7, 13, 9:52 pm
  #2  
 
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I highly doubt WN is still running a separate Elite line. I wonder if they just forward the elite line to the common number. I once dialed the Elite line on one phone and the regular A+ line on another phone. I got the regular operator first.
saneman is offline  
Old Aug 7, 13, 11:12 pm
  #3  
 
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Even if "closed" one would/could and IMO probably should expect it to forward to the regular 800-Airtran line rather than a closed message.
traveller001 is offline  
Old Aug 8, 13, 9:41 am
  #4  
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You would think! But nope, just got the "Please call back during operating hours" (even though it WAS still operating hours) and the big disconnect.
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Old Aug 9, 13, 11:35 pm
  #5  
 
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Seems confusing that they advertise closing at midnight Eastern Standard Time in the middle of summer. Perhaps that is why they were closed (not adjusting for daylight saving).
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Old Aug 10, 13, 10:29 am
  #6  
 
Join Date: Jul 2013
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Sometime when I call the Elite line I get forwarded to the "Special" desk and sometime to the "Travel Agency" desk. An I have gotten the closed recording.
rsteinmetz70112 is online now  

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