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Originally Posted by Vunder31
(Post 14260315)
Since I don't know exactly what dates you're travelling, the results I got may not be 100% applicable for you, but it still shows that points earning fares do not have to be that much more expensive.
I used the following dates: IAD-AKL October 22, AKL-SYD November 5, SYD-IAD November 16. IAD-AKL-SYD-IAD on Qantas ($1700): IAD-AKL-SYD booked in Qantas N fare class, no miles for AA or BA FF accounts for LAX-AKL-SYD operated by QF, IAD-LAX on AA should earn 100% AA miles. SYD-IAD Qantas O fare class, 50% miles on AA & 25% on BA for SYD-LAX on QF, LAX-IAD should earn 100% miles on AA. IAD-AKL-SYD-IAD on NZ ($1800): All flights booked in NZ L fare class. No miles on UA for the LAX-AKL-SYD NZ operated flights, but should UA earn miles for the IAD-LAX and SYD-SFO-IAD flights operated by UA. IAD-AKL-SYD-IAD on NZ ($2000): IAD-AKL-SYD in NZ W fare class, 100% miles on UA MP for IAD-LAX on UA and LAX-AKL-SYD on NZ) SYD-IAD booked in NZ L fare class, but should earn 100% miles for UA members since the flights are operated by UA SYD-SFO-IAD. So it looks like you could earn 100% miles on all flights by paying a little extra when flying NZ, and even if booking in NZ L class for all flights you can still earn miles on most flights. The Qantas flights, on the other hand, earn no miles or partial miles. We had to play around with dates a bit to get the best fare. We're departing IAD Oct. 28, returning from AKL on Nov. 20 and from SYD to IAD on Nov. 21. Had we chosen to depart on Oct. 27 would've increased the air fare a lot. Moving both these itineraries forward by a week for all flights also raises the fares a lot. You guys are the greatest. Vineeta |
Originally Posted by Air NZ Online
(Post 14261034)
Hi Vineeta,
I see other followers of this forum have offered good advice on how you could earn UA or US miles on your trip - this is a very helpful bunch! That's not such a bad idea. While you may not have any need to use the Airpoints for more Air NZ flights in the next few years, you may be able to earn enough to redeem on a UA, US or CO flight instead. If you want to join Airpoints, send me an email and I can give you a promo code to waive the regular NZD $50 per person joining fee. Whatever you decide to do, best wishes for your upcoming wedding and have a sensational honeymoon down under! And we'd love to see you travel with Air New Zealand. |
Originally Posted by Air NZ Online
(Post 14261034)
Hi Vineeta,
I see other followers of this forum have offered good advice on how you could earn UA or US miles on your trip - this is a very helpful bunch! That's not such a bad idea. While you may not have any need to use the Airpoints for more Air NZ flights in the next few years, you may be able to earn enough to redeem on a UA, US or CO flight instead. If you want to join Airpoints, send me an email and I can give you a promo code to waive the regular NZD $50 per person joining fee. Whatever you decide to do, best wishes for your upcoming wedding and have a sensational honeymoon down under! And we'd love to see you travel with Air New Zealand. Many thanks again, Vineeta |
Originally Posted by lindsaygardiner
(Post 14260572)
Good work. From her post in another thread:
"We're hoping to fly out from IAD to AKL on or around Nov. 3, and spend one-day, one-night in Sydney on our way back, returning around Nov. 28." Vineeta |
Originally Posted by wijomas
(Post 14261242)
Is there any reason why you couldn't open up the booking engine to allow you to enter any airport code and have the system find the best route to get there on NZ and partner airlines?
You can book to over 100 destinations on airnz.co.nz. The kinds of contraints that mean we're not in a position to open this up to every airport in the world are the bilateral agreements in place with other airlines (which give us pricing for selling other airline sectors) and whether or not there are data links in place between our reservations system and the other airlines'. Our aim is to make as many destinations as we can available online where there is sufficient customer demand. |
Hi Paul
Couple of questions re current online bookings. 1. My AKL/NAD booking offers a link to "View hotel/rental car details for this booking". But the link doesn't work. Doesn't really matter as I know my hotel details but wonder why it's there if there's no info. First time I've booked hotel in conjunction with airfare. 2. My AKL/RAR booking. Have tried to get quotes for rental cars without success. Have tried when logged on and also off. Tried a dummy booking for NAD and this did work. Why is RAR not available? Thanks. |
Originally Posted by Air NZ Online
(Post 14261671)
Hi wijomas,
You can book to over 100 destinations on airnz.co.nz. The kinds of contraints that mean we're not in a position to open this up to every airport in the world are the bilateral agreements in place with other airlines (which give us pricing for selling other airline sectors) and whether or not there are data links in place between our reservations system and the other airlines'. Our aim is to make as many destinations as we can available online where there is sufficient customer demand. to make it easy, i think ''contact centre fee'' should be waived for destinations that is not listed on the air nz online booking system. (fee should still applied for the places that on air nz online booking system.) what about flybuys for online booking? (maybe for international travel?) i know you can earn flybuys via holiday stores and contact centre. thanks |
Originally Posted by Air NZ Online
(Post 14261311)
Hi, the reason only the Air NZ operated flights (on Sundays and Tuesdays) are sold on airnz.co.nz is because we are not yet able to issue an electronic ticket with Air Vanuatu (NF) operated sectors. Every itinerary we sell on airnz.co.nz is ticketed and emailed instantly, so online we are unable to offer sectors on other airlines (codeshare or not) if interline ET capability is yet to be put in place.
