Is this really how gold qualification works?
Jan 4, 2016, 8:28 pm
#1
Original Poster
Join Date: May 2005
Location: Eugene, OR
Programs: Alaska MVP 100K
Posts: 597
Is this really how gold qualification works?
I was sitting at 35 status points needed to upgrade to gold, I knew that c. 50 would expire on 4 Jan, so I booked enough travel to get 60 points from UA flights taken on 28 Dec. The points finally posted today ... and since the 60 from last year already expired it says I'm still at silver! Did I miss something? Isn't it the points accumulated during flights taken within a calendar year? It seems perverse that simply the late posting of my UA flights keeps me from qualifying. Do I have a case to call in to customer service?
Jan 4, 2016, 8:44 pm
#2
Join Date: Sep 2014
Location: South Island, New Zealand
Programs: Krisflyer, Qantas Frequent Flyer, Air NZ Airpoints, Koru, NZ*S and former *G
Posts: 317
I was sitting at 35 status points needed to upgrade to gold, I knew that c. 50 would expire on 4 Jan, so I booked enough travel to get 60 points from UA flights taken on 28 Dec. The points finally posted today ... and since the 60 from last year already expired it says I'm still at silver! Did I miss something? Isn't it the points accumulated during flights taken within a calendar year? It seems perverse that simply the late posting of my UA flights keeps me from qualifying. Do I have a case to call in to customer service?
Jan 4, 2016, 8:45 pm
#3
Join Date: Jul 2014
Location: Tauranga, New Zealand
Programs: NZ*G
Posts: 81
To my knowledge, Airpoints Dollars and Status Points are meant to be back credited against the time of the actual flight they apply to. I would ring the Call Centre, they should be able to correct it for you.
Jan 4, 2016, 9:23 pm
#4
Join Date: May 2015
Location: Dunedin
Programs: NZ *S
Posts: 48
I had the same problem when moving from silver to gold. After flying to the UK I had 8 status points left to qualify for gold. However, upon my return and the accreditation of my homebound flights I saw that I apparently had 9 points left to qualify - despite earning more than the 8 points I supposedly needed. I got in contact with Air New Zealand and it was sorted out for me.
Jan 5, 2016, 12:03 am
#5
Join Date: Dec 2014
Location: New Zealand
Programs: NZ Elite, QF Platinum (LTS), VA Platinum
Posts: 1,672
I was sitting at 35 status points needed to upgrade to gold, I knew that c. 50 would expire on 4 Jan, so I booked enough travel to get 60 points from UA flights taken on 28 Dec. The points finally posted today ... and since the 60 from last year already expired it says I'm still at silver! Did I miss something? Isn't it the points accumulated during flights taken within a calendar year? It seems perverse that simply the late posting of my UA flights keeps me from qualifying. Do I have a case to call in to customer service?
For comparison I see you're a QF FF also - they work on your anniversary date of joining.
I agree with others, SP should be accrued on the date you flew. The fact they credited later due to the holiday period shouldn't be held against you. Definitely call in or email (my preference for something like this is the phone).
Jan 5, 2016, 12:06 am
#6
Original Poster
Join Date: May 2005
Location: Eugene, OR
Programs: Alaska MVP 100K
Posts: 597
Yes, I'm pretty sure I understand the rolling deadline, though I find it inconvenient there's no warning of impending expiry (I can figure it out through my own records, but it's still a pain). I called in and they've referred the matter to an "Airpoints specialist". So, no easy resolution it seems, though after some time the agent seemed to grasp what I was talking about.
Jan 5, 2016, 4:14 am
#7
Join Date: Dec 2014
Programs: NZ*Elite *G, QF*G, SPG*Platinum, Accor*Platinum, Hilton*Gold
Posts: 1,006
Yes, I'm pretty sure I understand the rolling deadline, though I find it inconvenient there's no warning of impending expiry (I can figure it out through my own records, but it's still a pain). I called in and they've referred the matter to an "Airpoints specialist". So, no easy resolution it seems, though after some time the agent seemed to grasp what I was talking about.
Jan 5, 2016, 5:23 am
#8
FlyerTalk Evangelist
Join Date: Mar 2005
Location: WLG/BKK
Programs: TG*G, NZ*GE, QF G, Accor Gold
Posts: 10,211
This spoeadsheet, of course, held no water with Air NZ. But I did use it as 'evidence' when Air NZ gave me complementary Gold Status for my birthday. Problem was I was already TG*G with THAI, and had carefully planned to gain NZ*G just as my TG*G ran out in 6 months time. It took a long email and a number of follow-up calls, as it must have seemed counter-intuitive for a customer to NOT want to accept NZ*G. It did all work out in the end...
Jan 5, 2016, 9:12 am
#9
Join Date: Apr 2013
Location: New Zealand (most of the time)
Programs: Air NZ Elite *G, Honors Gold, IHG Platinum Elite
Posts: 6,120
myairnz shows the last 12 months records so it's very easy to see SP/APD earn and you only need to look at the same month from a year ago to see when SP will drop off.
Jan 5, 2016, 9:39 am
#10
Join Date: Apr 2013
Location: New Zealand (most of the time)
Programs: Air NZ Elite *G, Honors Gold, IHG Platinum Elite
Posts: 6,120
FWIW I've never had non NZ ticketed * flights ever credited on the day they were earned.
I'm in the US at present and just had an app notification of SP earn for my IAH to LAS flight from the 3rd. myairnz shows 20SP credited on the 5th for travel on the 3rd
I'm in the US at present and just had an app notification of SP earn for my IAH to LAS flight from the 3rd. myairnz shows 20SP credited on the 5th for travel on the 3rd
Jan 5, 2016, 12:18 pm
#11
Join Date: Jan 2014
Location: SEA
Programs: NZ Elite (*G)
Posts: 657
My experience with United and Brussels Airlines is to expect a 2-3 day delay in getting them posted. I don't think it's ever been less than that.
Jan 5, 2016, 12:56 pm
#12
Join Date: Sep 2014
Location: South Island, New Zealand
Programs: Krisflyer, Qantas Frequent Flyer, Air NZ Airpoints, Koru, NZ*S and former *G
Posts: 317
That would be a useful feature online. The "Qualifying Status Points" box in myairnz I guess is the rolling 12 months, but it doesn't show when points drop off, which would be useful without having to wade back through statements online, or am I missing something?
Last edited by ottiehund; Jan 5, 2016 at 1:00 pm Reason: posted before finished comment!
Jan 5, 2016, 1:06 pm
#13
Join Date: Nov 2012
Location: Auckland NZ
Programs: NZ*E
Posts: 106
Status points drop off
I think they are meant to drop off exactly 12 months to the day after they have been earned.
Jan 5, 2016, 1:19 pm
#14
Join Date: Sep 2014
Location: South Island, New Zealand
Programs: Krisflyer, Qantas Frequent Flyer, Air NZ Airpoints, Koru, NZ*S and former *G
Posts: 317
That might just be right .... I had a situation a couple of months back where I was due to travel 4 domestic flights and a quick Business Class trans tasman trip that would have taken me back to status with NZ, but a few days prior 140 points dropped off my account! The daily rolling total would make sense of why, when I was expecting the points to show on my account right through the month.
Jan 5, 2016, 1:57 pm
#15
Join Date: Apr 2013
Location: New Zealand (most of the time)
Programs: Air NZ Elite *G, Honors Gold, IHG Platinum Elite
Posts: 6,120
Rolling 12 months has always been 12 months with points expiring on the day. It'd be extremely unfair if it was monthly, some people would effectively get 13 months.