Will AF/KL actively cancel double / overlapping bookings?
#16
Join Date: Jan 2018
Location: BRE
Programs: Flying Blue Ultimate, LATAM Black, Vistara Gold, Accor/IHG Platinum, Marriott/Hilton Gold
Posts: 494
Hi - perhaps this is best to post in the general forum, but I'm in almost the exact same predicament you were in and I'm curious of your outcome. I am booked LAX -> AMS -> LYS on an award ticket via KLM, but the event I'm attending has changed and I now need to get to Porto that evening instead. KLM is the only airline that flies direct AMS -> OPO. So, I'd essentially be double booked on KLM: (1) original award ticket AMS -> LYS, and (2) potentially new cash ticket AMS -> OPO. I know airlines don't love the no-show on the final leg of a booking, and I called in to see if they could change it, but it would require building a new award itinerary from scratch (not an option). I'm not checking a bag, so that's one less thing to worry about if I just double book and take the flight from AMS to OPO. Any thoughts appreciated.
So officially, it shouldn't be done. There are systems to detect it but apparently not aggressive. It is highly likely that you will be ok, but it is also possible that one of the bookings ends up being cancelled.
EDIT: Earlier in the year I was on a DEL-CDG-HAM (revenue) flight and needed to change it to DEL-CDG-NUE. There was only one seat available on the CDG-NUE flight, and within what I was ok paying miles for as well. Online change wasn't working, so I bought the ticket in miles to at least hold the seat. Then called the PSL, and was advised to just leave it as is, with DEL-CDG-HAM (revenue) and CDG-NUE (redemption) - while in CDG taking the CDG-NUE flight instead of CDG-HAM. The PSL agent didn't want to cancel my CDG-NUE redemption booking because he was afraid that with just one seat, if he cancelled my flight it might have taken time for inventory to become available again and someone else might have snagged it while we waited. So I flew this way, and all was ok. That said, this is not something I would abuse since it really is not permitted on most fares and I did it in a highly exceptional circumstance.