Unable to add Airpoints number to SQ booking
May 7, 2023, 1:34 am
#1
Original Poster
Join Date: Aug 2021
Location: Wellington
Programs: NZ*G
Posts: 97
Unable to add Airpoints number to SQ booking
I have an upcoming flight with Singapore Airlines (booked directly on the SQ website).
When I went to add my airpoints number I got the following message saying my airpoints number is invalid.
Has anyone had this issue before, and if so, how can I fix it?
When I went to add my airpoints number I got the following message saying my airpoints number is invalid.
Has anyone had this issue before, and if so, how can I fix it?
May 7, 2023, 2:28 am
#3
Join Date: Jul 2014
Location: Auckland
Programs: NZ Elite, IHG Diamond Ambassador
Posts: 921
Or does your AP number have leading zeros? I've found that often some airlines don't like zeros at the start. For example, if you AP number is 00012345, then just use 12345 and see if that works.
May 7, 2023, 2:45 am
#4
Original Poster
Join Date: Aug 2021
Location: Wellington
Programs: NZ*G
Posts: 97
May 7, 2023, 2:46 am
#5
Original Poster
Join Date: Aug 2021
Location: Wellington
Programs: NZ*G
Posts: 97
May 7, 2023, 4:53 am
#6
Join Date: May 2005
Location: Sydney, Australia
Programs: NZ*G, MAR Titanium, HLT Diamond
Posts: 3,663
Is this a redemption ticket? SQ won't let you update FFP number when it's a redemption ticket. Not even their call centres are allowed to change it.
Otherwise, I would put it down to NZ's system having problem connecting to StarNet lately. I have had issues with UA recognising my NZ status at times.
Otherwise, I would put it down to NZ's system having problem connecting to StarNet lately. I have had issues with UA recognising my NZ status at times.
May 7, 2023, 4:57 am
#7
Original Poster
Join Date: Aug 2021
Location: Wellington
Programs: NZ*G
Posts: 97
Is this a redemption ticket? SQ won't let you update FFP number when it's a redemption ticket. Not even their call centres are allowed to change it.
Otherwise, I would put it down to NZ's system having problem connecting to StarNet lately. I have had issues with UA recognising my NZ status at times.
Otherwise, I would put it down to NZ's system having problem connecting to StarNet lately. I have had issues with UA recognising my NZ status at times.