New Air NZ App
Apr 20, 2024, 5:03 pm
#151
Join Date: Aug 2021
Location: Wellington
Posts: 86
Apr 20, 2024, 5:18 pm
#152
Join Date: Dec 2012
Location: New Zealand
Programs: Air NZ *E
Posts: 146
Have seen similar weirdness in app display for a return-via-different route booking I have. Also, originally had booking management (seat selection etc) available via going to the other airlines’ sites direct. Then a while back since booking, the star alliance legs are now manageable through the air nz app, and can no longer seat select with the metal-airline’s own website.
Apr 20, 2024, 5:31 pm
#153
Join Date: Aug 2021
Location: Wellington
Posts: 86
I can select all of my SQ seats on the NZ app, but on the SQ website using the partner ref, I only select seats for my SQ operates flights that are ticketed as SQ (SQ946 and SQ939), and not the one ticketed as air NZ code share (NZ3287).
Straying off topic here but I wonder what this will mean for book the cook closer to the time, as I’d ideally like to be able to do this for NZ3287/SQ287.
Apr 20, 2024, 6:33 pm
#154
Join Date: Dec 2012
Location: New Zealand
Programs: Air NZ *E
Posts: 146
I have another NZ booking (not the London one) flying NZ/SQ.
I can select all of my SQ seats on the NZ app, but on the SQ website using the partner ref, I only select seats for my SQ operates flights that are ticketed as SQ (SQ946 and SQ939), and not the one ticketed as air NZ code share (NZ3287).
Straying off topic here but I wonder what this will mean for book the cook closer to the time, as I’d ideally like to be able to do this for NZ3287/SQ287.
I can select all of my SQ seats on the NZ app, but on the SQ website using the partner ref, I only select seats for my SQ operates flights that are ticketed as SQ (SQ946 and SQ939), and not the one ticketed as air NZ code share (NZ3287).
Straying off topic here but I wonder what this will mean for book the cook closer to the time, as I’d ideally like to be able to do this for NZ3287/SQ287.
Apr 20, 2024, 6:55 pm
#155
Join Date: Aug 2021
Location: Wellington
Posts: 86
I see exactly the same re: Seat Select for my SQ legs. I haven’t clicked on Meals yet, but expect that will work fine, or I’ll call them. Initially after the booking was made, I could choose seats via SQ website, and then it flipped to Air NZ control a few months ago - weird, especially as I’ve never seen Seat Select work for non NZ metal via Air NZ site/app historically? Maybe others have.
Unfortunately that’s not the case for my UA/SQ flights for my trip to London as I described a few posts above, but I suspect that was due to it being booked through a travel agent. I’ll have a fluff around with the ticket number or partner ref on the UA/SQ websites and if that doesn’t work I’ll call them, as I certainly don’t want to risk a middle seat on a couple of 10+ hour flights!
Apr 20, 2024, 7:13 pm
#157
Join Date: Aug 2021
Location: Wellington
Posts: 86
So I am hoping, that even though I can’t select a seat on SQ’s app as it’s an NZ codeshare flight number, that I’ll still be able to book the cook in the app closer to the time of departure.
As I mentioned earlier the seat selection was fine on SQ’s app for my other SQ flights though, and for this particular flight I selected a seat on the NZ app with no issue.
Apr 20, 2024, 7:42 pm
#158
Join Date: Sep 2022
Programs: Airpoints Elite
Posts: 125
My app is doing similar (I have a return trip to UK going out via Singapore and back via LAX, and it has the whole trip named as a "Trip To Los Angeles" when in fact I'll be spending about 4 hours there, hopefully some of it at In n Out burger)
Apr 20, 2024, 7:50 pm
#159
Join Date: Jun 2019
Posts: 83
You can rename the trip in the app, next to the booking reference, select the ...
Apr 20, 2024, 8:00 pm
#160
Join Date: Dec 2022
Posts: 396
I know, but when I go to manage booking on the SQ app/website I get this:
So I am hoping, that even though I can’t select a seat on SQ’s app as it’s an NZ codeshare flight number, that I’ll still be able to book the cook in the app closer to the time of departure.
As I mentioned earlier the seat selection was fine on SQ’s app for my other SQ flights though, and for this particular flight I selected a seat on the NZ app with no issue.
So I am hoping, that even though I can’t select a seat on SQ’s app as it’s an NZ codeshare flight number, that I’ll still be able to book the cook in the app closer to the time of departure.
As I mentioned earlier the seat selection was fine on SQ’s app for my other SQ flights though, and for this particular flight I selected a seat on the NZ app with no issue.
edit: yea i can do BTC on the SQ app, but seat select has to happen on the NZ app
Last edited by raznz; Apr 20, 2024 at 8:13 pm Reason: added image
Apr 20, 2024, 8:27 pm
#161
Join Date: Aug 2021
Location: Wellington
Posts: 86
Good to know that book the cook in the SQ seems to work regardless though!
Apr 22, 2024, 3:00 am
#163
Join Date: Sep 2017
Programs: Air NZ Koru, Air NZ ELT *G, IHG Spire Ambassador, Emirates, Flying Blue, QANTAS Club
Posts: 424
I have these bookings which are NZ3282 and NZ3326. SQ Metal. Ticketed on Air NZ stock. I can not seat select on the app or desktop version. Is it a glitch? this is business class.
Cheers
Cheers
Apr 22, 2024, 4:39 am
#165
Join Date: Dec 2022
Posts: 396
how long ago did you book this? I've seen this happen when SQ hasn't confirmed the ticket on their side, so you just have to try again later on