Kia ora all,
Has anybody else experienced a problem with this? I had a domestic flight back in July 2023 that failed to accrue any apd/sp. Filled out the online web-form a couple days later and got a popup saying that the booking was paid for with airpoints, which is not correct as a credit card was used over the phone.

I sent an email to flightcomment late July and got a reply a couple of weeks ago saying that the flight is out of the 6 month claim period, also not true as I claimed literally days after the flight.

Is there another method to contact Air NZ on this one? I have called multiple times and kept getting told "just leave it with me and I will contact the relevant team".

Thanks.