Kiwis CAN Fly!
Nov 25, 2007, 2:40 pm
#1
In memoriam
Original Poster
Join Date: Mar 2000
Location: Seattle WA
Programs: Kimpton IC, Hyatt Diamond, Gold Marriott, Lifetime Platinum Starwood
Posts: 8,665
Kiwis CAN Fly!
This last week I flew SYD-AKL, AKL-KIE (Bay of Islands) then KIE-NPE (Napier) then NPE-AKL, then AKL-SYD. I LOVE Air New Zealand! Their staff, their CIVILIZED approach, their politeness, friendliness, and overall professionalism just WOWEd me on EVERY flight.
To say that they are superior to the flights in the US is an understatement. They were just amazing all the way around. Nothing is a big deal, no question is too difficult to handle, and every customer is made to feel special. I am IMPRESSED with Air NewZealand and their service.
To say that they are superior to the flights in the US is an understatement. They were just amazing all the way around. Nothing is a big deal, no question is too difficult to handle, and every customer is made to feel special. I am IMPRESSED with Air NewZealand and their service.
Nov 25, 2007, 3:39 pm
#2
Join Date: Sep 2007
Location: PHX
Programs: AA1MM, QF/NZ/VA/UA/DL, etc...
Posts: 516
Glad to hear you've had good experiences! As an American who lives in NZ most of the time, I do find them a far cry better than most of my experiences with the US-based carriers these days (well, that plus the airports are a LOT easier to get around!).
Despite a bit of grumbling from some local others who fly a lot more than I do, I still am pretty pleased with NZ and tend to prefer them over QF these days. At least the lounges here do provide some type of food that's not processed and wrapped in shrink-wrap and don't charge you for alcohol, for example.
Now NZ in sports is ANOTHER matter these days, it seems....
Despite a bit of grumbling from some local others who fly a lot more than I do, I still am pretty pleased with NZ and tend to prefer them over QF these days. At least the lounges here do provide some type of food that's not processed and wrapped in shrink-wrap and don't charge you for alcohol, for example.
Now NZ in sports is ANOTHER matter these days, it seems....
Nov 26, 2007, 10:05 am
#3
Join Date: May 2007
Posts: 70
Have to agree with Idsant, we flew 8 times (not alot of times compared to some of you on this site but alot for us) this month with Air New Zealand, 4 long haul & 4 domestic and we cant praise the staff enough, they were fantastic, Air New Zealand should be doing all they can to hang on to these staff members, they make such a difference.
It made flying with two young children a complete pleasure (something we didn't think we would say!)
It made flying with two young children a complete pleasure (something we didn't think we would say!)
Dec 9, 2007, 11:47 pm
#4
Join Date: Aug 2004
Location: my heart is on the shores of the north Italian lakes
Programs: LX Senator Lifetime, Relais&Chateaux Club5C, ex ! "Amanjunkie", ex LHW LC, hate chain hotels
Posts: 2,515
The way it should be !
There is in fact something very pleasant about NZ and as a first time flyer with them from CHC to SYD I noticed the following:
Hassle free check in and enthousiastic staff - the 2 hours requirement for international flights seems however exagerated.
The new Koru lounge in CHC which resembles rather a luxury lodge than an airport waiting area is impressive. And the gentlemen host (not lounge dragon - but rather a butler) was absolutely pleasant.
Clean plane, spacious business class seating and a breakfast to remember - especially he bread basket - never seen that even in F.
Cabin crew efficiently enforced the front lavatory for business class passengers despite a very unpleasant tour group in coach.
Express arrival service in SYD very fast and hassle free.
Such an experience reflects well the perception of New Zealand as a happy country and makes one want to fly with that airline whenever possible.
Hassle free check in and enthousiastic staff - the 2 hours requirement for international flights seems however exagerated.
The new Koru lounge in CHC which resembles rather a luxury lodge than an airport waiting area is impressive. And the gentlemen host (not lounge dragon - but rather a butler) was absolutely pleasant.
Clean plane, spacious business class seating and a breakfast to remember - especially he bread basket - never seen that even in F.
Cabin crew efficiently enforced the front lavatory for business class passengers despite a very unpleasant tour group in coach.
Express arrival service in SYD very fast and hassle free.
Such an experience reflects well the perception of New Zealand as a happy country and makes one want to fly with that airline whenever possible.