Think twice before flying Air New Zealand
Feb 12, 2014, 3:31 pm
#16
Join Date: Mar 2013
Location: New Zealand
Programs: NZ Elite, KQ Gold, Accor Gold, IHG Gold, Choice Gold
Posts: 678
As for your point about why they'd have you enter your FF# if it wasn't to credit points, the answer is pretty simple: status (for lounges etc).
Feb 12, 2014, 5:25 pm
#17
Join Date: Dec 2012
Location: LAS
Programs: B6 Mosaic, Marriott Plat., UA, NZ
Posts: 149
Like I said - this is just to warn others to be more vigilant if they want to fly AirNZ and receive credit. It's never happened to me before, I usually expected that if I paid for a fare in an alliance airline and had a place to enter my FF# and it shows on my ticket, that I would receive credit.
>Since you were using your UA FF#, UA's rules apply.
>You knew that you were booked in NZ L class, right?
I'm not even sure I knew that, although before now I wouldn't have thought to even check. After the fact I went back to the AirNZ site and just started a booking - I couldn't find the class anywhere before the screen where I was already entering payment details and I stopped there.
>Since you were using your UA FF#, UA's rules apply.
>You knew that you were booked in NZ L class, right?
I'm not even sure I knew that, although before now I wouldn't have thought to even check. After the fact I went back to the AirNZ site and just started a booking - I couldn't find the class anywhere before the screen where I was already entering payment details and I stopped there.
Next cross reference the fare code with the web page for your particular FF program, and you will know with a high degree of certainty what sort of mileage you'll be earning.
Feb 12, 2014, 6:00 pm
#18
Join Date: Mar 2001
Location: SYD
Programs: Too many golds, no plat: OZ*G, AC*G, NZ*G, VA Gold, QF Gold, HH Gold, Bonvoy Gold
Posts: 5,366
It's harder to find than it used to be, but you can still see the exact fare class before purchasing a ticket. Make a new booking, and on the screen where you enter traveler details, on the right is a panel that says "Itinerary." Click where it says "1 flight" (or "2 flights", etc.) and the details of the journey will appear, including fare class.
Next cross reference the fare code with the web page for your particular FF program, and you will know with a high degree of certainty what sort of mileage you'll be earning.
Next cross reference the fare code with the web page for your particular FF program, and you will know with a high degree of certainty what sort of mileage you'll be earning.
On many third party sites it is genuinely impossible to know before you purchase. Drives me crazy!
Feb 12, 2014, 9:03 pm
#19
Join Date: Nov 2013
Posts: 855
If you can't spend 5 seconds doing that, you're obviously VERY busy.
Aug 16, 2014, 1:48 am
#20
Join Date: Aug 2014
Posts: 1
I am with upsettraveller.Not once, not twice but three times Air New Zealand has found a way to deny transferring miles to my UA account. On one RTW journey, they nominated the first carrier as VS between LHR and PUD, then three NZ flights to follow, all in Premium Economy. Reason for denial - VS is not a partner airline. Last time, VS again involved. For reasons unknown VS and NZ were linked on a ticket LHR/Auckland and return. The VS miles were posted to my DL account, but NZ denied miles because they were not in a designated class of service - not revealed on the invoice, itinerary or boarding passes. Finding the rules for the 11 kinds of economy fares is impossible - at least I couldn't do it - in the NZ website. As an expat Kiwi I am sorry to conclude that my national carrier is engaging in deliberate obfuscation and questionable business practices. I travel widely and frequently and I have not encountered this problem with any other carrier. I have written to NZ executive office expressing these views. Their response will determine if I ever use NZ again or not.
Aug 16, 2014, 3:22 am
#21
Join Date: Jul 2014
Location: Auckland
Programs: NZ Elite, IHG Diamond Ambassador
Posts: 918
I am with upsettraveller.Not once, not twice but three times Air New Zealand has found a way to deny transferring miles to my UA account. On one RTW journey, they nominated the first carrier as VS between LHR and PUD, then three NZ flights to follow, all in Premium Economy. Reason for denial - VS is not a partner airline. Last time, VS again involved. For reasons unknown VS and NZ were linked on a ticket LHR/Auckland and return. The VS miles were posted to my DL account, but NZ denied miles because they were not in a designated class of service - not revealed on the invoice, itinerary or boarding passes. Finding the rules for the 11 kinds of economy fares is impossible - at least I couldn't do it - in the NZ website. As an expat Kiwi I am sorry to conclude that my national carrier is engaging in deliberate obfuscation and questionable business practices. I travel widely and frequently and I have not encountered this problem with any other carrier. I have written to NZ executive office expressing these views. Their response will determine if I ever use NZ again or not.
If you were booked in Premium Economy on NZ, I see no reason why you shouldn't have earned with UA. All Premium fares are accruable as you can see here: https://www.united.com/CMS/en-US/mar...spx?ItemId=379
Surely your issue would be with UA for not crediting the UA miles to your account. Also, many Economy fares purchased as a Tiki fare also fall below the accruable booking class with UA. Therefore, if you were booked into an L3TIKI fare, you naturally wouldn't earn any miles.
