Points went to United instead of Air NZ
Mar 23, 2024, 3:20 pm
#1
Original Poster
Join Date: Mar 2024
Programs: Airpoints
Posts: 9
Points went to United instead of Air NZ
So my understanding is that flights on a Air NZ booked ticket should earn status and Airpoints regardless of if it's a Air NZ metal or United metal flight.
However, my United account earned the miles and status instead of my Air NZ account - missing me out on ~200 status points.
Does anyone know why this happened? Was it because I adding the booking to my United account so I could seat select? I can see on the receipt on the United website that it was an 086 ticket with my Air NZ FF number mentioned.
Is there anyway to undo the earn and add it back to Air NZ?
However, my United account earned the miles and status instead of my Air NZ account - missing me out on ~200 status points.
Does anyone know why this happened? Was it because I adding the booking to my United account so I could seat select? I can see on the receipt on the United website that it was an 086 ticket with my Air NZ FF number mentioned.
Is there anyway to undo the earn and add it back to Air NZ?
Last edited by arnienz; Mar 23, 2024 at 3:45 pm
Mar 23, 2024, 5:02 pm
#2
Join Date: Jan 2016
Posts: 2,645
So my understanding is that flights on a Air NZ booked ticket should earn status and Airpoints regardless of if it's a Air NZ metal or United metal flight.
However, my United account earned the miles and status instead of my Air NZ account - missing me out on ~200 status points.
Does anyone know why this happened? Was it because I adding the booking to my United account so I could seat select? I can see on the receipt on the United website that it was an 086 ticket with my Air NZ FF number mentioned.
Is there anyway to undo the earn and add it back to Air NZ?
However, my United account earned the miles and status instead of my Air NZ account - missing me out on ~200 status points.
Does anyone know why this happened? Was it because I adding the booking to my United account so I could seat select? I can see on the receipt on the United website that it was an 086 ticket with my Air NZ FF number mentioned.
Is there anyway to undo the earn and add it back to Air NZ?
Mar 23, 2024, 8:08 pm
#3
Original Poster
Join Date: Mar 2024
Programs: Airpoints
Posts: 9
Mar 23, 2024, 11:43 pm
#4
FlyerTalk Evangelist
Join Date: Mar 2005
Location: WLG/BKK
Programs: TG*G, NZ*GE, QF G, Accor Gold
Posts: 10,207
Little can be done in my experience (TG biz flights went to TG instead of NZ - arrrgh). You'd need to ask UA to agree and reverse the crediting somehow, and then retrospectively claim on NZ.
Mar 24, 2024, 1:58 pm
#5
Original Poster
Join Date: Mar 2024
Programs: Airpoints
Posts: 9
Welcome to FT by the way. Probably no-one here that has had this happen once - and subsequently obsessively double checking what is on the BP...
Little can be done in my experience (TG biz flights went to TG instead of NZ - arrrgh). You'd need to ask UA to agree and reverse the crediting somehow, and then retrospectively claim on NZ.
Little can be done in my experience (TG biz flights went to TG instead of NZ - arrrgh). You'd need to ask UA to agree and reverse the crediting somehow, and then retrospectively claim on NZ.
In the future if I notice this is wrong can them amend the FF number at checkin or in the lounge for me?
Mar 24, 2024, 2:07 pm
#6
FlyerTalk Evangelist
Join Date: Mar 2005
Location: WLG/BKK
Programs: TG*G, NZ*GE, QF G, Accor Gold
Posts: 10,207
Sometimes, a change in ff# can propagate to all subsequent sectors in the booking. So check carefully what has been done if an Agent makes the change.
Mar 24, 2024, 2:28 pm
#7
Join Date: Aug 2005
Location: WLG
Programs: NZ*GE
Posts: 170
Yes this can definitely be the case. I had a Y sector on SQ last month on an AirNZ ticket. I used some UA points to upgrade the sector and this put my UA ff number into the sector without my knowing and possibly the rest of the booking.. Luckily the SQ check in agent politely told me he couldn’t see my Star Alliance gold status which alerted me to what had happened. I needed those status points from the flight to accrue to my AirNZ ff account so that was lucky.
Mar 24, 2024, 9:00 pm
#8
Original Poster
Join Date: Mar 2024
Programs: Airpoints
Posts: 9
Good news. I got pushy with United after I asked why I earnt their miles and provided my receipt which showed my Air NZ FF number.
They refunded the miles, then I went on the Air NZ site and claimed them and they all instantly got added.
Annoyingly it didn't retrospectively accumulate to my Silver status since I just regained it (would have gained it earlier if the flights went to ANZ at the time). But good news overall and better than having miles sitting in United that i'd never use.
They refunded the miles, then I went on the Air NZ site and claimed them and they all instantly got added.
Annoyingly it didn't retrospectively accumulate to my Silver status since I just regained it (would have gained it earlier if the flights went to ANZ at the time). But good news overall and better than having miles sitting in United that i'd never use.