Long hold when calling
Aug 21, 2023, 3:36 am
#62
Join Date: Jan 2015
Programs: NZ*E, Accor Plus Platinum
Posts: 117
I’ve experienced exactly the same, the phone system recognises my elite status and at a minimum it takes at least an hour regardless of time of day.
Making matters even worse, when you have to spend hours on hold just to be told there is no R class availability for any of the dates you were checking, and the thought of having to call back again to check different dates!
Making matters even worse, when you have to spend hours on hold just to be told there is no R class availability for any of the dates you were checking, and the thought of having to call back again to check different dates!
Aug 22, 2023, 2:26 am
#63
Join Date: Mar 2001
Location: SYD
Programs: Too many golds, no plat: OZ*G, AC*G, NZ*G, VA Gold, QF Gold, HH Gold, Bonvoy Gold
Posts: 5,350
Took me 53 minutes today (also as Elite). At least I was given option for a callback (which I didn't opt for) and when I did get through, the operator was capable - unlike my many highly frustrating experiences with QF.
Aug 22, 2023, 3:16 am
#64
Join Date: Jun 2016
Location: DAR / CDG
Programs: A3 Gold; FB Gold; Hertz Gold
Posts: 54
I have been calling for the past week or so -- at different times of day -- and giving up after more than an hour hold time at each call, but today got through in just 5 minutes as a non-Airpoints member at 10 pm New Zealand time, so things seem to be all over the place.
Aug 22, 2023, 12:58 pm
#65
Join Date: Apr 2013
Location: New Zealand (most of the time)
Programs: Air NZ Elite *G, Honors Gold, IHG Platinum Elite
Posts: 6,131
Hold times last week and the week prior seemed fine. I wonder why the sudden change and whether this is related to another sale being on?
If so it'd be really interesting to know what complexities are driving people to need to call short of every elite calling asking about A and R class? 🤣
If so it'd be really interesting to know what complexities are driving people to need to call short of every elite calling asking about A and R class? 🤣
Aug 22, 2023, 2:41 pm
#66
Join Date: Nov 2012
Programs: NZ GE, QF
Posts: 390
Hold times last week and the week prior seemed fine. I wonder why the sudden change and whether this is related to another sale being on?
If so it'd be really interesting to know what complexities are driving people to need to call short of every elite calling asking about A and R class? 🤣
If so it'd be really interesting to know what complexities are driving people to need to call short of every elite calling asking about A and R class? 🤣
Aug 22, 2023, 8:53 pm
#67
Join Date: Dec 2012
Location: New Zealand
Programs: Air NZ *E
Posts: 146
Yup, had a callback during business hours this week by the time I hung the phone up. Weekends don’t seem to be the same though - over an hour for callback recently.
Aug 25, 2023, 6:10 pm
#69
FlyerTalk Evangelist
Join Date: Mar 2005
Location: WLG/BKK
Programs: TG*G, NZ*GE, QF G, Accor Gold
Posts: 10,214
Aug 26, 2023, 2:20 am
#70
Join Date: Dec 2015
Posts: 368
or perhaps many people hang up without resolving issue. 6 min is a long time when you’re busy.
Aug 29, 2023, 4:44 pm
#71
Join Date: Jan 2007
Location: Auckland NZ
Programs: NZ Gold Elite, AS, AC, QF
Posts: 749
Last week I had to call from Auckland and got rung back about 45 minutes later. Today I rang from New York (around 4am NZ time) and waited about one minute. The agent was earnest, but really struggled to process what I needed, which hasn't really ever happened before--the agents are usually so cluey.
Sep 1, 2023, 3:18 am
#72
Join Date: May 2013
Location: NZ
Programs: NZ*G
Posts: 4
Hold times last week and the week prior seemed fine. I wonder why the sudden change and whether this is related to another sale being on?
If so it'd be really interesting to know what complexities are driving people to need to call short of every elite calling asking about A and R class? 🤣
If so it'd be really interesting to know what complexities are driving people to need to call short of every elite calling asking about A and R class? 🤣
Sep 8, 2023, 8:33 pm
#74
Join Date: Apr 2013
Location: New Zealand (most of the time)
Programs: Air NZ Elite *G, Honors Gold, IHG Platinum Elite
Posts: 6,131
I needed to call this week to change a US domestic flight for next month (UA flight in NZ ticket - UA changed the flight time so you get a one time free change on the NZ ticket).
Tried several times on Thu and Fri during the day and gave up after 30 mins. Called around 5pm Fri and got answered in about 3 mins.
Tried several times on Thu and Fri during the day and gave up after 30 mins. Called around 5pm Fri and got answered in about 3 mins.
Sep 8, 2023, 10:15 pm
#75
Join Date: Feb 2013
Location: AKL
Programs: NZ*E, QR Plat
Posts: 366
I needed to call this week to change a US domestic flight for next month (UA flight in NZ ticket - UA changed the flight time so you get a one time free change on the NZ ticket).
Tried several times on Thu and Fri during the day and gave up after 30 mins. Called around 5pm Fri and got answered in about 3 mins.
Tried several times on Thu and Fri during the day and gave up after 30 mins. Called around 5pm Fri and got answered in about 3 mins.