Best way to contact air nz? Call centre clogged
Oct 30, 2022, 2:43 am
#31
Join Date: Apr 2016
Posts: 778
There are no issues lodging RUs on a flight booked by a TA.
I'm not sure why anybody with a flight booked by a TA would be calling Air NZ directly about a booking - in most cases Air NZ can't touch or make changes because a TA is just that - an agent you've engaged to handle your booking for you.
I'm not sure why anybody with a flight booked by a TA would be calling Air NZ directly about a booking - in most cases Air NZ can't touch or make changes because a TA is just that - an agent you've engaged to handle your booking for you.
Oct 30, 2022, 2:46 am
#32
Join Date: Apr 2013
Location: New Zealand (most of the time)
Programs: Air NZ Elite *G, Honors Gold, IHG Platinum Elite
Posts: 6,118
Nov 1, 2022, 2:48 pm
#33
Join Date: Oct 2006
Location: Christchurch, New Zealand
Programs: NZ Elite; QF Platinum; CZ Gold; MU Platinum; Marriott Titanium; Accor Platinum
Posts: 1,467
As a reference point to the above, QF seem to have resolved their calling centre issues at least for Elites. I have had to call them a few times over the past few weeks to make changes I was not able to do online and answered within a few minutes, and the calls were at different times of the day. They seem to use a South African calling centre for flights that have an international leg.
One does wonder if its all due to their being some genuine competition in Australia from Virgin, keeping Qantas at least somewhat on their toes
One does wonder if its all due to their being some genuine competition in Australia from Virgin, keeping Qantas at least somewhat on their toes
Nov 6, 2022, 10:23 pm
#34
Join Date: May 2003
Location: Sun Peaks, Taupo.
Programs: NZ Elite, AC SE100K, Westjet Teal, Marriott Bonvoy Gold Elite, Nexus, Global Entry
Posts: 6,135
Gave up after 90 mins on hold, went to bed and called back 6:30am PST (3:30am NZT) and got through in 2 mins, all I need to do is change an outbound departure date for one my kids, so simple but cannot be done online:
Last edited by taupo; Nov 7, 2022 at 7:49 am Reason: Pax name in image
Nov 18, 2022, 6:46 pm
#35
Join Date: Jan 2012
Location: SBA
Programs: UA MM etc
Posts: 62
On hold for 3 hours, 11 minutes. Only want to sort out conflicting info on ANZ website about whether *G (as UA Platinum) V-class (econ) ticket gets 1 checked bag or 2. The ANZ "checked-in-baggage" page and my ticket say 1, but when I booked the ticket the booking page said "...Star Alliance Gold or Koru members are entitled to 1 checked bag in addition to the standard allowance (to a max of 3 checked bags)."
drumroll please, the answer is that *Gold = 2 bags and the info on the eticket and ANZ website are wrong--or misleading, at best.
drumroll please, the answer is that *Gold = 2 bags and the info on the eticket and ANZ website are wrong--or misleading, at best.
Last edited by brhacker; Nov 18, 2022 at 7:41 pm
Nov 18, 2022, 7:09 pm
#36
FlyerTalk Evangelist
Join Date: Apr 2001
Location: MEL CHC
Posts: 21,024
On hold for 140 min so far...patience wearing thin. Only want to sort out conflicting info on ANZ website about whether *G (as UA Platinum) V-class (econ) ticket gets 1 checked bag or 2. The ANZ "checked-in-baggage" page and my ticket say 1, but when I booked the ticket the booking page said "...Star Alliance Gold or Koru members are entitled to 1 checked bag in addition to the standard allowance (to a max of 3 checked bags)."
Nov 18, 2022, 8:37 pm
#37
Join Date: Apr 2013
Location: New Zealand (most of the time)
Programs: Air NZ Elite *G, Honors Gold, IHG Platinum Elite
Posts: 6,118
As already mentioned the ticket only shows the standard baggage allowance for the flight.
On the e-ticket it explains the baggage policy in detail and benefits to all HVC *A / NZ customers with status and that these are in addition to the baggage limit shown.
