Inbound Misconnect...Outbound Protection?
Aug 20, 2014, 12:17 am
#1
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Inbound Misconnect...Outbound Protection?
Had a delay PVG-AKL which caused a misconnect onto my ZQN flight. Landed 3 hours later so need an extra day. Will NZ rebook me? It's a UA award ticket and award space isn't open. How much cooperation should I expect?
Aug 20, 2014, 1:01 am
#2
formerly kiwi_norway
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Whether it's an award ticket or not should not be an issue. But were the flights on the same ticket, or separate bookings? If on the same ticket, NZ should automatically rebook you. If separate bookings, then they're unlikely to help.
Aug 20, 2014, 1:12 am
#3
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Same PNR. They rebooked the inbound at AKL during the misconnect. Person in Koru told me to call 0800 number for the return.
Booked zqn-akl-nrt(nz) nrt-Hnl (UA). Was going to suggest zqn-akl-lax (nz) lax-Hnl(UA). Does that seem reasonable?
Also, am I better off going to airport counter or calling 0800 number?
Booked zqn-akl-nrt(nz) nrt-Hnl (UA). Was going to suggest zqn-akl-lax (nz) lax-Hnl(UA). Does that seem reasonable?
Also, am I better off going to airport counter or calling 0800 number?
Aug 20, 2014, 1:18 am
#4
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Going from NZ to HNL via LAX rather than NRT seems extreme as it involves another continent/region. Is there a published fare that allows this? Or is it forced because flights don't operate every day?
Aug 20, 2014, 1:37 am
#5
Join Date: Jul 2014
Location: Auckland
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Same PNR. They rebooked the inbound at AKL during the misconnect. Person in Koru told me to call 0800 number for the return.
Booked zqn-akl-nrt(nz) nrt-Hnl (UA). Was going to suggest zqn-akl-lax (nz) lax-Hnl(UA). Does that seem reasonable?
Also, am I better off going to airport counter or calling 0800 number?
Booked zqn-akl-nrt(nz) nrt-Hnl (UA). Was going to suggest zqn-akl-lax (nz) lax-Hnl(UA). Does that seem reasonable?
Also, am I better off going to airport counter or calling 0800 number?
If they are your return flights, then NZ will not touch them and only rebook the affected flight which is AKL-ZQN.
Aug 20, 2014, 1:40 am
#6
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I'm confused. In your first post you mentioned that you were booked PVG-AKL-ZQN with PVG-AKL delayed causing a misconnect with AKL-ZQN. How does NRT/HNL fit into the equation?
If they are your return flights, then NZ will not touch them and only rebook the affected flight which is AKL-ZQN.
If they are your return flights, then NZ will not touch them and only rebook the affected flight which is AKL-ZQN.
@mspeconomist nrt flight leaves at 815a. Lax leaves at 930p. Allows me to leave same day while making up missed time.
Aug 20, 2014, 5:51 am
#7
Join Date: Mar 2001
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Don't hold your breath
NZ is obliged to get you to your destination, but they're not obliged to ensure that you still have the same amount of time there. I would be truly astounded if NZ - or any other airline - would willingly start amending the next leg of a complex itinerary, purely so you can still have 3 nights at the intermediate destination rather than 2.
If you can achieve it, good for you. But I think you should expect that you're just going to have to live with less time in Queenstown.
Glad to hear NZ proactively rebooked your connection to ZQN. ^
If you can achieve it, good for you. But I think you should expect that you're just going to have to live with less time in Queenstown.
Glad to hear NZ proactively rebooked your connection to ZQN. ^
Aug 20, 2014, 1:10 pm
#8
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NZ is obliged to get you to your destination, but they're not obliged to ensure that you still have the same amount of time there. I would be truly astounded if NZ - or any other airline - would willingly start amending the next leg of a complex itinerary, purely so you can still have 3 nights at the intermediate destination rather than 2.
If you can achieve it, good for you. But I think you should expect that you're just going to have to live with less time in Queenstown.
Glad to hear NZ proactively rebooked your connection to ZQN. ^
If you can achieve it, good for you. But I think you should expect that you're just going to have to live with less time in Queenstown.
Glad to hear NZ proactively rebooked your connection to ZQN. ^
Aug 21, 2014, 1:52 pm
#9
Join Date: Oct 2006
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So my assumption is that OP is skiing or had an activity because all I can put together is had an AM arrival to AKL, and got into ZQN at noon instead of 9am. Otherwise, I'd hardly call 3 hours late the loss of a day. Note that this does not cause the loss of a night as some have misread. I don't think OP will get much traction, and apparently came over to UA forum to seek further/repeated advice because of failure in dealing with NZ. Trying to equate 3 hours with loss of or needing an extra day isn't helping either, even if it may be true in OP's eyes.