Missing Airpoints Claim
Nov 19, 2023, 11:01 pm
#1
Original Poster
Join Date: Nov 2023
Programs: NZ*G
Posts: 25
Missing Airpoints Claim
Kia ora all,
Has anybody else experienced a problem with this? I had a domestic flight back in July 2023 that failed to accrue any apd/sp. Filled out the online web-form a couple days later and got a popup saying that the booking was paid for with airpoints, which is not correct as a credit card was used over the phone.
I sent an email to flightcomment late July and got a reply a couple of weeks ago saying that the flight is out of the 6 month claim period, also not true as I claimed literally days after the flight.
Is there another method to contact Air NZ on this one? I have called multiple times and kept getting told "just leave it with me and I will contact the relevant team".
Thanks.
Has anybody else experienced a problem with this? I had a domestic flight back in July 2023 that failed to accrue any apd/sp. Filled out the online web-form a couple days later and got a popup saying that the booking was paid for with airpoints, which is not correct as a credit card was used over the phone.
I sent an email to flightcomment late July and got a reply a couple of weeks ago saying that the flight is out of the 6 month claim period, also not true as I claimed literally days after the flight.
Is there another method to contact Air NZ on this one? I have called multiple times and kept getting told "just leave it with me and I will contact the relevant team".
Thanks.
Nov 20, 2023, 1:38 am
#2
Join Date: Sep 2017
Posts: 187
Try Emailing the missing airpoints team at [email protected]
Nov 20, 2023, 11:49 am
#3
FlyerTalk Evangelist
Join Date: Mar 2005
Location: WLG/BKK
Programs: TG*G, NZ*GE, QF G, Accor Gold
Posts: 10,208
At the risk of a lesson in egg sucking…..
Have you verified your credit card transaction matches with the total amount shown on the e-tix payment section?
Was there any part-payment with a credit or Airpoints?
Have you verified your credit card transaction matches with the total amount shown on the e-tix payment section?
Was there any part-payment with a credit or Airpoints?
Jan 20, 2024, 3:47 am
#4
Join Date: Sep 2013
Posts: 51
Try Emailing the missing airpoints team at [email protected]
Jan 20, 2024, 11:30 am
#5
FlyerTalk Evangelist
Join Date: Mar 2005
Location: WLG/BKK
Programs: TG*G, NZ*GE, QF G, Accor Gold
Posts: 10,208
Just hopping on this thread to say thanks for suggesting this contact email. I cancelled some domestic flights at the beginning of November that were part paid with airpoints and even though I got an immediate email confirming the refund was being processed, my points still haven't turned up back in my account. What a shambles
Jan 20, 2024, 11:25 pm
#7
FlyerTalk Evangelist
Join Date: Mar 2005
Location: WLG/BKK
Programs: TG*G, NZ*GE, QF G, Accor Gold
Posts: 10,208
Jan 21, 2024, 1:33 am
#9
FlyerTalk Evangelist
Join Date: Mar 2005
Location: WLG/BKK
Programs: TG*G, NZ*GE, QF G, Accor Gold
Posts: 10,208
Feb 18, 2024, 2:28 pm
#10
Join Date: Sep 2013
Posts: 51
No response from air NZ 4 weeks after my email to them and many months after the cancellation. no excuse for this kind of cr*ppy service in 2024.