Cancelling Flexidate Flights

Old Mar 19, 20, 3:21 pm
  #1  
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Join Date: Nov 2007
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Cancelling Flexidate Flights

Hi all,

I have some Felxidate flights that need to cancelled. In the past this was easily done online. From what I can see this option has been removed now from all my future bookings.
This seems really odd that I now have to phone AirNZ and take up their valuable staff time for a simple function that should be able to be completed online like in the past.
Does anyone have any insight?

Thanks
WLGNZ is offline  
Old Mar 19, 20, 4:11 pm
  #2  
 
Join Date: Jan 2012
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H


they sent me a note with PNR last night that allowed me to credit my flight....or...

last week I contacted elite email and Sue refunded my flexi date flights.
Markhm is offline  
Old Mar 19, 20, 4:19 pm
  #3  
 
Join Date: Sep 2019
Posts: 8
Originally Posted by WLGNZ View Post
Hi all,

I have some Felxidate flights that need to cancelled. In the past this was easily done online. From what I can see this option has been removed now from all my future bookings.
This seems really odd that I now have to phone AirNZ and take up their valuable staff time for a simple function that should be able to be completed online like in the past.
Does anyone have any insight?

Thanks
Rough. I cancelled using the app yesterday.
prp343 is offline  
Old Mar 19, 20, 4:36 pm
  #4  
 
Join Date: Jul 2017
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Posts: 95
Im having the same issue.

I can't check in online either with the app or online
Hector99 is offline  
Old Mar 20, 20, 12:22 am
  #5  
 
Join Date: Mar 2005
Location: PPQ/WLG/BKK
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Cancelled 3 FlexiDate flights WLG-AKL vv for October on Wed night. Used the App to cancel.

Refunds were deposited within 24 hours.

Flights were flex positioning for international flights that have now changed date/schedule.
Thai-Kiwi is offline  
Old Mar 20, 20, 3:41 pm
  #6  
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It is unfortunate that Air NZ has removed the ability to cancel domestic Flexi-date flights from online. Yesterday I had to phone in to cancel which worked fine. Took 15 minute to get through, and refund is on the way.
But it was a complete waste of valuable call centre staff time for a simple thing that used to be able to be handled on line.
Be safe everyone.
WLGNZ
WLGNZ is offline  
Old Mar 20, 20, 6:58 pm
  #7  
 
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Flexidate flexitime

Originally Posted by WLGNZ View Post
It is unfortunate that Air NZ has removed the ability to cancel domestic Flexi-date flights from online. Yesterday I had to phone in to cancel which worked fine. Took 15 minute to get through, and refund is on the way.
But it was a complete waste of valuable call centre staff time for a simple thing that used to be able to be handled on line.
Be safe everyone.
WLGNZ
can you still change the time online for flexidate and flexitime ?
Beano is offline  
Old Mar 21, 20, 2:23 am
  #8  
 
Join Date: Nov 2018
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Originally Posted by Beano View Post
can you still change the time online for flexidate and flexitime ?
Just moved tomorrow's flight to today on app. All good.
kathkiwi is offline  
Old Mar 23, 20, 7:28 pm
  #9  
 
Join Date: Sep 2017
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Just about to cancel a flexidate flight for Wednesday 25th March. Purchased when it was a full refund policy. Now only gives option for a credit. Go Air NZ!
kiwicyclo is offline  
Old Mar 23, 20, 8:01 pm
  #10  
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Yep. That is what I found. Had to waste their time and phone to get the refund. Which was handled no problem.
WLGNZ is offline  

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