Flexidate- can't change to lower price flight?
Jun 11, 2020, 4:56 pm
#1
Original Poster
Join Date: Apr 2019
Posts: 115
Flexidate- can't change to lower price flight?
Could not find this on a search... I have a domestic Flexidate fare. Noticed that prices have dropped on other flights same day. When I try and change online, these are not even shown as options- only no difference or more expensive flights?
Do I really have to call, hold for 2 hours to change these flights and get a refund of fare difference?
Do I really have to call, hold for 2 hours to change these flights and get a refund of fare difference?
Jun 11, 2020, 4:59 pm
#3
Original Poster
Join Date: Apr 2019
Posts: 115
Thanks, but right now they have removed the cancel online/app functionality. Had to hold for 2.5 hours to cancel another Flexidate, apparently an IT thing to do with credits. Ridiculous.
Need the Airpoints back to rebook unfortunately...
Need the Airpoints back to rebook unfortunately...
Jun 11, 2020, 5:14 pm
#4
Join Date: Oct 2006
Location: Christchurch, New Zealand
Programs: NZ Elite; QF Platinum; CZ Gold; MU Platinum; Marriott Titanium; Accor Platinum
Posts: 1,467
I presume the flexitime and flexidate functionality with changing to a same day flight is working normally online and via the app? i might need to do this next week
Jun 11, 2020, 6:28 pm
#5
Join Date: Apr 2013
Location: New Zealand (most of the time)
Programs: Air NZ Elite *G, Honors Gold, IHG Platinum Elite
Posts: 6,118
I've got future Flexidate fares booked that appear to be working perfectly for me. Same price (or cheaper) flights are showing as $0 in the app for a change.More expensive flights are showing as $20 +
it's also worth pointing out that you will NOT get a refund changing to a cheaper flight. If you want to save money you'll need to cancel the flexidate fare and rebook the cheaper flight.
it's also worth pointing out that you will NOT get a refund changing to a cheaper flight. If you want to save money you'll need to cancel the flexidate fare and rebook the cheaper flight.
Jun 11, 2020, 8:25 pm
#6
Join Date: Sep 2017
Programs: Air NZ Koru, Air NZ ELT *G, IHG Spire Ambassador, Emirates, Flying Blue, QANTAS Club
Posts: 424