Flying Blue Air Europa Business problem
#1
Original Poster
Join Date: Mar 2019
Programs: klm
Posts: 12
Flying Blue Air Europa Business problem
Just a heads up as I was not aware of it.
Travel office booked a Business flight on Air Europa using my Flying Blue Platinum details.
Just found out today that a business class ticket is NOT eligible for XP or Miles.
I was the only person in Business on the flight .
Seems Flying Blue are not even consistent
Travel office booked a Business flight on Air Europa using my Flying Blue Platinum details.
Just found out today that a business class ticket is NOT eligible for XP or Miles.
I was the only person in Business on the flight .
Seems Flying Blue are not even consistent
#2
Join Date: May 2015
Location: RBA / TBS
Programs: AF Gold / Accor Gold / Hilton Diamond / TP Silver / A3 Gold
Posts: 2,749
flying blue is more or less consistent , it is just that you do not know the rules
it is your responsibility to check such details before booking
https://www.flyingblue.pl/en/partner...a/presentation
Air Europa does not use flying blue anymore , they have their own program called Suma , so they are free to decide which bookings can get rewarded or not
Before validation of booking , you need to check the booking class
what is the booking class you see on the booking confirmation and on the boarding pass ?? is this flight a code share ?? what is the route ?? did you mixe economy and business ???
thats probably the reason why . Travel agencies (online or physical) usually have access to fares which are not available through direct bookings as Mr or Ms Smith going to airline's website . These fares and combinations usually means different rules therefore different booking classes
It often happen if you do an open-jaw , or if you mix airlines and/or classes
if the booking class is not one of these , then you wont earn anything
.
- Business Cabin––J, C, D, I: 100%
Last edited by fifty_two; Nov 4, 2020 at 3:16 am
#4
FlyerTalk Evangelist
Join Date: Feb 2002
Location: Montreux CH
Programs: FB Platinum, M&M FTL, BA Blue
Posts: 11,622
He's probably in O-class. That happened to me and I managed to change it ... at a cost. But there was only about 30-40 Euros difference to I-class as I remember. It reminds me of how Flying Blue was after their previous big change, back in mid-2000s. It became such a nightmare dealing with the classes, along with unwilling and uncomprehending phone agents, that I just took my business elsewhere.
#5
Join Date: May 2015
Location: RBA / TBS
Programs: AF Gold / Accor Gold / Hilton Diamond / TP Silver / A3 Gold
Posts: 2,749
But if you book aeroflot or aeromexico , your booking will most probably not appear in the KLM or Airfrance app
Keep in mind that it is just an app , and is not always aware of all details and relationships between airlines and frequent flyer programs
on the website or app , if you check the booking details , you will see what you "might" receive (miles and xp) but it does not mean it will be granted
what is the booking class you see on the booking confirmation and on the boarding pass ?? is this flight a code share ?? what is the route ?? did you mixe economy and business ???
the boarding pass never state that a booking is eligible for xp and miles
So , as i said , it is your responsibility to check such details before and after booking , to avoid any problems , just few minutes of your time can save you from troubles , and in case something is not clear , you can always come here ask questions before/after purchase , we will be very happy to help
Last edited by fifty_two; Nov 4, 2020 at 5:09 am
#6
FlyerTalk Evangelist
Join Date: Feb 2002
Location: Montreux CH
Programs: FB Platinum, M&M FTL, BA Blue
Posts: 11,622
Sorry, I have just reread your OP and seen that you have already taken the flight. Otherwise, I would have said that it's worth spending the money to make the change and upgrade to the next fare bucket.
#7
Join Date: Sep 2013
Location: London, UK
Programs: FB Platinium, Accor Gold, Hilton Gold
Posts: 40
To have access to the booking class at Air Europa is sometimes a real pain point. The very last time I used them (1 year ago) I need to chat online with their customer support as neither the website during the booking nor any email received after booking shown me booking class.
#8
FlyerTalk Evangelist
Join Date: Mar 2008
Location: Netherlands
Programs: KL Platinum; A3 Gold
Posts: 28,730
(If the flight was booked with an AF or KL flight number, rather than as a UX flight number, it would earn miles and XPs)
Unfortunately, the days of being able to "rely" on a business class flight earning miles is no more. And not only in Flying Blue - it's a feature of many programmes now, particularly in Star Alliance!
To be sure of earning miles, and if you are not booking flights with AF or KL flight codes (which are always guaranteed to earn miles and XPs, regardless of who actually operates the flight), you need to know what fare basis each sector is booking into - which is not always easy to verify, depending on the manner you choose to book the ticket - and then check the earning table which for Flying Blue earnings on UX is here. Non-listed fare bases do not earn any miles.
That "O" business class fares on Air Europa don't earn on Flying Blue has been known for some time: Air Europa - O Class
"O" business class fares on Air Europa earn nothing in any Skyteam programme except for Air Europa's own "Suma" programme
#9
Join Date: Mar 2010
Location: France
Programs: FB Plat for Life, UAMP, BAEC, Accor ALL Platinum, Marriott silver, Hilton, Meliá silver.
Posts: 3,120
With UX, unless things have changed, you must first book (and not purchase), then call CS.
They will be able to tell you what the booking class is. You can change it on the phone if you wish.
They will be able to tell you what the booking class is. You can change it on the phone if you wish.
#10
Join Date: May 2015
Location: RBA / TBS
Programs: AF Gold / Accor Gold / Hilton Diamond / TP Silver / A3 Gold
Posts: 2,749
it changed , now you can clearly find this information during the booking process
But keep in mind that OP booked through corporate travel agency , so he probably received the booking confirmations from travel agency's GDS with booking classes but was not aware of FB policies
But keep in mind that OP booked through corporate travel agency , so he probably received the booking confirmations from travel agency's GDS with booking classes but was not aware of FB policies
Last edited by fifty_two; Nov 6, 2020 at 5:45 pm
#11
Join Date: Mar 2010
Location: France
Programs: FB Plat for Life, UAMP, BAEC, Accor ALL Platinum, Marriott silver, Hilton, Meliá silver.
Posts: 3,120