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-   -   How to track Priority pass usage? (https://www.flyertalk.com/forum/airport-lounges/1985641-how-track-priority-pass-usage.html)

g289t Sep 3, 2019 2:03 pm

That's interesting that some of you can view your Priority Pass usage there. Maybe it's a Chase thing that it doesn't show? Does anyone here have PP via Chase and can see usage in the PP site?

Keyser Sep 4, 2019 7:55 am


Originally Posted by fivebobbill (Post 31486782)
Reading this thread earlier intrigued me and prompted a PP login, just to see how many times I'd actually used my PP in the last year (given the now increase in Amex Plat fee). I can assure you I was able to view all my visits, 22 in total surprisingly, including guests, so goes some way towards the fee...
Moreover, out of interest I have just logged into the wifes PP account (courtesy of a supplementary card on my Amex Plat account) and I can see all her visits as well!
** UK card by the way...

maybe the pp membership accounts via credit cards are set up differently in the uk....here in india i have pp through 4 different banks....i only use the membership i have through citibank as that gives me unlimited use but i can't view visit details on all 4....

PiperAtGatesofDawn Sep 4, 2019 3:34 pm

Yups concur again... you can’t see it here through all the Indian banks - at least the 3 I have. For whatever reason you can’t even get the digital card in India!

PilgrimsProgress Sep 4, 2019 3:42 pm

Have PP through Amex and can view History on PP app.

Ratsy Sep 4, 2019 3:56 pm

I have PP through my Visa card and can't view my visit history on the PP app. To track it, I note it on my smartphone's calendar when I visit (I just make an entry with "PP".) When I want to see/count my visits I search for "PP" on my phone; it brings them up in chronological order. I'm sure there's a better/easier way to do it, but that works for me.

mia Sep 4, 2019 5:57 pm

I speculate that the ability to track visits may depend on whether the card issuer contracts directly with Priority Pass or through an intermediary.

g289t Sep 20, 2019 3:46 pm


Originally Posted by oliver2002 (Post 31485004)
You can login to your PP account and see all the usage information here: https://www.prioritypass.com/en/login

Can you show me exactly where to find the lounge visit history on prioritypass.com? Is it here as another tab where I have them circled in red?

https://cimg0.ibsrv.net/gimg/www.fly...ba15c283f1.jpg



Originally Posted by g289t (Post 31486000)
I have PP from my CSR, and I can view my PP usage information on my chase.com portal.

I need to follow up on this information. There is a place for Priority Pass lounge usage on the chase.com portal, but it has never shown anything. When I posted this comment a few weeks ago, I had not visited a lounge for almost a year. The last time had been November 2018. I hadn't checked this until recently, so I assumed that it didn't show history from that long ago.

Right after this post I was traveling, and I visited probably 10 lounges on the trip. It still is not showing anything. The lounge visits would have been on 05, 06, 07, 11, and 13 September 2019, so as recently as one week ago from today. This is in the UR "Rewards Activity" area.

https://cimg9.ibsrv.net/gimg/www.fly...b1e3ba08c4.jpg

I cannot find any updated lounge visit history, anywhere!

oliver2002 Sep 20, 2019 8:40 pm

Since I have PP from my CSR I see the same as you do. When I had a PP membership from Amex with a limited number of visits and guests, I could track thinngs on the PP website that you posted a screenshot of. It was useful to trace the additional charges that posted for extra guests months after the visit. Now that I have the CSR I don't bother much anymore. That said I just got invoiced for an extra guest I took into the lounge (beyond the two free allowed) in LHR T5 in January, and even that doesn't show.

tmiw Sep 21, 2019 11:36 pm


Originally Posted by g289t (Post 31546612)
I need to follow up on this information. There is a place for Priority Pass lounge usage on the chase.com portal, but it has never shown anything. When I posted this comment a few weeks ago, I had not visited a lounge for almost a year. The last time had been November 2018. I hadn't checked this until recently, so I assumed that it didn't show history from that long ago.

Right after this post I was traveling, and I visited probably 10 lounges on the trip. It still is not showing anything. The lounge visits would have been on 05, 06, 07, 11, and 13 September 2019, so as recently as one week ago from today. This is in the UR "Rewards Activity" area.

https://cimg9.ibsrv.net/gimg/www.fly...b1e3ba08c4.jpg

I cannot find any updated lounge visit history, anywhere!

Based on the text, I suspect this only shows visits where you brought guests (and possibly only the ones where there were more than two guests at that). IMO, non-free guests are probably the only ones that really need to be tracked since the cardholder can bring themselves and up to two guests for free. Still, being able to see all visits would be nice.

g289t Sep 22, 2019 6:58 am


Originally Posted by tmiw (Post 31550079)
Based on the text, I suspect this only shows visits where you brought guests (and possibly only the ones where there were more than two guests at that). IMO, non-free guests are probably the only ones that really need to be tracked since the cardholder can bring themselves and up to two guests for free. Still, being able to see all visits would be nice.

That's what I think too, based on the wording. But yes, I wish we could track all lounge visits.

Cat Man Do Sep 22, 2019 2:48 pm


Originally Posted by Keyser (Post 31485373)
that's the point i was trying to make....i don't think priority pass displays this information for those account holders who get membership via their credit cards....that's why the op won't be able to get this info from priority pass....

Mine does (Citi card).

Keyser Sep 23, 2019 8:34 am


Originally Posted by Cat Man Do (Post 31551835)
Mine does (Citi card).

at the end of the day it all depends on how your membership is set up through the banks....for those who have memberships directly with pp, they can see the info easily....for those who have the memberships via their credit cards, some can see the info while some can't....

g289t Sep 23, 2019 10:49 am


Originally Posted by Keyser (Post 31554073)
at the end of the day it all depends on how your membership is set up through the banks....for those who have memberships directly with pp, they can see the info easily....for those who have the memberships via their credit cards, some can see the info while some can't....

Yes this is how it seems to be. Before reading this thread, I would have had no idea. But I deduced exactly this from the anecdotal information here.

whipwhitaker Sep 24, 2019 11:14 am

Just to confirm, the PP membership thru CSR does NOT have a limit on the amount of visits, correct?

mia Sep 24, 2019 12:02 pm


Originally Posted by whipwhitaker (Post 31558676)
Just to confirm, the PP membership thru CSR does NOT have a limit on the amount of visits, correct?

Priority Pass memberships bundled with American Express Platinum, Chase Sapphire Reserve and Citi Prestige do not cap the number of visits, and they absorb fees for up to two additional people per visit.


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