Where to now? AKL international lounge access for KC pax
Jun 23, 2019, 5:38 pm
#16
Join Date: Nov 2012
Programs: NZ GE, QF
Posts: 390
Jun 23, 2019, 6:47 pm
#17
Join Date: Apr 2013
Location: New Zealand (most of the time)
Programs: Air NZ Elite *G, Honors Gold, IHG Platinum Elite
Posts: 6,119
I asked the question to somebody I know at Air NZ last year in light of the Koru overcrowding and was told the number of people who take 5 guests into Intl Koru is negligible. This is very different to domestic where this does occur frequently.
The simple problem at AKL is that the lounge was simply not big enough from the start. You can look at ~1hr periods in the morning and evening where just the number of BP passengers alone on flights during that period consumes a significant chunk of total capacity.
The simple problem at AKL is that the lounge was simply not big enough from the start. You can look at ~1hr periods in the morning and evening where just the number of BP passengers alone on flights during that period consumes a significant chunk of total capacity.
Jun 23, 2019, 9:04 pm
#18
Join Date: Mar 2008
Location: Auckland
Programs: NZ*GE / EK*GOLD
Posts: 2,510
Koru crunch: Passengers still being squeezed out of Air New Zealand's lounge
Jun 23, 2019, 10:22 pm
#19
Join Date: Jan 2016
Posts: 2,645
[quote/ From July 10 Platinum Visa cardholders will have to spend $30,000 on their card for two single entry passes, up from $20,000 now. [/quote]
Going back through the emails from my bank. to see if I missed it or not. Though I only use the evouchers as additional +1.
Also https://www.airnewzealand.co.nz/airp...mparison-table doesn't mention $30k
Jun 28, 2019, 4:33 pm
#20
Join Date: Nov 2008
Location: Auckland New Zealand
Programs: Air New Zealand airpoints since 1992, currently *Silver, Koru Club
Posts: 581
It looks as though NZ will be bringing in tougher rules for lounge access next week. I can't get into the full article as I haven't paid for full access!
https://www.nzherald.co.nz/business/...ectid=12244829
Does anyone know what the full article says?
https://www.nzherald.co.nz/business/...ectid=12244829
Does anyone know what the full article says?
Jun 28, 2019, 4:42 pm
#21
Join Date: Jan 2016
Posts: 2,645
Jul 18, 2019, 3:47 pm
#22
Join Date: Aug 2009
Location: AKL
Programs: NZ Silver
Posts: 1,817
Travelling on NZ28 tomorrow in PE and got the email saying if I wanted to use my CC vouchers to head to Strata, which is fair enough. My dad is Koru and travellling with me in PE and also got the email...I could understand economy and Koru being directed to Strata, but PE and Koru was a little surprising.
Jul 18, 2019, 5:16 pm
#23
Join Date: Nov 2007
Location: BLQ / TRG
Programs: NZ*E, UA*1K, QF Plat
Posts: 1,071
I used Strata last week and it was much more pleasant than the AirNZ international zoo.
And they have newspapers!
Sad indictment of how far AirNZ service standards and customer experience has fallen.
And they have newspapers!
Sad indictment of how far AirNZ service standards and customer experience has fallen.
Jul 18, 2019, 6:04 pm
#24
Join Date: Aug 2009
Location: AKL
Programs: NZ Silver
Posts: 1,817
Jul 19, 2019, 5:58 am
#25
Join Date: Dec 2015
Posts: 367
Jul 19, 2019, 1:13 pm
#26
Join Date: May 2003
Location: Sun Peaks, Taupo.
Programs: NZ Elite, AC SE100K, Westjet Teal, Marriott Bonvoy Gold Elite, Nexus, Global Entry
Posts: 6,135
Jul 19, 2019, 1:58 pm
#27
Join Date: Mar 2011
Location: AKL
Posts: 446
The view is of the loungeless proletariats meandering around the shops and paying for food/drinks.
Jul 20, 2019, 12:18 am
#28
Join Date: Aug 2009
Location: AKL
Programs: NZ Silver
Posts: 1,817
Am here now and hot options are (vegetarian) thai curry and slow-cooked beef cheek (which was excellent and plentiful), mashed spuds, roast vegetables; plenty of salads, sandwichs, savouries etc., 3 or 4 different desserts - NY cheesecake was great, panne cotta was pretty average. Beers are Speights, Moa, Steinlager, Heinekin and the wines are Haha, which isn't bad. Lounge is very tranquil compared to the main airport area which is pretty busy being school holidays. The view overs looks the main airport area (Whittakers/ 3 Wise Men area). Toilets haven't even been half occupied when I have needed them; there are two more located around by the kids area.
Aug 17, 2019, 1:49 pm
#29
Join Date: Dec 2015
Posts: 367
i also pointed out to the rep that there are many other aspects of their communication which needs improving - tickets which show wrong bag allowance after upgrade, pretrip emails which show the wrong booking class even after confirmed upgrade, app still not showing correct bag allowance after upgrade etc etc. Their communication does not give confidence in their IT team as a whole and given the recent security breach they probably need to carry out a review. Let’s hope the IT ability with respect to flights is better and that there is s higher level of care with respect to accurate details.
Aug 17, 2019, 5:14 pm
#30
FlyerTalk Evangelist
Join Date: Mar 2005
Location: WLG/BKK
Programs: TG*G, NZ*GE, QF G, Accor Gold
Posts: 10,207
Me TG*G, Mrs TG*S rocked up at WLG’s regional Lounge on Wed 5pm - so was always going to be busy.
I was politely told I could enter but no guests, but that we could try the 2 temporary lounge past security but they were likely to also be pretty full.
The first temp lounge was packed and we didn’t bother, the second temp lounge near G14 was packed but we were both welcomed without issue. A family with 3 kids gotup we arrived which was perfect.
I noted a group of 9 folks sitting on the only large table having a serious sounding business meeting (very loud conversations), which seemed incongruous with the tenor of the temporary lounge - given 1/2 the lounge occupants were standing or leaning against walls with a wine or beer looking at phones or just plain bored...
I was politely told I could enter but no guests, but that we could try the 2 temporary lounge past security but they were likely to also be pretty full.
The first temp lounge was packed and we didn’t bother, the second temp lounge near G14 was packed but we were both welcomed without issue. A family with 3 kids gotup we arrived which was perfect.
I noted a group of 9 folks sitting on the only large table having a serious sounding business meeting (very loud conversations), which seemed incongruous with the tenor of the temporary lounge - given 1/2 the lounge occupants were standing or leaning against walls with a wine or beer looking at phones or just plain bored...