"Airpoints Elite, Gold, Star Alliance Gold and Koru Club with checked baggage are entitled to one additional piece without charge when travelling in Economy or Premium Economy on Air New Zealand ticketed and operated flights. This offer is not applicable to fares which do not have a baggage allowance e.g. 'seat only' fares"
This should have been pretty clear so I'm not sure what is misleading about the app or website.
It sucks that wait times are so bad but once again yesterday there were massive disrupts which are causing total chaos.
On the e-ticket it explains the baggage policy in detail and benefits to all HVC *A / NZ customers with status and that these are in addition to the baggage limit shown.
"Airpoints Elite, Gold, Star Alliance Gold and Koru Club with checked baggage are entitled to one additional piece without charge when travelling in Economy or Premium Economy on Air New Zealand ticketed and operated flights. This offer is not applicable to fares which do not have a baggage allowance e.g. 'seat only' fares"
This should have been pretty clear so I'm not sure what is misleading about the app or website.
It sucks that wait times are so bad but once again yesterday there were massive disrupts which are causing total chaos.
Nov 19, 2022, 8:49 am
#38
Join Date: Jan 2012
Location: SBA
Programs: UA MM etc
Posts: 62
The source of confusion is this:
1) The text on my e-ticket is different than written above:
Star Alliance Gold members including Air New Zealand Elite and Gold members are entitled to one additional standard piece of checked baggage without charge on all Star Alliance flights, where the ticketed itinerary has two or more Star Alliance airlines.
2) The ticketing webpage(s) at the time of ticketing did not include this caveat.
I'm only flying ANZ, so no extra bag?
1) The text on my e-ticket is different than written above:
Star Alliance Gold members including Air New Zealand Elite and Gold members are entitled to one additional standard piece of checked baggage without charge on all Star Alliance flights, where the ticketed itinerary has two or more Star Alliance airlines.
2) The ticketing webpage(s) at the time of ticketing did not include this caveat.
I'm only flying ANZ, so no extra bag?
Nov 19, 2022, 11:08 am
#39
FlyerTalk Evangelist
Join Date: Mar 2005
Location: WLG/BKK
Programs: TG*G, NZ*GE, QF G, Accor Gold
Posts: 10,206
The source of confusion is this:
1) The text on my e-ticket is different than written above:
Star Alliance Gold members including Air New Zealand Elite and Gold members are entitled to one additional standard piece of checked baggage without charge on all Star Alliance flights, where the ticketed itinerary has two or more Star Alliance airlines.
2) The ticketing webpage(s) at the time of ticketing did not include this caveat.
I'm only flying ANZ, so no extra bag?
1) The text on my e-ticket is different than written above:
Star Alliance Gold members including Air New Zealand Elite and Gold members are entitled to one additional standard piece of checked baggage without charge on all Star Alliance flights, where the ticketed itinerary has two or more Star Alliance airlines.
2) The ticketing webpage(s) at the time of ticketing did not include this caveat.
I'm only flying ANZ, so no extra bag?
You should be entitled to an extra bag per *A protocols.
The full text of my e-tix AKL-SIN-AKL text reads similarly:
Frequent Flyer information
Air New Zealand Koru members with checked baggage are entitled to one additional piece without charge when travelling in Economy or Premium Economy on Air New Zealand ticketed and operated flights. This offer is not applicable to fares which do not have a baggage allowance e.g. 'seat only' fares.
Star Alliance Gold members including Air New Zealand Elite and Gold members are entitled to one additional standard piece of checked baggage without charge on all Star Alliance flights, where the ticketed itinerary has two or more Star Alliance airlines. This offer is not applicable to customers travelling on fares which do not have a baggage allowance e.g. 'seat only' fares.
Air New Zealand Koru members with checked baggage are entitled to one additional piece without charge when travelling in Economy or Premium Economy on Air New Zealand ticketed and operated flights. This offer is not applicable to fares which do not have a baggage allowance e.g. 'seat only' fares.
Star Alliance Gold members including Air New Zealand Elite and Gold members are entitled to one additional standard piece of checked baggage without charge on all Star Alliance flights, where the ticketed itinerary has two or more Star Alliance airlines. This offer is not applicable to customers travelling on fares which do not have a baggage allowance e.g. 'seat only' fares.
Last edited by Thai-Kiwi; Nov 19, 2022 at 11:33 am