Air NZ in fact has interline ET capability with the large majority of airlines of interest to our customers. For example if you search AKL NOU online, you'll see Air NZ operated flights available 2 days of the week and Air Calin operated flights another two days of the week. I guess another gripe from here is that myairnz usually doesn't load at all, but that is a national infrastructure/bandwidth issue.... |
Hi Air NZ Online,
Would it be possible to have the fare class shown for the selected flights during the reservation process? As a non-air points member crediting miles to Star Alliance FF programs, it would be very useful to know exactly which class the flights are in. Sometimes the price difference between a non-earning fare class (G, S, K, L, etc.) and an earning class (T, W, etc.) isn't very big, so the offered price itself is not a sure indication of the fare class. Thanks, Daniel PS. Any chance of adding SJC (San Jose, CA) to the online booking tool? |
Originally Posted by Air NZ Online
(Post 14261671)
Our aim is to make as many destinations as we can available online where there is sufficient customer demand.
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Originally Posted by Xiaotung
(Post 14255167)
How about allowing Airpoints members to book Star partner flights online using Airpoints? Currently the fee of $100 per booking by calling your contact centre is ridiculous and there is no way to avoid this.
Originally Posted by zqsn5678
(Post 14262325)
i think ''contact centre fee'' should be waived for destinations that is not listed on the air nz online booking system.
Air NZ is in early discussions with some of our Star Alliance partner airlines about how we could enable online booking of reward flights for other airlines' flights. It's early days - a solution is not imminent - but at least that dialogue is underway. Sorry to say it's not the policy of our Contact Centre to waive fees when customers use our consultants' services. Cheers |
Hi Paul,
The ability to book something as simple as AKL-SYD-MEL-SYD-AKL online would be cool. It would be nice to have domesitc side in trips in Aussie all on the same booking. Thanks |
Originally Posted by cavemanzk
(Post 14268008)
The ability to book something as simple as AKL-SYD-MEL-SYD-AKL online would be cool. It would be nice to have domesitc side in trips in Aussie all on the same booking.
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Originally Posted by lindsaygardiner
(Post 14255049)
I'd like to see some type of Status Points calendar on myairnz to show when they are going to drop off. Sometimes it's time consuming to find past travel details and then work out the date the points are going to disappear and how many will drop off.
Thanks for the comment. We're going to look at extending the Airpoints/Status Points widget in myairnz to let you find your predicted Status Points balance on any future date (assuming no accruals in the meantime). I think that would help? Cheers |
Originally Posted by nzlilibet
(Post 14261863)
1. My AKL/NAD booking offers a link to "View hotel/rental car details for this booking". But the link doesn't work. Doesn't really matter as I know my hotel details but wonder why it's there if there's no info. First time I've booked hotel in conjunction with airfare.
2. My AKL/RAR booking. Have tried to get quotes for rental cars without success. Have tried when logged on and also off. Tried a dummy booking for NAD and this did work. Why is RAR not available? Thanks for the feedback - we’ll look into fixing that link as well as work with our car suppliers to discover what's happening with the feed from Rarotonga. Cheers! |
Originally Posted by Vunder31
(Post 14263509)
Would it be possible to have the fare class shown for the selected flights during the reservation process?
As a non-air points member crediting miles to Star Alliance FF programs, it would be very useful to know exactly which class the flights are in. Sometimes the price difference between a non-earning fare class (G, S, K, L, etc.) and an earning class (T, W, etc.) isn't very big, so the offered price itself is not a sure indication of the fare class.
Originally Posted by Vunder31
(Post 14263509)
Any chance of adding SJC (San Jose, CA) to the online booking tool?
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Originally Posted by Kiwi Flyer
(Post 14265880)
How can you measure demand properly when customers like me try to book online with Air NZ, find destination isn't available and book through another airline/online TA instead?
