Several Credits

Old Apr 13, 20, 6:45 pm
  #1  
Original Poster
 
Join Date: Jul 2014
Location: Hokitika, New Zealand
Programs: Air New Zealand Gold
Posts: 97
Several Credits

Hey Team,

I am very sorry if this has already been touched upon in other threads, I did have a glance, but didnt see anything.

My question is, for the month of April, I have had to cancel over 16 flights bookings. This has left me with 16 lots of credit. The question I have is, even though these credits will be under different PNR numbers, can I apply several different credits to a new single booking? Eg 2x$150 credits applied to a $300 flight??

Apologies again if this has already been touched upon elsewhere
HighFlyingKiwi is online now  
Old Apr 13, 20, 6:50 pm
  #2  
 
Join Date: Aug 2019
Posts: 190
Good question. I had four separate booking for the one set of flights and was told that each booking (i.e. six letter code) was given a separate non-combinable credit. To be clear this was for international travel so not sure if domestic travel is different.

Best of luck!

Originally Posted by HighFlyingKiwi View Post
Hey Team,

I am very sorry if this has already been touched upon in other threads, I did have a glance, but didnt see anything.

My question is, for the month of April, I have had to cancel over 16 flights bookings. This has left me with 16 lots of credit. The question I have is, even though these credits will be under different PNR numbers, can I apply several different credits to a new single booking? Eg 2x$150 credits applied to a $300 flight??

Apologies again if this has already been touched upon elsewhere
usedtobeimportant is offline  
Old Apr 13, 20, 8:33 pm
  #3  
 
Join Date: Jan 2016
Posts: 1,527
Also not splitable.

Though their emails have alluded to an online way to redeem so may be they include a way to split and merge in future.

Guess worthwhile everyone who has multiple credits suggests the ability to merge and split would be a nice feature. As if have a Long Haul flight credit, the world being in a state to book LH in a years time may still be iffy so could lose it if can't split.

Suggest on twitter, Greg Foran posted his email recentlyish, elite inbox.
nzkarit is online now  
Old Apr 13, 20, 9:28 pm
  #4  
 
Join Date: Aug 2018
Location: NZ
Programs: NZ Elite
Posts: 78
AirNZ are yet to really release any details around how credits can be used, there is plenty of piece meal bits and pieces of differing can and cannots.

They really need to get something together and provide the conditions of the credits since they are handing them out far and wide but without any clear guidelines for redemption. Perhaps that is by design......
racekp is offline  
Old Apr 13, 20, 11:53 pm
  #5  
 
Join Date: Nov 2012
Programs: NZ GE, QF
Posts: 301
They haven't released any details yet but I expect they haven't had time to work out the details.

We have quite a few credits with more to come. They really need to come up with a flexible way of being able to use them.

To me the simple solution would be to add them to our Airpoints accounts. But then they would have to give Status Point earning on Airpoints purchased fares.
Beano likes this.
edmm is offline  
Old Apr 14, 20, 12:39 am
  #6  
 
Join Date: Dec 2001
Location: Auckland, New Zealand
Programs: NZ *G
Posts: 355
For me, the flexibility needs to mean they can be spent like APD - maybe not in the Air Points store though (although why not?). In particular, passengers should be allowed to combine multiple credits together or use part only of a credit and retain the balance. I see this as quid pro quo for taking a credit, especially as Iíve never seen anything in the Conditions of Carriage to give Air NZ the right to put limits on the credit.

Otherwise, if Air NZ wants to say itís a like for like booking swap only then it needs to allow rebooking regardless of what ticket classes and fares are now available. We all know Air NZ wonít want that.
gratn is offline  
Old Apr 14, 20, 3:40 am
  #7  
 
Join Date: May 2008
Location: AKL
Programs: NZ Elite, QF Plat, Hilton Gold, Accor Gold
Posts: 1,603
And hopefully credits can be used on combo journeys with partners airlines. For example if you accept a credit for a cancelled NZ flight all the way to LHR and still want to go there, your only option is with a NZ flight to Asia or North America then a Star Alliance flight onwards. Be a bit worthless if you couldnít use a credit for the same journey.
NZ_Flyer is offline  
Old Apr 14, 20, 5:25 am
  #8  
 
Join Date: Mar 2014
Location: bne
Programs: Velocity Gold, AIRNZ Elite, Qantas Silver ,Hilton Diamond
Posts: 1,112
Alternative route to London

Originally Posted by NZ_Flyer View Post
And hopefully credits can be used on combo journeys with partners airlines. For example if you accept a credit for a cancelled NZ flight all the way to LHR and still want to go there, your only option is with a NZ flight to Asia or North America then a Star Alliance flight onwards. Be a bit worthless if you couldnít use a credit for the same journey.
Has Airnz offered an alternative route to London on cancelation of NZ 2 and NZ 1 or only a credit ?
Beano is offline  
Old Apr 14, 20, 5:03 pm
  #9  
 
