How to add *A FF# Online?
May 26, 2009, 9:08 am
#1
Original Poster
Join Date: Jun 2002
Location: YYZ
Posts: 955
How to add *A FF# Online?
I made a booking on Travelocity and had a go at figuring out how to add my FF# to my booking via Air Newzelands website and can not find anything. Any ideas or am I best to just call?
May 26, 2009, 1:58 pm
#5
Join Date: Mar 2001
Location: SYD
Programs: Too many golds, no plat: OZ*G, AC*G, NZ*G, VA Gold, QF Gold, HH Gold, Bonvoy Gold
Posts: 5,350
It's particularly annoying that you can't do this online - you'd think it would be an easy feature to add to the 'select a seat' function.
May 26, 2009, 2:03 pm
#6
FlyerTalk Evangelist
Join Date: Mar 2005
Location: WLG/BKK
Programs: TG*G, NZ*GE, QF G, Accor Gold
Posts: 10,211
I agree, and have likw been annoyed by AirNZ's system - even when booking online with them - there is only room to enter 1 FFP number, and if I use my THAI Gold status - fine, but I then can't regularly access the booking on MyAirNZ.com site as teh booking is not associated with my Airpoints account.
In your case, you can select a seat, but unless your FF# is entered prior (somehow), your status won't be recognised - the nub of your problem.
FTers with 2+ FFP accounts are, I suppose, in teh minority of air travellers.....
In your case, you can select a seat, but unless your FF# is entered prior (somehow), your status won't be recognised - the nub of your problem.
FTers with 2+ FFP accounts are, I suppose, in teh minority of air travellers.....
May 26, 2009, 2:15 pm
#7
Moderator, Hilton Honors
Join Date: Nov 2003
Location: on a short leash
Programs: some
Posts: 71,422
Yes, although NZ has the systems to deal with this through FQTS and FQTV fields. It is the customer interface that is lacking. To be fair many other airlines also struggle to deal adequately with multiple FF numbers.
May 26, 2009, 7:48 pm
#9
Join Date: May 2008
Location: MSP
Programs: DL Plat, NZ Elite, QF Plat
Posts: 1,776
If you have an NZ PNR from the Travelocity booking then you could logon to MyAirNZ and add the booking to your flight booking list. Would this automatically associate the booking with your NZ FF#?
May 26, 2009, 8:48 pm
#10
Join Date: May 2009
Posts: 73
To be honest, the best way to make sure that things are all as they should be is to contact a member of the premium team directly.
May 26, 2009, 9:56 pm
#11
In memoriam
Join Date: May 2008
Location: AKL
Programs: QF WP & AA EXP
Posts: 5,233
I was under the impression that bookings made through an external TA/website couldn't be viewed on the NZ website anyway? Or has this changed? All my NZ bookings are generally done through NZ, so I'm not really sure...
May 26, 2009, 10:31 pm
#12
Join Date: May 2003
Posts: 1,315
My experience is that external bookings do show up on 'myairnz'. In my case flights booked through a broker, who knows to load my AP # in the CARINA PNR.
May 27, 2009, 2:11 am
#13
FlyerTalk Evangelist
Join Date: Mar 2005
Location: WLG/BKK
Programs: TG*G, NZ*GE, QF G, Accor Gold
Posts: 10,211
But using your *A FFP# certainly won't associate the NZ booking with MyAirNZ.com ... which is my gripe (albeit a little one).
May 28, 2009, 6:23 am
#14
Original Poster
Join Date: Jun 2002
Location: YYZ
Posts: 955
Thanks for the posts. I went old school and picked up the phone and called Customer Service. Good news is that someone picked up after two rings. I am *A Gold and just wanted on the record so I could get a good seat - and a good seat I did get! Thanks.