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Originally Posted by Air NZ Online
(Post 14268335)
Originally Posted by Kiwi Flyer
(Post 14265880)
How can you measure demand properly when customers like me try to book online with Air NZ, find destination isn't available and book through another airline/online TA instead?
I will try book on line if at all feasible - so much so that I am less likely to travel to places that I can't book on-line over other places that can be. Or, I my route differently, possibly using other carriers for one or more segments. |
Cheers Paul. Good to hear that your IT team are working on the missing bookings problem. I'll toss one more niggle your way, which is the way that the online seating tool insists on seating a party on the same booking together "its way" (eg a party of 4 on the 763 - the online seating tool automatically seats everyone across, say AB-DE, when I much prefer seating AB/AB). Are there any plans to introduce individual seat selection for each pax when part of a larger party on the same booking?
Ta. |
Originally Posted by Top of climb
(Post 14268747)
Cheers Paul. Good to hear that your IT team are working on the missing bookings problem. I'll toss one more niggle your way, which is the way that the online seating tool insists on seating a party on the same booking together "its way" (eg a party of 4 on the 763 - the online seating tool automatically seats everyone across, say AB-DE, when I much prefer seating AB/AB). Are there any plans to introduce individual seat selection for each pax when part of a larger party on the same booking?
Ta. |
Originally Posted by Air NZ Online
(Post 14268335)
Hi Kiwi Flyer, we have access to market level data. Cheers
Eg1 I want to fly to A, but unable to do so on NZ website. Instead I book a flight to B (on NZ or someone else) and separate ticket B-A. I doubt market data would show I'm travelling to A. Eg2 I want to fly to A and stymied on NZ website. While trying on another airline website I discover I can fly to A and also to C for no/little extra cost. My ticket is NZ to C with stopover in A. How does that come through in the market data? |
Originally Posted by Top of climb
(Post 14268747)
...introduce individual seat selection for each pax when part of a larger party on the same booking?...
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maybe its just me and my computer...but I have noticed airnz.co.nz, myairnz.co.nz and even grabaseat.co.nz taking longer to load and even crashing sometimes...it was slowish yest but seems worse today...maybe my comp though!
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Originally Posted by Air NZ Online
(Post 14267789)
Sorry to say it's not the policy of our Contact Centre to waive fees when customers use our consultants' services.
$100 for long haul service fee is a lot of higher than other travel agents charge these days, as a loyal air nz customers i dont mind pay for a little bit more, just so i can can earn some flybuys points at the same time, other customers may just switch to a normal travel agent pay lower service fee and might even get a better deal and not flying air nz. |
Originally Posted by brenrox
(Post 14272264)
maybe its just me and my computer...but I have noticed airnz.co.nz, myairnz.co.nz and even grabaseat.co.nz taking longer to load and even crashing sometimes...it was slowish yest but seems worse today...maybe my comp though!
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Originally Posted by zqsn5678
(Post 14273271)
$100 for long haul service fee is a lot of higher than other travel agents charge these days, as a loyal air nz customers i dont mind pay for a little bit more, just so i can can earn some flybuys points at the same time, other customers may just switch to a normal travel agent pay lower service fee and might even get a better deal and not flying air nz.
Surely the NZ fee must be one of the highest in the world? |
Originally Posted by Aerosett
(Post 14273515)
Out of interest, what airlines charge more than $100 for a service fee?
Surely the NZ fee must be one of the highest in the world? The way I see is this. At the moment, I stay with Airpoints because of the quality of the airline itself. Usually the purpose of FFP is the other way around, to create loyalty regardless, eg Mileage Plus and United. |
A policy is a guideline - it can be waived at any time. Seems NZ just making excuses for "ripping" people off with high service charges.
Just like with provincial airfares - still no response to why NZ charging over $400 to get from Timaru or Blenheim to CHC to use the PE current deal to LAX |
I definitely agree with the comments that the engine should allow booking to destinations where there is a published NZ fare (eticketing requirements permitting). NZ misses out on my revenue if I can't book online, to e.g. Ottawa.
Also I would like to see the ability to book to partner destinations using a mix of Premium Economy on NZ and economy on the partner airlines with the multi-stop tool. I can't do that today (I want to go AKL-LAX in PE, then LAX-xxx-YOW in Y). A wider choice of routing would be nice too. |
Originally Posted by wayoutwest
(Post 14274473)
A policy is a guideline - it can be waived at any time. Seems NZ just making excuses for "ripping" people off with high service charges.
Just like with provincial airfares - still no response to why NZ charging over $400 to get from Timaru or Blenheim to CHC to use the PE current deal to LAX |
Originally Posted by Air NZ Online
(Post 14255510)
Hi, we do make basic account info and functionality available for Airpoints members without Flash installed with your browser. When you login to myairnz, without Flash you'll see a page entitled 'Get Flash Player' - at the bottom of this page you'll see the sentence "You can view an accessible menu of links."