Join Date: Aug 2018
Location: NZ
Programs: NZ Elite
Posts: 78
Originally Posted by Beano View Post
Has Airnz offered an alternative route to London on cancelation of NZ 2 and NZ 1 or only a credit ?
Friends of mine have been offered credit only for June travel, all sectors cancelled. No alternative route/carrier on the table
racekp is offline  
Old Apr 15, 20, 4:45 am
  #10  
 
Join Date: Sep 2017
Posts: 72
Originally Posted by NZ_Flyer View Post
And hopefully credits can be used on combo journeys with partners airlines. For example if you accept a credit for a cancelled NZ flight all the way to LHR and still want to go there, your only option is with a NZ flight to Asia or North America then a Star Alliance flight onwards. Be a bit worthless if you couldnít use a credit for the same journey.
That apparently is possible. I asked about my credits and was told they can be used for any new itineraries. Not a lot of restrictions as they can re-route you or even change the destination. The only was you cannot change the country of origin due to the currency held on credit.
akl_cat is offline  
Old Apr 23, 20, 8:22 pm
  #11  
 
Join Date: Apr 2020
Posts: 2
My partner tried to use her credits yesterday (she has permission to travel). She had two credits for WLG-ZQN cancelled flights. He trip next week is ZQN-CHC. She was told by the Air New Zealand call centre that she could only apply the credits to future WLG-ZQN flights.

If this stands there will be an uproar. I have credits for 19 cancelled bookings. I want to be able to use those combined credits to pay for any Air New Zealand travel I choose. If I can only apply the credits for each of those 19 cancelled bookings to new bookings that are exactly the same routes, they will be mostly useless.
Steve Rylands is offline  
Old Apr 23, 20, 8:29 pm
  #12  
 
Join Date: Aug 2018
Location: NZ
Programs: NZ Elite
Posts: 78
Originally Posted by Steve Rylands View Post
My partner tried to use her credits yesterday (she has permission to travel). She had two credits for WLG-ZQN cancelled flights. He trip next week is ZQN-CHC. She was told by the Air New Zealand call centre that she could only apply the credits to future WLG-ZQN flights.

If this stands there will be an uproar. I have credits for 19 cancelled bookings. I want to be able to use those combined credits to pay for any Air New Zealand travel I choose. If I can only apply the credits for each of those 19 cancelled bookings to new bookings that are exactly the same routes, they will be mostly useless.
Thats incorrect based on the email I got yesterday with AirNZ touting they have improved the credit policy for extra flexibility -
  • Extended to 30 June 2021 before expiring
  • 12 months to complete travel from the time of booking
  • Credit use is not restricted to the same route or type of journey that was originally booked
racekp is offline  
Old Apr 23, 20, 10:15 pm
  #13  
 
Join Date: Apr 2020
Posts: 2
Yes I had seen that email. This episode shows that they are all over the place when it comes to policy around the credits. Then they need to create an easy way to access them online. Which may not be straightforward. They could convert them to Airpoints, but then you would miss out on the status points from the flights. If they don't sort this they will lose a lot of goodwill when we start flying again.
Beano likes this.
Steve Rylands is offline  
Old Apr 26, 20, 10:04 pm
  #14  
 
Join Date: Sep 2017
Programs: Air NZ Koru, Air NZ ELT *G, IHG Spire Ambassador, Emirates, Flying Blue, QANTAS Club
Posts: 379
credits redeemed on digital platform

Looks like there is a digital platform on its way to redeem credits. @camwallace indicates there will be the ability to consolidate and split credits for any destination etc.
kiwicyclo is offline  
Old Apr 26, 20, 11:23 pm
  #15  
FlyerTalk Evangelist
 
Join Date: Apr 2001
Location: MEL CHC
Posts: 17,136
Originally Posted by kiwicyclo View Post
Looks like there is a digital platform on its way to redeem credits. @camwallace indicates there will be the ability to consolidate and split credits for any destination etc.
What some airlines refer to as a travel bank. Can be a good simple system.

Example VA--> https://www.virginaustralia.com/au/e...s/travel-bank/
Virgin Australia Travel Bank
Travel Bank is an account that allows you to hold your travel credits with Virgin Australia in one place.

The Benefits of Travel Bank
Virgin Australia Travel Bank allows you to:
  • Book eligible flights and holiday packages using your credits. Some exclusions apply, see the Travel Bank Terms and Conditions.
  • Pool your travel credits – every time you receive a travel credit you can combine your travel credits into one Travel Bank up to a total of AU$4,999 (excluding corporate benefit and reward travel credits).
  • Manage your travel credits – an online login enables you to access your full account history and keep track of your travel credits.
Mwenenzi is offline  

Thread Tools
Search this Thread
Search Engine: