Space plus seats open for non-NZ *G?
May 22, 2014, 9:13 pm
#1
Original Poster
Join Date: Jul 2011
Programs: VA Silver, NZ Gold
Posts: 328
Space plus seats open for non-NZ *G?
Hi there.
Has anyone noticed whether Space plus seats open up if you add a non-NZ *G number to your booking?
In my experience few agents and even supervisors have a clue of the rules for non-NZ *G. For example, I've asked about extra cabin-baggage for non-NZ *G and they deny that it is or ever has ever been a benefit. Even after I direct them to the website which notes it is a *G benefit.
Has anyone noticed whether Space plus seats open up if you add a non-NZ *G number to your booking?
In my experience few agents and even supervisors have a clue of the rules for non-NZ *G. For example, I've asked about extra cabin-baggage for non-NZ *G and they deny that it is or ever has ever been a benefit. Even after I direct them to the website which notes it is a *G benefit.
May 22, 2014, 10:14 pm
#2
Join Date: Apr 2013
Location: New Zealand (most of the time)
Programs: Air NZ Elite *G, Honors Gold, IHG Platinum Elite
Posts: 6,202
If anybody with status books flights with other passengers on the same booking you'll all get to select frequent flyer/space plus seating or whatever they're calling it this week.
Extra cabin baggage is only a benefit for the passenger with status, nobody else.
Extra cabin baggage is only a benefit for the passenger with status, nobody else.
May 22, 2014, 11:41 pm
#4
Join Date: Feb 2013
Location: AKL
Programs: NZ*E, QR Plat
Posts: 367
Hi there.
Has anyone noticed whether Space plus seats open up if you add a non-NZ *G number to your booking?
In my experience few agents and even supervisors have a clue of the rules for non-NZ *G. For example, I've asked about extra cabin-baggage for non-NZ *G and they deny that it is or ever has ever been a benefit. Even after I direct them to the website which notes it is a *G benefit.
Has anyone noticed whether Space plus seats open up if you add a non-NZ *G number to your booking?
In my experience few agents and even supervisors have a clue of the rules for non-NZ *G. For example, I've asked about extra cabin-baggage for non-NZ *G and they deny that it is or ever has ever been a benefit. Even after I direct them to the website which notes it is a *G benefit.
May 23, 2014, 3:03 am
#5
FlyerTalk Evangelist
Join Date: Mar 2005
Location: WLG/BKK
Programs: TG*G, NZ*GE, QF G, Accor Gold
Posts: 10,324
Hi there.
Has anyone noticed whether Space plus seats open up if you add a non-NZ *G number to your booking?
In my experience few agents and even supervisors have a clue of the rules for non-NZ *G. For example, I've asked about extra cabin-baggage for non-NZ *G and they deny that it is or ever has ever been a benefit. Even after I direct them to the website which notes it is a *G benefit.
Has anyone noticed whether Space plus seats open up if you add a non-NZ *G number to your booking?
In my experience few agents and even supervisors have a clue of the rules for non-NZ *G. For example, I've asked about extra cabin-baggage for non-NZ *G and they deny that it is or ever has ever been a benefit. Even after I direct them to the website which notes it is a *G benefit.
I agree that NZ staff are not so well informed on non-NZ *G matters.
May 23, 2014, 4:28 pm
#7
Original Poster
Join Date: Jul 2011
Programs: VA Silver, NZ Gold
Posts: 328
Interesting... I was also told by an agent and manager that if you make an award booking using Airpoints you are not allowed to add/change to another FF# to gain *G benefits... 
But where is this in the T&Cs?! It seems to me NZ likes to ignore *A agreements as much as they can to make or save a buck...
But where is this in the T&Cs?! It seems to me NZ likes to ignore *A agreements as much as they can to make or save a buck...
May 23, 2014, 6:21 pm
#8
Join Date: Mar 2009
Location: Auckland, NZ
Posts: 929
Interesting... I was also told by an agent and manager that if you make an award booking using Airpoints you are not allowed to add/change to another FF# to gain *G benefits...
But where is this in the T&Cs?! It seems to me NZ likes to ignore *A agreements as much as they can to make or save a buck...
But where is this in the T&Cs?! It seems to me NZ likes to ignore *A agreements as much as they can to make or save a buck...
agents can manually override the system, they just need to have approval from a supervisor.
May 23, 2014, 7:38 pm
#9
Original Poster
Join Date: Jul 2011
Programs: VA Silver, NZ Gold
Posts: 328
I've called twice and supervisors say they aren't allowed to add a non-NZ *G number to an Airpoints award ticket, but only to revenue tickets. Although I have had this done in the past with award tickets. Might be a new internal rule and not a published policy.
I'll keep trying...
May 23, 2014, 9:45 pm
#10
Join Date: Nov 2011
Location: SYD
Programs: QF LTG, VASG, NZ*S, OZD, IHG SpireAMB, HHD
Posts: 1,421
The *G number would have to be in the FQTS field - the FQTV field determines which FFP is getting credited with points/miles. The FQTS determines the status benefits, including preferential seating.
But don't start talking about FQTV/FQTS with agents - most do not understand this terminology. Refer instead to accrual (FQTV) and non-accrual or status fields (FQTS).
But don't start talking about FQTV/FQTS with agents - most do not understand this terminology. Refer instead to accrual (FQTV) and non-accrual or status fields (FQTS).
May 23, 2014, 10:51 pm
#11
FlyerTalk Evangelist
Join Date: Mar 2005
Location: WLG/BKK
Programs: TG*G, NZ*GE, QF G, Accor Gold
Posts: 10,324
In your experience does it matter whether you enter that *G number in the FQTV or FQTS field?
I've called twice and supervisors say they aren't allowed to add a non-NZ *G number to an Airpoints award ticket, but only to revenue tickets. Although I have had this done in the past with award tickets. Might be a new internal rule and not a published policy.
I'll keep trying...
I've called twice and supervisors say they aren't allowed to add a non-NZ *G number to an Airpoints award ticket, but only to revenue tickets. Although I have had this done in the past with award tickets. Might be a new internal rule and not a published policy.
I'll keep trying...
I wonder if there is some kind of internal distinction between award seats on NZ sold by other *A partners, vs award seats on NZ sold by NZ within the Airpoints system. Not that it should matter of course....
May 23, 2014, 11:15 pm
#12
Join Date: Mar 2009
Location: Auckland, NZ
Posts: 929
In your experience does it matter whether you enter that *G number in the FQTV or FQTS field?
I've called twice and supervisors say they aren't allowed to add a non-NZ *G number to an Airpoints award ticket, but only to revenue tickets. Although I have had this done in the past with award tickets. Might be a new internal rule and not a published policy.
I'll keep trying...
I've called twice and supervisors say they aren't allowed to add a non-NZ *G number to an Airpoints award ticket, but only to revenue tickets. Although I have had this done in the past with award tickets. Might be a new internal rule and not a published policy.
I'll keep trying...
FQTV (earning) I had air nz
The agents are able to run and verify whether you are a *G with another airline, if so, they can manually select space+ seats.
I would suggest email them in writing might have better chance to get a more experience agent.
Last edited by zqsn5678; May 24, 2014 at 6:09 pm
May 24, 2014, 5:11 pm
#13
Original Poster
Join Date: Jul 2011
Programs: VA Silver, NZ Gold
Posts: 328
FQTS (status) I asked them to input my TK*G
FQTS (earning) I had air nz
The agents are able to run and verify whether you are a *G with another airline, if so, they can manually select space+ seats.
I would suggest email them in writing might have better chance to get a more experience agent.
FQTS (earning) I had air nz
The agents are able to run and verify whether you are a *G with another airline, if so, they can manually select space+ seats.
I would suggest email them in writing might have better chance to get a more experience agent.
Cheers.
May 24, 2014, 5:22 pm
#14
Moderator, Hilton Honors
Join Date: Nov 2003
Location: on a short leash
Programs: some
Posts: 71,425
FQTS (status) I asked them to input my TK*G
FQTS (earning) I had air nz
The agents are able to run and verify whether you are a *G with another airline, if so, they can manually select space+ seats.
I would suggest email them in writing might have better chance to get a more experience agent.
FQTS (earning) I had air nz
The agents are able to run and verify whether you are a *G with another airline, if so, they can manually select space+ seats.
I would suggest email them in writing might have better chance to get a more experience agent.
May 25, 2014, 7:01 am
#15
Join Date: Jul 2011
Programs: QF Plat, VA Plat, BA Gold
Posts: 529
I've called twice and supervisors say they aren't allowed to add a non-NZ *G number to an Airpoints award ticket, but only to revenue tickets. Although I have had this done in the past with award tickets. Might be a new internal rule and not a published policy.
I'll keep trying...
I'll keep trying...