To be honest, I find it difficult to understand why AirNZ chose Flash as the main platform for their airpoints site. Other frequent flyer programmes manages to develop high quality frequent flyer sites on standard-based HTML/CSS platform -- which can be accessed by virtually any internet-connected devices. Qantas' FF site remains an excellent example of 'how to do it'. And they did it all using standard-based HTML/CSS which means mobile devices (Android, iPhone, et al) can use it. The only flash they have is for marketing material -- which I don't miss when I have Flash disabled. I know there's not much that can be done now that there has been a lot of investment into the current myairnz site, but I hope that the next major refresh of the site will see a return to a standard-based platform. And just for the record, I appreciate that there is a standard-based fall back option. However it is pretty much an ugly second-tier citizen to the flash site. AirNZ could just have developed a single standard-based site which would be accessible just by virtue of being standard-based. That's my 5cents anyway. - James |
Originally Posted by wayoutwest
(Post 14274473)
Just like with provincial airfares - still no response to why NZ charging over $400 to get from Timaru or Blenheim to CHC to use the PE current deal to LAX
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Originally Posted by Top of climb
(Post 14268747)
Cheers Paul. Good to hear that your IT team are working on the missing bookings problem. I'll toss one more niggle your way, which is the way that the online seating tool insists on seating a party on the same booking together "its way" (eg a party of 4 on the 763 - the online seating tool automatically seats everyone across, say AB-DE, when I much prefer seating AB/AB). Are there any plans to introduce individual seat selection for each pax when part of a larger party on the same booking?
Ta.
Originally Posted by cavemanzk
(Post 14268833)
I agree, get the same problem. Now I just make sure I'm on a differnt PNR to my family so I can choice where I want to sit!
We do not have any plans to change to individual seating for seat request. I do monitor the logic we use for how groups are seated together to ensure its best fit across the possible scenarios. There is always the challange of seating a group of 4 abcd or ab/ab Cavemanzk has a good solution booking on a different PNR, however that has the risk of a seat not being available once you go in to seat request. cheers Paul |
Originally Posted by wayoutwest
(Post 14260460)
Just looked at the companion fares to LAX and yes use the fares over a week as there is abig difference between some days but can be done as base fare of $1500 pp ew ex CHC.
Silly me thought what can I get from the provinces - well add another $457.50 pp ew and you can fly from the provinces (SI only). Appears to be a major fault when cost of getting to CHC is 1/3 the cost of CHC to LAX - may need looking at. Just wanted you to know I havent forgotten about your message above and when I get an update from my IT team I will get back to you. Cheers Paul |
Originally Posted by Air NZ Online
(Post 14283110)
Hi both
We do not have any plans to change to individual seating for seat request. I do monitor the logic we use for how groups are seated together to ensure its best fit across the possible scenarios. There is always the challange of seating a group of 4 abcd or ab/ab cheers Paul Tip: Never book an A320 trip with 4 people on the same PNR |
Originally Posted by cavemanzk
(Post 14283392)
For a group of 4 traveling on a 763 should allow you to seat them e.g 20AB/21AB. I would have though many passengers traveling in a groups of 4 would rather this over have two seats in the middle.
Originally Posted by cavemanzk
(Post 14283392)
Tip: Never book an A320 trip with 4 people on the same PNR
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Originally Posted by Top of climb
(Post 14283675)
Thanks Paul, for your speedy response. I can always ring the call centre to fix it, but it's just slightly annoying/inconvenient having to do so when it could be done online. I agree though that on the 763 a party of 4 seated 2/2 behind each other makes more sense than lining them across horizontally.
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Small niggle. On my MyAirNZ home page I can see my future bookings and when I mouse over them it gives flight details. Next month I have 12 sectors RTW and the 10 Star sectors show in the mouse over. When I click on the booking to see the detail it only shows 4 sectors (3 NZ, 1AC connecting to NZ). Would be nice to see the other flights.
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Just to let you know the problem has now been resolved.
If you wanted to book, the special offer ends this Thursday, so get in quick. Thanks for letting us know. Paul |
Originally Posted by wayoutwest
(Post 14260460)
Just looked at the companion fares to LAX and yes use the fares over a week as there is abig difference between some days but can be done as base fare of $1500 pp ew ex CHC.
Silly me thought what can I get from the provinces - well add another $457.50 pp ew and you can fly from the provinces (SI only). Appears to be a major fault when cost of getting to CHC is 1/3 the cost of CHC to LAX - may need looking at. If you wanted to book, the special offer ends this Thursday, so get in quick. Thanks for letting us know. Paul |
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